Freshdesk vs. Insightly Service
Freshdesk vs. Insightly Service
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user | |
Insightly Service | N/A | Service is the newest addition to the Insightly unified suite of customer relationship management applications. It’s a service and support application that’s built natively within Insightly, designed to connect seamlessly with all the applications in use today to run a business. For the user, that means mission-critical customer data is available to teams, in real time, to empower them to have more relevant conversations that drive customer satisfaction and success. | $29 per month |
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Editions & Modules |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
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More Pricing Information |
Freshdesk | Insightly Service | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Freshdesk | Insightly Service | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshdesk | Insightly Service | |
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Likelihood to Recommend | 8.8 (212 ratings) | - (0 ratings) |
Likelihood to Renew | 9.8 (14 ratings) | - (0 ratings) |
Usability | 8.9 (35 ratings) | - (0 ratings) |
Availability | 9.1 (4 ratings) | - (0 ratings) |
Performance | 8.6 (4 ratings) | - (0 ratings) |
Support Rating | 8.6 (33 ratings) | - (0 ratings) |
In-Person Training | 8.2 (1 ratings) | - (0 ratings) |
Online Training | 8.0 (2 ratings) | - (0 ratings) |
Implementation Rating | 8.4 (142 ratings) | - (0 ratings) |
Configurability | 8.4 (3 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.1 (3 ratings) | - (0 ratings) |
Ease of integration | 8.9 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (4 ratings) | - (0 ratings) |
Vendor post-sale | 8.0 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.9 (2 ratings) | - (0 ratings) |
Freshdesk | Insightly Service | |
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Likelihood to Recommend | Freshworks Inc | Insightly, Inc. No answers on this topic |
Pros | Freshworks Inc | Insightly, Inc. No answers on this topic |
Cons | Freshworks Inc | Insightly, Inc. No answers on this topic |
Likelihood to Renew | Freshworks Inc | Insightly, Inc. No answers on this topic |
Usability | Freshworks Inc | Insightly, Inc. No answers on this topic |
Reliability and Availability | Freshworks Inc | Insightly, Inc. No answers on this topic |
Performance | Freshworks Inc | Insightly, Inc. No answers on this topic |
Support Rating | Freshworks Inc | Insightly, Inc. No answers on this topic |
In-Person Training | Freshworks Inc | Insightly, Inc. No answers on this topic |
Online Training | Freshworks Inc | Insightly, Inc. No answers on this topic |
Implementation Rating | Freshworks Inc | Insightly, Inc. No answers on this topic |
Alternatives Considered | Freshworks Inc | Insightly, Inc. No answers on this topic |
Contract Terms and Pricing Model | Freshworks Inc | Insightly, Inc. No answers on this topic |
Scalability | Freshworks Inc | Insightly, Inc. No answers on this topic |
Return on Investment | Freshworks Inc | Insightly, Inc. No answers on this topic |
ScreenShots | Insightly Service Screenshots |