Frontline Special Ed & Interventions vs. Salesforce.org Education Cloud

As described above, the RtI data can be reviewed by the special education team in order to see if regular education teachers need to gather more data before referring a student to special education. It is also well suited for using with transferred students from other schools or districts.

Incentivized

It is most suited for those within the education industry. For students and staff in particular, the Education Cloud allows seamless connectivity between each person and helps students stay on task. It can be very overwhelming as a student to have so many responsibilities in different areas, so Salesforce does a great job of offering many features that ease this process.

Incentivized

• Enrich provides a step by step process helping the special education team to organize all necessary information that includes state and federal compliance laws specifically the legislation of the IDEA (Individuals with Disabilities Education Act) is entered correctly.
• It is organized to provide the entire special education team with access to see the documentation of services and assessments.
• It also has an ability to organize the process for RtI (Response to Intervention) which identifies the students who qualify for special education services. The special education team has access to see this information to determine if the teachers need to gather more information before referring the student for special education services.

Incentivized

• Great use of integrating across all aspects of enrollment.
• Easy to create tasks for counselors to remember to call prospective students and keep up to date on goals.
• Reporting is fabulous inside of Salesforce.
• All of the Apps in the App Exchange.

Incentivized

• There is a tremendous amount of repetition of data entry. For example, you press buttons to describe services i.e. direct or indirect services and how much service time a child will receive. THEN, you have to enter it again with a sentence i.e. " The child will receive (direct or indirect) speech and language (or reading or math) services for a such and such amount of time. " There are other examples of how the provider needs to repeat information that has already been gathered by the program.
• Of course, entering all of the data is very time-consuming.
• Training and access to consultants are needed in order to learn how to use the entire program.

Incentivized

• It’s hard to run reports or create working “views” for Enrollment/Student Advisor teams that include both Leads and Contacts in the same report.
• Some fields do not map from Lead to Contact object. When a student transitions from application to acceptance, some dropdown and fill-in fields completely disappear from the student’s page in Salesforce. Every version of Salesforce I’ve used has this problem.
• Salesforce overall is clunky and confusing for the average user. We require thorough Salesforce training for new hires on all teams because it’s not user-friendly or obvious what to click on to achieve a specific task.

Incentivized

It was really so easy to sign up and get going with the whole process

Incentivized

People will respond on time even though Salesforce is such a large organization. This also includes various methods of getting support beyond just calling - they have dedicated reps, chat, chatter, etc that all make the experience more pleasant.

Incentivized

These other programs (Tranquility and Clarity) were used for the same purposes before the district and state started to use Enrich. The previous programs were harder to use and much more time-consuming. There is no comparison between Enrich and these other programs. I'm sure that other special education providers would agree that Enrich is the best one when compared to the previous 2 programs used for data gathering.

Incentivized

I have not used similar products and I am new to this role. Salesforce has been very easy to learn and I appreciate the support and ability to access the platform when I need to. I was able to easily learn the program and become skilled in what I needed to do. It also made the transition to digital forms quite easy

Incentivized

• Overall, there are more positives than negatives about using this program. Having a program that is used by the entire state has a positive impact because now the special education process is organized in the same manner

Incentivized

• Positive: Our entire company is more aligned because while still complying with FERPA, the right people have access to student records while also having the correct permissions.
• Positive: we can integrate with our partners who also use Salesforce, while still complying with FERPA.
• Negative: we've needed to hire a Salesforce Development team with multiple people to accurately customize the tool to work for us.

Incentivized