Likelihood to Recommend Fullbay has been a game changer for our organization. The the ability to sent approval amount for each service order, causing a red flag if the total goes over that amount and requires you to contact customer for re-approval. Using the customer portal allows the customer to monitor repairs and to also book in a unit for repairs, allowing for fewer phone calls inquiring on status of unit.
Read full review In tracking shipments and logistics work you need to use one software that allows you to easily communicate with vendors and partners and delivery men Track shipments so easy that will make your work done easier and clients will be satisfied with on-time delivery and perfect shipments done by our company.
Read full review Pros Fullbay provides communication between departments exceptionally well. Each Department can tell what the other department is doing or needs to do. The flow of the communication is very natural too. Fullbay's technical support is top-notch. I have had several instances where I didn't either understand something or couldn't figure out how I needed to accomplish a certain task. I would search their extensive knowledge base which is well laid out. If I couldn't find my answer there, I would just give them a ring. There readily available phone support either had the knowledge on hand or was willing to find out. The work flow that Fullbay provides is very natural. We struggled as a shop of 4 techs to find organization & efficiency. Once we started using Fullbay, we found that paperwork became very minimal. We also understood some organizational processes that we had needed were missing. It forced us to start rethinking how our shop was laid out and how we did things. As changes were implemented because of the process FullBay used, we found ourselves becoming more efficient which in turn led to us hiring more techs to turn out more work using the same amount of office personal. Read full review Communication between stores, drivers, and customers Manual delivery receipt through AI is perfect. Automate operations, better control, reduce costs, and satisfying customers needs. Read full review Cons The notification feature inside Fullbay is about the only thing I would say needs improving. There is not an option to set up a text or email notification if a customer leaves a note on a service order. You have to watch the notification area. If you don't look at it regularly you could miss a note from the customer. Not a pitfall, but something that could use improving. Read full review User interface. Route optimization. Color theme. Read full review Usability Fullbay is very user friendly, well organized and intuitive. New users have caught on with only a few hours training. Techs are able to navigate thru there service orders with ease, even without a computer background.
Read full review Support Rating Fullbay support is excellent. Front end training was well presented and organized well. As we started using Fullbay support was a phone call or email away. Once training was completed the support team was ready to help with any challenges. If we found a glitch or issue using the program, one email and someone was on it to fix our issues.
Read full review Alternatives Considered Work is completed in one software, eliminating the need for additional software to integrate and interact with partners, as well as track delivery personnel. Track shipments till they are delivered to enhance profit with faster and better delivery by using Onro exclusively in such shipments tracking processes and communication ways.
Read full review Return on Investment Our shop had 4 tech producing 100 ttl hours / week. After implementing and understanding how to use Fullbay, we have been able to increase those numbers to 7 techs producing 250 ttl hours / week. All the while we are still using the same amount of office personal. Read full review We save a lot of time using one software like Onro. Shipments delivered in time and thus profit is achieved. Cost effective as it do much work compared to what it do. Read full review ScreenShots