Effective & Efficient Truck Shop Management
December 01, 2020

Effective & Efficient Truck Shop Management

Ben Brimhall | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Fullbay

We are using Fullbay across out whole organization. It has taken place of the the hand written, excel spread sheet, and accounting sofware we traditionally used and combined it into one neat organized software package. Our 2 biggest problems address were organization & paper work flow. Fullbay is so well laid out that it just naturally led us to a better way of thinking.
  • Fullbay provides communication between departments exceptionally well. Each Department can tell what the other department is doing or needs to do. The flow of the communication is very natural too.
  • Fullbay's technical support is top-notch. I have had several instances where I didn't either understand something or couldn't figure out how I needed to accomplish a certain task. I would search their extensive knowledge base which is well laid out. If I couldn't find my answer there, I would just give them a ring. There readily available phone support either had the knowledge on hand or was willing to find out.
  • The work flow that Fullbay provides is very natural. We struggled as a shop of 4 techs to find organization & efficiency. Once we started using Fullbay, we found that paperwork became very minimal. We also understood some organizational processes that we had needed were missing. It forced us to start rethinking how our shop was laid out and how we did things. As changes were implemented because of the process FullBay used, we found ourselves becoming more efficient which in turn led to us hiring more techs to turn out more work using the same amount of office personal.
  • The notification feature inside Fullbay is about the only thing I would say needs improving. There is not an option to set up a text or email notification if a customer leaves a note on a service order. You have to watch the notification area. If you don't look at it regularly you could miss a note from the customer. Not a pitfall, but something that could use improving.
  • Our shop had 4 tech producing 100 ttl hours / week. After implementing and understanding how to use Fullbay, we have been able to increase those numbers to 7 techs producing 250 ttl hours / week. All the while we are still using the same amount of office personal.
We started using this program 2 years ago. In our infant stages with the program, somethings didn't quite seem to work right. Or I couldn't get the program to operate in a manner I felt it needed to. Customer service was there to help & listen. In the last 2 years a lot of updates have been applied. What a difference in how well the program works. From putting in new customers to adding units or getting approvals on a Service Order, its just easy and flows well from one step to the next.
They have a second to none, top notch customer service department. All agents are very knowledgeable and willing to help. They do not have all the answers but are very willing to get them. I enjoy talking to them as much as I enjoy using the program.

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If you own or run a Heavy Equipment or Truck repair shop, this program will dynamically change how you run a shop. I am a Service Manager that has worked in a Mom & Pop shop up to the Dealership level with many different programs. For organization & workflow, this is the program to have. Simple, effective, & full of efficiency features.