Effective & Efficient Truck Shop Management
December 01, 2020
Effective & Efficient Truck Shop Management
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Fullbay
We are using Fullbay across out whole organization. It has taken place of the the hand written, excel spread sheet, and accounting sofware we traditionally used and combined it into one neat organized software package. Our 2 biggest problems address were organization & paper work flow. Fullbay is so well laid out that it just naturally led us to a better way of thinking.
- Fullbay provides communication between departments exceptionally well. Each Department can tell what the other department is doing or needs to do. The flow of the communication is very natural too.
- Fullbay's technical support is top-notch. I have had several instances where I didn't either understand something or couldn't figure out how I needed to accomplish a certain task. I would search their extensive knowledge base which is well laid out. If I couldn't find my answer there, I would just give them a ring. There readily available phone support either had the knowledge on hand or was willing to find out.
- The work flow that Fullbay provides is very natural. We struggled as a shop of 4 techs to find organization & efficiency. Once we started using Fullbay, we found that paperwork became very minimal. We also understood some organizational processes that we had needed were missing. It forced us to start rethinking how our shop was laid out and how we did things. As changes were implemented because of the process FullBay used, we found ourselves becoming more efficient which in turn led to us hiring more techs to turn out more work using the same amount of office personal.
- The notification feature inside Fullbay is about the only thing I would say needs improving. There is not an option to set up a text or email notification if a customer leaves a note on a service order. You have to watch the notification area. If you don't look at it regularly you could miss a note from the customer. Not a pitfall, but something that could use improving.
- Our shop had 4 tech producing 100 ttl hours / week. After implementing and understanding how to use Fullbay, we have been able to increase those numbers to 7 techs producing 250 ttl hours / week. All the while we are still using the same amount of office personal.
Do you think Fullbay delivers good value for the price?
Yes
Are you happy with Fullbay's feature set?
Yes
Did Fullbay live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Fullbay go as expected?
I wasn't involved with the implementation phase
Would you buy Fullbay again?
Yes