Item: Fullbay
Rating: 10
Author: Mark Lines

Overall Satisfaction with Fullbay

Use Cases and Deployment Scope

Fullbay is the primary work order and parts management program used at our organization.
It is used across all departments and by all employees.
It has been a game changer at our organization due to its built in work order and parts flow process, having everyone on the same page throughout the organization

Pros and Cons

Pros

Work order flow process
Parts ordering and organization
Customer and vendor portals

Cons

Time sheet management is a bit cumbersome
Tech time review

Return on Investment

Inventory management, reducing inventory shrinkage
Monitoring work order progress and productivity of techs

Key Insights

Do you think Fullbay delivers good value for the price?

Yes

Are you happy with Fullbay's feature set?

Yes

Did Fullbay live up to sales and marketing promises?

Yes

Did implementation of Fullbay go as expected?

Yes

Would you buy Fullbay again?

Yes

Likelihood to Recommend

Fullbay has been a game changer for our organization. The the ability to sent approval amount for each service order, causing a red flag if the total goes over that amount and requires you to contact customer for re-approval.
Using the customer portal allows the customer to monitor repairs and to also book in a unit for repairs, allowing for fewer phone calls inquiring on status of unit.

Fullbay Support

Support Rating

Fullbay support is excellent. Front end training was well presented and organized well. As we started using Fullbay support was a phone call or email away. Once training was completed the support team was ready to help with any challenges. If we found a glitch or issue using the program, one email and someone was on it to fix our issues.

Using Fullbay

Usability

Fullbay is very user friendly, well organized and intuitive.
New users have caught on with only a few hours training. Techs are able to navigate thru there service orders with ease, even without a computer background.

Comments

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Fullbay - Gets your shop in order!