Fullbay - Gets your shop in order!
December 07, 2020

Fullbay - Gets your shop in order!

Mark Lines | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Fullbay

Fullbay is the primary work order and parts management program used at our organization.
It is used across all departments and by all employees.
It has been a game changer at our organization due to its built in work order and parts flow process, having everyone on the same page throughout the organization
  • Work order flow process
  • Parts ordering and organization
  • Customer and vendor portals
  • Time sheet management is a bit cumbersome
  • Tech time review
  • Inventory management, reducing inventory shrinkage
  • Monitoring work order progress and productivity of techs

Do you think Fullbay delivers good value for the price?


Are you happy with Fullbay's feature set?


Did Fullbay live up to sales and marketing promises?


Did implementation of Fullbay go as expected?


Would you buy Fullbay again?


Fullbay has been a game changer for our organization. The the ability to sent approval amount for each service order, causing a red flag if the total goes over that amount and requires you to contact customer for re-approval.
Using the customer portal allows the customer to monitor repairs and to also book in a unit for repairs, allowing for fewer phone calls inquiring on status of unit.

Fullbay Support

Fullbay support is excellent. Front end training was well presented and organized well. As we started using Fullbay support was a phone call or email away. Once training was completed the support team was ready to help with any challenges. If we found a glitch or issue using the program, one email and someone was on it to fix our issues.

Using Fullbay

Fullbay is very user friendly, well organized and intuitive.
New users have caught on with only a few hours training. Techs are able to navigate thru there service orders with ease, even without a computer background.