Fusion Contact Center Pro vs. NICE CXone
Fusion Contact Center Pro vs. NICE CXone
Product | Rating | Most Used By | Product Summary | Starting Price |
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Fusion Contact Center Pro | N/A | Fusion Connect headquartered in Atlanta offers their enterprise cloud contact center solution, Contact Center Pro, which they state provides everything a business needs to connect and communicate with customers effectively. | N/A | |
NICE CXone | N/A | NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics. | $71 per month per user |
Fusion Contact Center Pro | NICE CXone | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Fusion Contact Center Pro | NICE CXone | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Fusion Contact Center Pro | NICE CXone | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Fusion Contact Center Pro | NICE CXone | |
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Likelihood to Recommend | - (0 ratings) | 8.4 (578 ratings) |
Likelihood to Renew | - (0 ratings) | 9.4 (24 ratings) |
Usability | - (0 ratings) | 8.3 (552 ratings) |
Availability | - (0 ratings) | 3.7 (7 ratings) |
Performance | - (0 ratings) | 9.2 (7 ratings) |
Support Rating | - (0 ratings) | 7.8 (5 ratings) |
In-Person Training | - (0 ratings) | 3.0 (4 ratings) |
Online Training | - (0 ratings) | 7.0 (5 ratings) |
Implementation Rating | - (0 ratings) | 8.0 (8 ratings) |
Configurability | - (0 ratings) | 7.0 (4 ratings) |
Ease of integration | - (0 ratings) | 7.0 (4 ratings) |
Product Scalability | - (0 ratings) | 6.7 (7 ratings) |
Vendor post-sale | - (0 ratings) | 4.4 (5 ratings) |
Vendor pre-sale | - (0 ratings) | 4.4 (5 ratings) |
Fusion Contact Center Pro | NICE CXone | |
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Likelihood to Recommend | Fusion Connect No answers on this topic | NICE Systems |
Pros | Fusion Connect No answers on this topic | NICE Systems |
Cons | Fusion Connect No answers on this topic | NICE Systems |
Likelihood to Renew | Fusion Connect No answers on this topic | NICE Systems |
Usability | Fusion Connect No answers on this topic | NICE Systems |
Reliability and Availability | Fusion Connect No answers on this topic | NICE Systems |
Performance | Fusion Connect No answers on this topic | NICE Systems |
Support Rating | Fusion Connect No answers on this topic | NICE Systems |
In-Person Training | Fusion Connect No answers on this topic | NICE Systems |
Online Training | Fusion Connect No answers on this topic | NICE Systems |
Implementation Rating | Fusion Connect No answers on this topic | NICE Systems |
Alternatives Considered | Fusion Connect No answers on this topic | NICE Systems |
Scalability | Fusion Connect No answers on this topic | NICE Systems |
Return on Investment | Fusion Connect No answers on this topic | NICE Systems |
ScreenShots | NICE CXone Screenshots |