TrustRadius

GatherUp vs. ReputationStacker

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GatherUp
Score 9.6 out of 10
N/A
GatherUp (formerly GetFiveStars) from Traject is a customer experience and online review engine that enables insights, supporting marketing and helping to convert customers. GatherUp is used to gather customer feedback and reviews into one place to drive sales.N/A
ReputationStacker
Score 10.0 out of 10
N/A
ReputationStacker is a Reputation Management platform designed to automate the acquisition of customer reviews and monitor brand sentiment across multiple locations. The solution provides tools for Review Generation, Customer Feedback Collection, and Multi-Location Management. Key Capabilities Automated Review Campaigns: The system triggers automated SMS (Short Message Service) and Email review invitations based on customer transactions. The vendor…
$79
per month
Pricing
GatherUpReputationStacker
Editions & Modules
No answers on this topic
Lite
$79
per month
Standard
$99
per month per location
Professional
$124
per month per location
Offerings
Pricing Offerings
GatherUpReputationStacker
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeRequired
Additional Details—Discount available for annual billing.
More Pricing Information
Community Pulse
GatherUpReputationStacker
Considered Both Products
GatherUp
KC
Katie Campbell
Director of Operations
Chose GatherUp
Gather Up was a game changer for us with our reviews. It is so much easier to track our reviews and allow our Homeowners an outlet to make others aware about their experiences.
ReputationStacker
KB
Kelly Boyd
Head of Digital Marketing
Chose ReputationStacker
Swell was too expensive. ReputationStacker does the same things (and more), costs less, and as far as I can tell from the Swell demo we did, a lot easier to use.
Chose ReputationStacker
ReputationStacker is all about on reviews and customer experience. It's not trying to be more than that and add a bunch of other features that we either wouldn't use or are already part of the other tools that we use.
DM
Dave Myers
Digital Marketing Lead
Chose ReputationStacker
We did our research before choosing ReputationStacker. Comparing it to other reputation management software it quickly became obvious that ReputationStacker is the best mix of review generation features, review responses, reporting, affordability, etc, especially for …
AA
Alyssa Alvarez
Marketing Manager
Chose ReputationStacker
Podium is great if you use all of its features. But it takes a long time to learn and if you don't use ALL of its features then it's very expensive for what it is. We really just wanted a dedicated focused reputation/review management system, so when our Podium contract ended …
Chose ReputationStacker
We did demos with all of them. BirdEye and Podium seem to handle reviews well, but they also have a lot of other features we'd never use. We chose ReputationStacker because of its dedicated focus on reviews (getting them, monitoring them, responding to them). That's all we …
Best Alternatives
GatherUpReputationStacker
Small Businesses
Yext
Yext
Score 7.3 out of 10
Yext
Yext
Score 7.3 out of 10
Medium-sized Companies
Yext
Yext
Score 7.3 out of 10
Yext
Yext
Score 7.3 out of 10
Enterprises
Yext
Yext
Score 7.3 out of 10
Yext
Yext
Score 7.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GatherUpReputationStacker
Likelihood to Recommend
10.0
(0 ratings)
10.0
(0 ratings)
Usability
10.0
(0 ratings)
10.0
(0 ratings)
Support Rating
-
(0 ratings)
10.0
(0 ratings)
User Testimonials
GatherUpReputationStacker
Likelihood to Recommend
We were previously using a different review platform and it did not allow us to track our review for accuracy. It also did not allow us to send reminders if someone had not left us a review yet. GatherUp does a phenomenal job with allowing us to send reminders.
KC
Katie Campbell
Director of Operations
Read full review
It's amazing for getting new Google reviews, responding to reviews, and tracking reviews. It also makes it easy for us to follow up with our clients, helping us manage expectations and resolve issues. It's not a full customer support system (and it doesn't try to be).
HP
Read full review
Pros
  • Tracking Reviews
  • Follow up reminders
  • NPS scores
KC
Katie Campbell
Director of Operations
Read full review
  • Online reputation management for multiple locations of our business
  • Review generation for all of our clinics (with a focus on Google reviews)
  • Responding to reviews at scale
  • Review and reputation reporting
AA
Alyssa Alvarez
Marketing Manager
Read full review
Cons
  • N/A
  • N/A
  • N/A
KC
Katie Campbell
Director of Operations
Read full review
  • Adding additional locations of our business wasn't obvious at first, but when I figured out how to do it it was easy after that.
AA
Alyssa Alvarez
Marketing Manager
Read full review
Usability
GatherUp allows us to get ahead of any issues by allowing our Homeowners to send us direct feedback through the NPS surveys. It also allows them to leave reviews about their experience.
KC
Katie Campbell
Director of Operations
Read full review
It takes a few minutes to set up and then it is automatic. It literally takes care of everything you need it to do on its own. You can also work with it a little more if you want to assign reviews to other users to follow up with patients (for example), but overall it is extremely easy to use.
KB
Kelly Boyd
Head of Digital Marketing
Read full review
Support Rating
No answers on this topic
I had a question about how to add new locations and the support team got back to me immediately and showed me how to do it.
AA
Alyssa Alvarez
Marketing Manager
Read full review
Alternatives Considered
Gather Up was a game changer for us with our reviews. It is so much easier to track our reviews and allow our Homeowners an outlet to make others aware about their experiences
KC
Katie Campbell
Director of Operations
Read full review
Podium is great if you use all of its features. But it takes a long time to learn and if you don't use ALL of its features then it's very expensive for what it is. We really just wanted a dedicated focused reputation/review management system, so when our Podium contract ended we switched over to ReputationStacker and it's perfect for what we need.
AA
Alyssa Alvarez
Marketing Manager
Read full review
Return on Investment
  • Our Reviews have increased
  • It has allowed us to get ahead of issues with the NPS survey
  • It allows us to track where we sit quarterly.
KC
Katie Campbell
Director of Operations
Read full review
  • We have an average of over 30% more clicks on our Google Business Profiles since we started using ReputationStacker (because we now show a lot higher in Google's local search pack).
CS
Courtney Stewart
Paid Media Specialist
Read full review
ScreenShots

ReputationStacker Screenshots

Screenshot of ReputationStacker's review management interface, which helps businesses of all sizes get more reviews, respond to them, share them on social media & their own websites, and manage their entire online reputation from a single dashboard.Screenshot of ReputationStacker's review monitoring dashboard. It monitors reviews from over 100 review sites, from Google to industry-specific review sites (like Avvo for lawyers and Healthgrades for doctors). The user can respond to reviews directly from the ReputationStacker dashboard, and assign reviews to teammates for follow-up, share reviews as posts on social media pages, and share reviews on a company's website via the Review Feed widget.Screenshot of ReputationStacker's reports. These help to turn the qualitative feedback from online reviews and customer feedback into quantified data. ReputationStacker works for single-location SMBs, but for multi-location online reputation management, the system is not only designed for automatic review generation, but also to run apples-to-apples comparisons of a business's locations to discover what customers really care about, including what's being done right, to where improvements can be made.Screenshot of ReputationStacker’s automated review generation, which requires no manual follow-up. Users can choose their ideal moment to request a review. Review request templates in ReputationStacker are also customizable to (for example) sound more casual or more formal. ReputationStacker's review request forms are on-brand and customizable so you can collect more customer feedback on the frontend, or streamline things and send customers directly to the review sites that are most important (Google, of course, but also niche and industry specific review sites).Screenshot of an example of ReputationStacker's AI review responses. Their prompting allows users to dial-in the brand voice so responses sound like they're coming from a person, and not an automated responder. The system can also be trained for improvement, and thresholds can be set so responses are only sent under certain conditions (e.g. five-star reviews only).Screenshot of ReputationStacker's review widgets can showcase reviews on a company website. The widget can be customized with a few clicks. Copy the embed code and paste it on a website wherever the review should appear. Multiple review widgets can be added.