Gavel vs. SurveyLab

Windows or Mac works well, and making client-based documents is flawless because of its customization ability.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction.

• More control over our data
• Ability to customize it as per our needs
• Cross platform work like Windows and Mac is good

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• They have great support that always will help you.
• MySurveyLab is very flexible. Some things can be done in several ways.
• They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
• Collectors add flexibility to surveys. You can collect surveys from a few different source at once
• They have a mobile application that can collect responses offline(!)

• Adding more examples for help
• Nothing more as it is such a good software

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Summary export in Excel could be nicer.
• Tags in the left menu could be more intuitive.

Easy to use as GUI is very user-friendly and meets all the expectations of someone who needs to take care of their documents.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Small monthly fee, so it's a budget-friendly software
• Keeping all the data and having control over it

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot