Genesys Multicloud CX (discontinued) vs. NAVOMI CRM Connect
Genesys Multicloud CX (discontinued) vs. NAVOMI CRM Connect
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys Multicloud CX (discontinued) | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A | |
NAVOMI CRM Connect | N/A | NAVOMI developed CRM connectors embedded into contact centers’ platforms like LivePerson’s Conversational Cloud and Twilio Flex. CRM Connect integration and communication between contact center platforms and various CRM systems. This means that all the information the agent needs is available in the same place. | N/A |
Genesys Multicloud CX (discontinued) | NAVOMI CRM Connect | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Genesys Multicloud CX (discontinued) | NAVOMI CRM Connect | |
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Top Pros | No answers on this topic | |
Top Cons |
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Genesys Multicloud CX (discontinued) | NAVOMI CRM Connect | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys Multicloud CX (discontinued) | NAVOMI CRM Connect | |
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Small Businesses | CloudTalk Score 9.4 out of 10 | CloudTalk Score 9.4 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Multicloud CX (discontinued) | NAVOMI CRM Connect | |
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Likelihood to Recommend | 7.7 (147 ratings) | - (0 ratings) |
Likelihood to Renew | 7.9 (26 ratings) | - (0 ratings) |
Usability | 6.9 (18 ratings) | - (0 ratings) |
Availability | 8.0 (4 ratings) | - (0 ratings) |
Performance | 7.1 (4 ratings) | - (0 ratings) |
Support Rating | 8.7 (21 ratings) | - (0 ratings) |
In-Person Training | 8.1 (3 ratings) | - (0 ratings) |
Online Training | 7.3 (2 ratings) | - (0 ratings) |
Implementation Rating | 3.8 (11 ratings) | - (0 ratings) |
Configurability | 6.5 (3 ratings) | - (0 ratings) |
Ease of integration | 2.0 (4 ratings) | - (0 ratings) |
Product Scalability | 7.3 (4 ratings) | - (0 ratings) |
Vendor post-sale | 7.3 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.3 (2 ratings) | - (0 ratings) |
Genesys Multicloud CX (discontinued) | NAVOMI CRM Connect | |
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Likelihood to Recommend | Discontinued Products | NAVOMI No answers on this topic |
Pros | Discontinued Products | NAVOMI No answers on this topic |
Cons | Discontinued Products | NAVOMI No answers on this topic |
Likelihood to Renew | Discontinued Products | NAVOMI No answers on this topic |
Usability | Discontinued Products | NAVOMI No answers on this topic |
Reliability and Availability | Discontinued Products | NAVOMI No answers on this topic |
Performance | Discontinued Products | NAVOMI No answers on this topic |
Support Rating | Discontinued Products | NAVOMI No answers on this topic |
In-Person Training | Discontinued Products | NAVOMI No answers on this topic |
Online Training | Discontinued Products | NAVOMI No answers on this topic |
Implementation Rating | Discontinued Products | NAVOMI No answers on this topic |
Alternatives Considered | Discontinued Products | NAVOMI No answers on this topic |
Scalability | Discontinued Products | NAVOMI No answers on this topic |
Return on Investment | Discontinued Products | NAVOMI No answers on this topic |
ScreenShots | Genesys Multicloud CX (discontinued) Screenshots |