Genesys Multicloud CX (discontinued) vs. NovelVox Agent Accelerator
Genesys Multicloud CX (discontinued) vs. NovelVox Agent Accelerator
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys Multicloud CX (discontinued) | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A | |
NovelVox Agent Accelerator | N/A | To support the Customer Experience, NovelVox offers Agent Accelerator, a unified agent desktop that comes with out-of-the-box customization and optimization capabilities. The solution integrates with 75+ third-party applications to offer the agent a unified view of information. The integration with CRMs, Ticketing applications, core systems, and telephony systems such as Avaya, Genesys, Amazon Connect, and Cisco, enables agents to fetch data from multiple sources for driving contextual… | N/A |
Genesys Multicloud CX (discontinued) | NovelVox Agent Accelerator | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Genesys Multicloud CX (discontinued) | NovelVox Agent Accelerator | |
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Top Pros | ||
Top Cons |
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Genesys Multicloud CX (discontinued) | NovelVox Agent Accelerator | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys Multicloud CX (discontinued) | NovelVox Agent Accelerator | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Multicloud CX (discontinued) | NovelVox Agent Accelerator | |
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Likelihood to Recommend | 7.7 (147 ratings) | - (0 ratings) |
Likelihood to Renew | 8.0 (26 ratings) | - (0 ratings) |
Usability | 6.9 (18 ratings) | - (0 ratings) |
Availability | 8.0 (4 ratings) | - (0 ratings) |
Performance | 7.1 (4 ratings) | - (0 ratings) |
Support Rating | 8.7 (21 ratings) | - (0 ratings) |
In-Person Training | 8.1 (3 ratings) | - (0 ratings) |
Online Training | 7.3 (2 ratings) | - (0 ratings) |
Implementation Rating | 3.8 (11 ratings) | - (0 ratings) |
Configurability | 6.5 (3 ratings) | - (0 ratings) |
Ease of integration | 2.1 (4 ratings) | - (0 ratings) |
Product Scalability | 7.3 (4 ratings) | - (0 ratings) |
Vendor post-sale | 7.3 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.3 (2 ratings) | - (0 ratings) |
Genesys Multicloud CX (discontinued) | NovelVox Agent Accelerator | |
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Likelihood to Recommend | Discontinued Products | NovelVox No answers on this topic |
Pros | Discontinued Products | NovelVox No answers on this topic |
Cons | Discontinued Products | NovelVox No answers on this topic |
Likelihood to Renew | Discontinued Products | NovelVox No answers on this topic |
Usability | Discontinued Products | NovelVox No answers on this topic |
Reliability and Availability | Discontinued Products | NovelVox No answers on this topic |
Performance | Discontinued Products | NovelVox No answers on this topic |
Support Rating | Discontinued Products | NovelVox No answers on this topic |
In-Person Training | Discontinued Products | NovelVox No answers on this topic |
Online Training | Discontinued Products | NovelVox No answers on this topic |
Implementation Rating | Discontinued Products | NovelVox No answers on this topic |
Alternatives Considered | Discontinued Products | NovelVox No answers on this topic |
Scalability | Discontinued Products | NovelVox No answers on this topic |
Return on Investment | Discontinued Products | NovelVox No answers on this topic |
ScreenShots | Genesys Multicloud CX (discontinued) Screenshots | NovelVox Agent Accelerator Screenshots |