NovelVox Agent Accelerator

Agent Accelerator is a unified agent desktop that comes with out-of-the-box customization and optimization capabilities. The solution integrates with 75+ third-party applications to offer the agent a unified view of information. The integration with CRMs, Ticketing applications, core systems, and telephony systems such as Avaya, Genesys, Amazon Connect, Cisco Webex, Five9, Dialpad, Nice, Zoom and Cisco let agents fetch data from multiple sources for driving contextual conversations and delivering personalized customer support.

NovelVox Agent Accelerator integrates with Genesys, Cisco, Avaya, Five9, Dialpad, Webex, Zoom, Nice, and Amazon Connect contact centers.

Features

• Single pane of glass view

• Integrations with 75+ apps

• Web agent desktop, no software installation required

• Real-time team & queue visibility with cumulative KPIs, state logs, call logs,etc.

• Drag & Drop designer for customizations