Genesys Multicloud CX (discontinued) vs. QEvalPro
Genesys Multicloud CX (discontinued) vs. QEvalPro
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys Multicloud CX (discontinued) | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A | |
QEvalPro | N/A | QEval is Etech Global Service’s SaaS-based call center quality monitoring software, specifically addressing operational issues. It is a Call Center Call Monitoring Software designed to play a major role in accomplishing stringent demands of quality, customer experience, and compliance. With Etech QEval, organizations across different business verticals can identify opportunities and actions in order to improve their internal processes, sales conversion, and customer… | N/A |
Genesys Multicloud CX (discontinued) | QEvalPro | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | $30 per user | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Genesys Multicloud CX (discontinued) | QEvalPro | |
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Top Pros | No answers on this topic | |
Top Cons |
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Genesys Multicloud CX (discontinued) | QEvalPro | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys Multicloud CX (discontinued) | QEvalPro | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | 8x8 Contact Center Score 7.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Calabrio Teleopti WFM Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Multicloud CX (discontinued) | QEvalPro | |
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Likelihood to Recommend | 7.7 (147 ratings) | - (0 ratings) |
Likelihood to Renew | 8.0 (26 ratings) | - (0 ratings) |
Usability | 6.9 (18 ratings) | - (0 ratings) |
Availability | 8.0 (4 ratings) | - (0 ratings) |
Performance | 7.1 (4 ratings) | - (0 ratings) |
Support Rating | 8.7 (21 ratings) | - (0 ratings) |
In-Person Training | 8.1 (3 ratings) | - (0 ratings) |
Online Training | 7.3 (2 ratings) | - (0 ratings) |
Implementation Rating | 3.8 (11 ratings) | - (0 ratings) |
Configurability | 6.5 (3 ratings) | - (0 ratings) |
Ease of integration | 2.1 (4 ratings) | - (0 ratings) |
Product Scalability | 7.3 (4 ratings) | - (0 ratings) |
Vendor post-sale | 7.3 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.3 (2 ratings) | - (0 ratings) |
Genesys Multicloud CX (discontinued) | QEvalPro | |
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Likelihood to Recommend | Discontinued Products | Etech Global Services No answers on this topic |
Pros | Discontinued Products | Etech Global Services No answers on this topic |
Cons | Discontinued Products | Etech Global Services No answers on this topic |
Likelihood to Renew | Discontinued Products | Etech Global Services No answers on this topic |
Usability | Discontinued Products | Etech Global Services No answers on this topic |
Reliability and Availability | Discontinued Products | Etech Global Services No answers on this topic |
Performance | Discontinued Products | Etech Global Services No answers on this topic |
Support Rating | Discontinued Products | Etech Global Services No answers on this topic |
In-Person Training | Discontinued Products | Etech Global Services No answers on this topic |
Online Training | Discontinued Products | Etech Global Services No answers on this topic |
Implementation Rating | Discontinued Products | Etech Global Services No answers on this topic |
Alternatives Considered | Discontinued Products | Etech Global Services No answers on this topic |
Scalability | Discontinued Products | Etech Global Services No answers on this topic |
Return on Investment | Discontinued Products | Etech Global Services No answers on this topic |
ScreenShots | Genesys Multicloud CX (discontinued) Screenshots | QEvalPro Screenshots |