Genesys PureConnect (discontinued) vs. Mattersight Predictive Behavioral Routing (discontinued)
Genesys PureConnect (discontinued) vs. Mattersight Predictive Behavioral Routing (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys PureConnect (discontinued) | N/A | Genesys PureConnect was an omnichannel contact center platform that offered cloud-based or on-premise deployments. It featured a SIP-based architecture with VoIP capabilities, allowing companies to connect legacy voice systems and use existing phones. A legacy product, new users are encouraged to investigate Genesys Cloud. | N/A | |
Mattersight PBR | Enterprise companies (1,001+ employees) | The former Mattersight Predictive Behavioral Routing was a solution to route inbound calls to agents best able to handle any particular kind of call. The product is no longer available for sale since NICE System's acquisition of Mattersight. | N/A |
Genesys PureConnect (discontinued) | Mattersight Predictive Behavioral Routing (discontinued) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Genesys PureConnect (discontinued) | Mattersight Predictive Behavioral Routing (discontinued) | |
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Top Pros |
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Top Cons |
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Genesys PureConnect (discontinued) | Mattersight Predictive Behavioral Routing (discontinued) | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys PureConnect (discontinued) | Mattersight Predictive Behavioral Routing (discontinued) | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Calabrio Teleopti WFM Score 7.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys PureConnect (discontinued) | Mattersight Predictive Behavioral Routing (discontinued) | |
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Likelihood to Recommend | 5.3 (116 ratings) | 7.6 (4 ratings) |
Likelihood to Renew | 8.6 (12 ratings) | - (0 ratings) |
Usability | 7.3 (12 ratings) | 8.0 (1 ratings) |
Availability | 9.1 (3 ratings) | - (0 ratings) |
Performance | 8.8 (3 ratings) | - (0 ratings) |
Support Rating | 4.0 (12 ratings) | - (0 ratings) |
In-Person Training | 8.2 (4 ratings) | - (0 ratings) |
Online Training | 8.3 (3 ratings) | - (0 ratings) |
Implementation Rating | 6.1 (7 ratings) | - (0 ratings) |
Configurability | 9.0 (2 ratings) | - (0 ratings) |
Ease of integration | 8.1 (2 ratings) | - (0 ratings) |
Product Scalability | 8.2 (3 ratings) | - (0 ratings) |
Vendor post-sale | 8.8 (3 ratings) | - (0 ratings) |
Vendor pre-sale | 8.8 (3 ratings) | - (0 ratings) |
Genesys PureConnect (discontinued) | Mattersight Predictive Behavioral Routing (discontinued) | |
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Likelihood to Recommend | Discontinued Products | Discontinued Products |
Pros | Discontinued Products | Discontinued Products |
Cons | Discontinued Products | Discontinued Products |
Likelihood to Renew | Discontinued Products | Discontinued Products No answers on this topic |
Usability | Discontinued Products | Discontinued Products No answers on this topic |
Reliability and Availability | Discontinued Products | Discontinued Products No answers on this topic |
Performance | Discontinued Products | Discontinued Products No answers on this topic |
Support Rating | Discontinued Products | Discontinued Products No answers on this topic |
In-Person Training | Discontinued Products | Discontinued Products No answers on this topic |
Online Training | Discontinued Products | Discontinued Products No answers on this topic |
Implementation Rating | Discontinued Products | Discontinued Products No answers on this topic |
Alternatives Considered | Discontinued Products | Discontinued Products |
Scalability | Discontinued Products | Discontinued Products No answers on this topic |
Return on Investment | Discontinued Products | Discontinued Products |
ScreenShots | Genesys PureConnect (discontinued) Screenshots |