Genesys PureConnect (discontinued) vs. NovelVox Agent Accelerator
Genesys PureConnect (discontinued) vs. NovelVox Agent Accelerator
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys PureConnect (discontinued) | N/A | Genesys PureConnect was an omnichannel contact center platform that offered cloud-based or on-premise deployments. It featured a SIP-based architecture with VoIP capabilities, allowing companies to connect legacy voice systems and use existing phones. A legacy product, new users are encouraged to investigate Genesys Cloud. | N/A | |
NovelVox Agent Accelerator | N/A | To support the Customer Experience, NovelVox offers Agent Accelerator, a unified agent desktop that comes with out-of-the-box customization and optimization capabilities. The solution integrates with 75+ third-party applications to offer the agent a unified view of information. The integration with CRMs, Ticketing applications, core systems, and telephony systems such as Avaya, Genesys, Amazon Connect, and Cisco, enables agents to fetch data from multiple sources for driving contextual… | N/A |
Genesys PureConnect (discontinued) | NovelVox Agent Accelerator | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Genesys PureConnect (discontinued) | NovelVox Agent Accelerator | |
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Top Pros |
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Top Cons |
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Genesys PureConnect (discontinued) | NovelVox Agent Accelerator | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys PureConnect (discontinued) | NovelVox Agent Accelerator | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys PureConnect (discontinued) | NovelVox Agent Accelerator | |
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Likelihood to Recommend | 5.3 (116 ratings) | - (0 ratings) |
Likelihood to Renew | 8.6 (12 ratings) | - (0 ratings) |
Usability | 7.3 (12 ratings) | - (0 ratings) |
Availability | 9.1 (3 ratings) | - (0 ratings) |
Performance | 8.8 (3 ratings) | - (0 ratings) |
Support Rating | 4.0 (12 ratings) | - (0 ratings) |
In-Person Training | 8.2 (4 ratings) | - (0 ratings) |
Online Training | 8.3 (3 ratings) | - (0 ratings) |
Implementation Rating | 6.1 (7 ratings) | - (0 ratings) |
Configurability | 9.0 (2 ratings) | - (0 ratings) |
Ease of integration | 8.1 (2 ratings) | - (0 ratings) |
Product Scalability | 8.2 (3 ratings) | - (0 ratings) |
Vendor post-sale | 8.8 (3 ratings) | - (0 ratings) |
Vendor pre-sale | 8.8 (3 ratings) | - (0 ratings) |
Genesys PureConnect (discontinued) | NovelVox Agent Accelerator | |
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Likelihood to Recommend | Discontinued Products | NovelVox No answers on this topic |
Pros | Discontinued Products | NovelVox No answers on this topic |
Cons | Discontinued Products | NovelVox No answers on this topic |
Likelihood to Renew | Discontinued Products | NovelVox No answers on this topic |
Usability | Discontinued Products | NovelVox No answers on this topic |
Reliability and Availability | Discontinued Products | NovelVox No answers on this topic |
Performance | Discontinued Products | NovelVox No answers on this topic |
Support Rating | Discontinued Products | NovelVox No answers on this topic |
In-Person Training | Discontinued Products | NovelVox No answers on this topic |
Online Training | Discontinued Products | NovelVox No answers on this topic |
Implementation Rating | Discontinued Products | NovelVox No answers on this topic |
Alternatives Considered | Discontinued Products | NovelVox No answers on this topic |
Scalability | Discontinued Products | NovelVox No answers on this topic |
Return on Investment | Discontinued Products | NovelVox No answers on this topic |
ScreenShots | Genesys PureConnect (discontinued) Screenshots | NovelVox Agent Accelerator Screenshots |