TrustRadius

GFI AppManager vs. IFS Assyst

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GFI AppManager
Score 0.0 out of 10
N/A
GFI AppManager is used to manage multiple products from one single screen. Users can gather health metrics, examine statistics and dispatch configuration changes from the central command. Launched in 2023, GFI AppManager is used to manage GFI Software products, but in future will go beyond GFI, allowing users to add any product through an open SDK. With GFI AppManager's monitoring and alerting mechanisms, notifications about unexpected behavior or imminent failures are surfaced promptly,…N/A
IFS Assyst
Score 10.0 out of 10
N/A
IFS Assyst (formerly Axios Assyst, acquired by IFS March, 2021) is an ITSM product in both SaaS and on-premise configurations - the SaaS version is called assystSaaS. This product competes with BMC Remedy, IBM SmartCloud, Cherwell Service Management, and FrontRange ITSM (now Heat Service Management).N/A
Pricing
GFI AppManagerIFS Assyst
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
GFI AppManagerIFS Assyst
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
GFI AppManagerIFS Assyst
Features
GFI AppManagerIFS Assyst
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
GFI AppManager
-
Ratings
IFS Assyst
8.9
1 Ratings
7% above category average
Organize and prioritize service tickets00 Ratings10.01 Ratings
Expert directory00 Ratings9.01 Ratings
Service restoration00 Ratings9.01 Ratings
Self-service tools00 Ratings9.01 Ratings
Subscription-based notifications00 Ratings9.01 Ratings
ITSM collaboration and documentation00 Ratings9.01 Ratings
ITSM reports and dashboards00 Ratings7.01 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
GFI AppManager
-
Ratings
IFS Assyst
9.0
1 Ratings
8% above category average
Configuration mangement00 Ratings10.01 Ratings
Asset management dashboard00 Ratings9.01 Ratings
Policy and contract enforcement00 Ratings8.01 Ratings
Change management
Comparison of Change management features of Product A and Product B
GFI AppManager
-
Ratings
IFS Assyst
8.7
1 Ratings
1% above category average
Change requests repository00 Ratings10.01 Ratings
Change calendar00 Ratings7.01 Ratings
Service-level management00 Ratings9.01 Ratings
Best Alternatives
GFI AppManagerIFS Assyst
Small Businesses

No answers on this topic

Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Medium-sized Companies
Lansweeper
Lansweeper
Score 8.5 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises
SymphonyAI IT Service Management
SymphonyAI IT Service Management
Score 9.2 out of 10
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GFI AppManagerIFS Assyst
Likelihood to Recommend
-
(0 ratings)
9.0
(2 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
GFI AppManagerIFS Assyst
Likelihood to Recommend
GFI Software
No answers on this topic
IFS
I would suggest that in this product class, you get what you pay for. Although it is was sold as SAAS with a nearly 'plug and play' implementation, at least one full time highly trained admin is needed for ongoing support. I would advise a team implementation strategy.
Verified User
Anonymous
Read full review
Pros
GFI Software
No answers on this topic
IFS
  • IT Asset Management and IT Service Management in one product
  • ITIL framework
  • Highly customisable service catalogue and processes
  • Mature mobility product
Verified User
Anonymous
Read full review
Cons
GFI Software
No answers on this topic
IFS
  • Service requests, incident, problem, and change management
  • Knowledge mgmt is not-existent - the product uses a WIKI for it's own knowledge base.
  • Axios help desk does is not knowledgable and does not follow up on reported incidents
  • Training is incomplete - no real resources available except billable by the hour.
Verified User
Anonymous
Read full review
Likelihood to Renew
GFI Software
No answers on this topic
IFS
At this point, we are stuck with it. We can't afford a change at this point.
Verified User
Anonymous
Read full review
Alternatives Considered
GFI Software
No answers on this topic
IFS
Axios assyst outperforms JIRA in every aspect, JIRA is a good job system but when it comes to complex processes and configuration management then JIRA is simply not the right system.
Verified User
Anonymous
Read full review
Return on Investment
GFI Software
No answers on this topic
IFS
  • Replacement of 3 systems with Axios assyst
  • Integration with other enterprise systems
Verified User
Anonymous
Read full review
ScreenShots