GFI HelpDesk vs. SAP Service Cloud
GFI HelpDesk vs. SAP Service Cloud
Product | Rating | Most Used By | Product Summary | Starting Price |
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GFI HelpDesk | N/A | GFI HelpDesk is self hosted service desk software that consolidates and integrates support functionality. It enables customers to log tickets through email, chat or other applications and track them to know they’re being addressed. Staff can see, create, assign and close support tickets. People inside a company can collaborate through helpdesk notes to solve issues. And teams can create rules for automatic responses or routing based on ticket properties, ticket content, or the type of customer. | N/A | |
SAP Service Cloud | N/A | SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability. | N/A |
GFI HelpDesk | SAP Service Cloud | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
GFI HelpDesk | SAP Service Cloud | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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GFI HelpDesk | SAP Service Cloud | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
GFI HelpDesk | SAP Service Cloud | |
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Likelihood to Recommend | - (0 ratings) | 8.6 (72 ratings) |
Likelihood to Renew | - (0 ratings) | 8.2 (2 ratings) |
Support Rating | - (0 ratings) | 5.5 (1 ratings) |
Ease of integration | - (0 ratings) | 7.4 (40 ratings) |
GFI HelpDesk | SAP Service Cloud | |
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Likelihood to Recommend | GFI Software No answers on this topic | SAP |
Pros | GFI Software No answers on this topic | SAP |
Cons | GFI Software No answers on this topic | SAP |
Likelihood to Renew | GFI Software No answers on this topic | SAP |
Support Rating | GFI Software No answers on this topic | SAP |
Alternatives Considered | GFI Software No answers on this topic | SAP |
Return on Investment | GFI Software No answers on this topic | SAP |
ScreenShots |