| Product | Rating | Most Used By | Product Summary | Starting Price |
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 SAP Service Cloud | Score8.5 out of 10 | N/A | SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability. | N/A |
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| Entry-level Setup Fee | No setup fee | ||||||||||
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| Considered Both Products | Chose SAP Service Cloud I haven't used or evaluated any other SAP platform. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose SAP Service Cloud We evaluated oracle service cloud before using SAP Service Cloud. Oracle was strong in handling structured service processes and an enterprise-grade support environment. But the company had long-standing relations with SAP, which made our choice easy because the integration was … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose SAP Service Cloud Salesforce has more efforts on development side and SAP Service Cloud does not have too much development. Also, Salesforce required more administration and the cost is also very high in comparison to SAP Service Cloud. If I talk about zendesk, it is very lightweight that it is … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose SAP Service Cloud It's much easy to work with SAP Service Cloud Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose SAP Service Cloud because it has lots of features, superb customer support and large user community. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose SAP Service Cloud Incentivized Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose SAP Service Cloud After analyzing several business intelligence solutions, we conclude that SAP Service Cloud is the winner. Our analysts can predict potential defaults with unprecedented accuracy, so there is a proactive approach to financial risk management. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose SAP Service Cloud I've also used Odoo, but SAP Services Cloud has allowed me to more effectively serve clients with diverse pre- and post-sales needs.Los correos electrónicos se envían con muchos menos errores, hay menos riesgo de spam y la plataforma en sí es muy intuitiva. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose SAP Service Cloud Since we already had SAP Sales Cloud V1, it was logical for us to enable service capabilities in the same tenant. (no additional effort for the integration and change management for the users). Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose SAP Service Cloud During evaluation , we found sap service cloud is better in all aspects especially ease to use. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info |
| Key User Insights | |
| Would buy again | |
98% Would buy again 116 Answers | |
| Delivers good value for the price | |
97% Delivers good value for the price 97 Answers | |
| Happy with the feature set | |
96% Happy with the feature set 113 Answers | |
| Lived up to sales and marketing promises | |
96% Lived up to sales and marketing promises 80 Answers | |
| Implementation went as expected | |
97% Implementation went as expected 99 Answers | |
| SAP Service Cloud | |
|---|---|
| Small Businesses |  Simplify360 Score7.8 out of 10 |
| Medium-sized Companies |  Customer.io Score9.1 out of 10 |
| Enterprises |  Adobe Journey Optimizer Score8.3 out of 10 |
| All Alternatives | View all alternatives |
| SAP Service Cloud | |
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| Likelihood to Recommend | 8.5 |
| Likelihood to Renew | 7.7 |
| Support Rating | 5.5 |
| Ease of integration | 7.8 |
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| ScreenShots | SAP Service Cloud Screenshots      |
