SAP Service Cloud

SAP Service Cloud

SAP Service Cloud

188 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
SAP Service Cloud	Score 8.5 out of 10	N/A	SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability.	N/A

Pricing

SAP Service Cloud

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
SAP Service Cloud
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	SAP Service Cloud
Considered Both Products	SAP Service Cloud Arushi Batra Senior Technical Analyst Chose SAP Service Cloud because it has lots of features, superb customer support and large user community. Incentivized Helpful? Verified User Contributor Chose SAP Service Cloud Implementation costs and support costs are very less compared to sales force Incentivized Helpful? Verified User Consultant Chose SAP Service Cloud All in solution within SAP CX suite. Integrates better. Incentivized Helpful? Verified User Team Lead Chose SAP Service Cloud Integration with other SAP solutions as it is connect natively with other applications and this simply allows unified data to cross departments to check and vary. Due to its real time dashboard and reporting helps business to take future decision easily. Also, as per the … Incentivized Helpful? KC Kirsten Cornell Senior Communications Specialist Chose SAP Service Cloud Zoho Desk is the ultimate software for clear communication, but when we compared these two according to our needs, we found out that SAP Service Cloud is the best option for us. Since it provides everything in one location, Zoho Desk is somewhat lacking in this area. That was … Incentivized Helpful? Verified User Consultant Chose SAP Service Cloud It had better backed integration with SAP S/4HANA and had less overall cost of ownership and standard and less cost invite involved for integration Incentivized Helpful? Verified User Employee Chose SAP Service Cloud SAP C4C was selected to reduce the cost that they had with Salesforce. Incentivized Helpful? Verified User Administrator Chose SAP Service Cloud We are not aware of other sources or competitors for SAP Service Cloud Incentivized Helpful? Verified User Analyst Chose SAP Service Cloud customizations for zendesk are complicated and its expensive as compared to the features they are providing. Incentivized Helpful? Zulma Quiroz Corporate Credit Risk Analyst Chose SAP Service Cloud After analyzing several business intelligence solutions, we conclude that SAP Service Cloud is the winner. Our analysts can predict potential defaults with unprecedented accuracy, so there is a proactive approach to financial risk management. Incentivized Helpful? Verified User Consultant Chose SAP Service Cloud the user interface is much better, but most importantly the ability to integrate the tool with sap 4 hana easily Incentivized Helpful? VK Vishal kanwar Deputy Manager Chose SAP Service Cloud I was not the part of the engagement , Incentivized Helpful? Verified User Administrator Chose SAP Service Cloud SAP Service Cloud came out cheaper and tied in a lot better with out other SAP products. It was well established and the logic within the product made it a consistent and well structured solution compared to Salesforce. Salesforce did offer easy flexibility in customisation and … Incentivized Helpful? Verified User Administrator Chose SAP Service Cloud Service cloud is faster than Salesforce. Smooth configuration. Incentivized Helpful? SK Saurabh Kabra Solution Architect Chose SAP Service Cloud Since we already had SAP Sales Cloud V1, it was logical for us to enable service capabilities in the same tenant. (no additional effort for the integration and change management for the users). Incentivized Helpful? Ehtisham Syed EXECUTIVE DIRECTOR Chose SAP Service Cloud During evaluation , we found sap service cloud is better in all aspects especially ease to use. Incentivized Helpful? Verified User Analyst Chose SAP Service Cloud Freshdesk is a lightweight service system that allows a small team to start handling service interactions quickly, in a professional manner. However, our observation was that it does not scale to Enterprise-level and does not have the same level of integration, customisability, … Incentivized Helpful? Verified User Administrator Chose SAP Service Cloud Platform and interface looks so cool in SAP Service Cloud also the license part when compared to the other players in the market, DDA was impressive, pricing is reasonable when compared to other vendors and the timeline for the implementation is less when compared, flexibility … Incentivized Helpful? Verified User Employee Chose SAP Service Cloud SAP Service Cloud's system works better because in case we have any issues we are easily able to connect with the SPOC and get our issues resolved. Whereas with the other system it takes us time to connect and get a resolution. Also our agents are more comfortable using SAP … Incentivized Helpful? Verified User Project Manager Chose SAP Service Cloud We select this service because we already have deploy Sap Business One. The other services works great, but lack in compliance and security that we need it at the time. In term of pricing is more expensive but far more robust. We attent thousand of people and uptime should be … Helpful? Verified User Director Chose SAP Service Cloud We evaluated 4-5 software and also thought of building one in-house but after a thorough evaluation, we decided to go ahead with SAP Service Cloud. SAP Service Cloud met our integration requirements better than the other products we evaluated. While the pricing could be a bit … Incentivized Helpful?

Best Alternatives
	SAP Service Cloud
Small Businesses	Simplify360 Score 7.8 out of 10
Medium-sized Companies	Dialpad Support Score 9.1 out of 10
Enterprises	Verint Community Score 9.8 out of 10
All Alternatives	View all alternatives

User Ratings
	SAP Service Cloud
Likelihood to Recommend	8.5 (105 ratings)
Likelihood to Renew	7.5 (4 ratings)
Support Rating	5.5 (1 ratings)
Ease of integration	7.8 (68 ratings)

User Testimonials
	SAP Service Cloud
Likelihood to Recommend	SAP SAP Service Cloud is well suited with its omni-channel capabilities giving the possibility to collect service requests from different channels like phone, e-mail or CTI telephony. It also has nice User Interface (when it comes to desktop version). On the other hand SAP Service Cloud needs to be definitiely improved in terms of mobile app, which is horrible and it has limited development possibilities. Incentivized Verified User Anonymous Read full review
Pros	SAP First is It is highly effective when we consider Customer Relation Engagement. Good User Interface by which anyone can get used to it quickly. It is providing infinite opportunity of integration with other SAP solutions. Affordable Solutions with effective features. It has prebuilt charts which helps us to define customer journey with ease of efforts. Incentivized Verified User Anonymous Read full review
Cons	SAP While SAP Service Cloud offers a wealth of features, its interface can sometimes feel overwhelming. For newcomers, especially those not tech-savvy, a more intuitive or simplified layout would be beneficial. While it allows for some level of personalization, making deep customizations can be challenging. Given the unique requirements of our client's customer service, having more flexibility in tailoring the tool to our exact needs would be nice. While SAP Service Cloud integrates well within the SAP ecosystem, it can sometimes be less smooth when linking up with non-SAP third-party tools. Enhancing these integrations would streamline our operations, especially when using other software tools alongside it. Incentivized Verified User Anonymous Read full review
Likelihood to Renew	SAP SAP Service Cloud offers sturdy competencies for case control, workflow automation, and purchaser engagement. However, since our organization continues to be within the early assessment section, we have not but experienced its complete potential. Once fully applied and custom designed to our desires, the score can also increase as we investigate usability and integration with other SAP solutions. Incentivized Verified User Anonymous Read full review
Support Rating	SAP I have found that sometimes issues reported to the SAP takes more time also they lack system support with respect to the priority . Also we don't see RCA for the issues raised. Also turn around time for the issues is not fixed as the support is global sometimes the issues float here and there. Incentivized VK Vishal kanwar Deputy Manager Read full review
Alternatives Considered	SAP Zoho Desk is the ultimate software for clear communication, but when we compared these two according to our needs, we found out that SAP Service Cloud is the best option for us. Since it provides everything in one location, Zoho Desk is somewhat lacking in this area. That was the reason for choosing SAP Service Cloud. Incentivized KC Kirsten Cornell Senior Communications Specialist Read full review
Return on Investment	SAP can help speed up issue resolution, reducing the time customers spend waiting for solutions AI insights help predict the customer profile, satisfaction, and possible options for service resolutions One stop for all historical customer service requests and data and useful to calculate who are high CLTV customers Incentivized Verified User Anonymous Read full review
ScreenShots	SAP Service Cloud Screenshots