SAP Service Cloud

SAP Service Cloud

SAP Service Cloud

129 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
SAP Service Cloud	Score 8.7 out of 10	N/A	SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability.	N/A

Pricing

SAP Service Cloud

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
SAP Service Cloud
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	SAP Service Cloud
Considered Both Products	SAP Service Cloud Verified User Administrator Chose SAP Service Cloud Platform and interface looks so cool in SAP Service Cloud also the license part when compared to the other players in the market, DDA was impressive, pricing is reasonable when compared to other vendors and the timeline for the implementation is less when compared, flexibility … Incentivized Helpful? Verified User Employee Chose SAP Service Cloud SAP Service Cloud's system works better because in case we have any issues we are easily able to connect with the SPOC and get our issues resolved. Whereas with the other system it takes us time to connect and get a resolution. Also our agents are more comfortable using SAP … Incentivized Helpful? Arun kumar Teli Key account manager Chose SAP Service Cloud SAP Service Cloud has been cost efficient and I find it more secure. As mentioned earlier, it helped us to improve our internal process concerning customer feedbacks. The implementation of SAP Service Cloud was easy and faster. They have highly qualified team for any technical … Incentivized Helpful? Priyanka Yadav Software Engineer Chose SAP Service Cloud We went with SAP Service Cloud instead of Oracle Cloud Platform because it is like a custom-made tool for big companies, seamlessly working with our other systems. It helps us manage complex tasks and customer interactions better, making everything smoother and more efficient. … Incentivized Helpful? Verified User Project Manager Chose SAP Service Cloud We select this service because we already have deploy Sap Business One. The other services works great, but lack in compliance and security that we need it at the time. In term of pricing is more expensive but far more robust. We attent thousand of people and uptime should be … Helpful? Verified User Director Chose SAP Service Cloud We evaluated 4-5 software and also thought of building one in-house but after a thorough evaluation, we decided to go ahead with SAP Service Cloud. SAP Service Cloud met our integration requirements better than the other products we evaluated. While the pricing could be a bit … Incentivized Helpful? Rubu Gogoi Growth Chose SAP Service Cloud SAP has fulfilled our requirements and provided the customization we needed. We can extract any data that we require to track the KPIs and improve our output. Helpful? Verified User Professional Chose SAP Service Cloud In my opinion each and every tools have some positive and negative sight. In this case all tools are powerful at its own. I use them according to my clints need and thare compatibility with those tools. Incentivized Helpful? Sandra Da Silva Gutierrez, PMP® CIO (Chief Information Officer) Chose SAP Service Cloud We selected it for the promise of ease integration. Incentivized Helpful? Verified User Executive Chose SAP Service Cloud Compared to Salesforce Service Cloud and Zendesk Support, SAP Service Cloud offered deeper customization tailored to our specific needs, especially for banking. While Salesforce had broad features and Zendesk boasted user-friendliness, SAP provided a balance of both, aligned … Incentivized Helpful? Verified User Engineer Chose SAP Service Cloud AI features are behind what Microsoft offers in its Dynamics 365 Customer Service, but as we already had other SAP products, the integration was easier with SAP Service Cloud. Implementation time was a key aspect of our project. Helpful? Rohan Kumar Software Engineer Chose SAP Service Cloud Salesforce has many integrations available, but configuring and setting them up can be difficult and necessitate development experience. While SAP Service Cloud integrates well with ease and without any difficulties. Incentivized Helpful? Verified User Program Manager Chose SAP Service Cloud SAP Service Cloud provides entry level licence pricing that small and medium businesses can afford, while Salesforce license pricing tends to be really high even in small start scenarios. SAP Service Cloud also provides enough basic features as a standalone solution, whereas Sale… Incentivized Helpful? Verified User Executive Chose SAP Service Cloud I've explored various customer service solutions. Some notable contenders in the customer service and CRM realm include Salesforce Service Cloud, Zendesk, Microsoft Dynamics 365 Customer Service, and Freshdesk. Each has its strengths and unique features, but SAP Service Cloud … Incentivized Helpful? Verified User Analyst Chose SAP Service Cloud As I mentioned earlier, customer interaction process is quite smoother than earlier. Having the secured data protection along with the data leakage issues got prevented. The deployment process is more secured now. Incentivized Helpful? sanjay chamoli Brand Manager Chose SAP Service Cloud Due to better efficiency and simple user interface, Organizations use it. Incentivized Helpful? Somnath Nayek Sr Technology consultant Chose SAP Service Cloud The SAP service cloud is a component of the SAP customer experience suite and focuses on improving customer service. By incorporating artificial intelligence into a customer service you can boost productivity, reduce expenses and enhance the customer satisfaction.overall its a … Incentivized Helpful? Verified User Executive Chose SAP Service Cloud Main advantage of SAP Service Cloud is the integration with other SAP products. If you already have a SAP product in your company this software will be the best complement. It offers the best experience in combination with the rest of SAP components, while others competitors … Incentivized Helpful? Verified User Administrator Chose SAP Service Cloud We are not aware of other sources or competitors for SAP Service Cloud Incentivized Helpful? Sophia Takeva Business Analyst Chose SAP Service Cloud SAP Service Cloud in comparison with SAP Customer Data Solutions has the following cleared out: Focus - it's focused on on customer service and support. Multichannel support for managing customer inquiries from various channels. Centralised customer information to provide … Incentivized Helpful? Camilla Lin Marketing Director Chose SAP Service Cloud SAP Service Cloud offered the level of detail and control we needed to achieve consistent communication with our customers and we made only a few specific adjustments for the product to meet our needs. Incentivized Helpful? Aman Kumar Researcher Chose SAP Service Cloud SAP Service Cloud provides seamless integration with other SAP offerings, advantageous for existing SAP users. In contrast, Salesforce Service Cloud stands out for its adaptability and vast third-party app ecosystem, ensuring a broad range of integration options. Incentivized Helpful? Verified User Manager Chose SAP Service Cloud SAP service cloud was easier to implement as combined to hubspot which has a lot of features but the main issue with that is also keeping up with the different product updates and features that are available on the platform, it becomes more of an issue of overanalysis paralysis … Incentivized Helpful? Verified User Representative Chose SAP Service Cloud Integration with SAP Ecosystem: For businesses that are already using other SAP solutions, such as SAP S/4HANA, SAP SuccessFactors, or SAP C/4HANA, SAP Service Cloud offers seamless integration with these systems. This can simplify data exchange, process automation, and provide … Incentivized Helpful?
Top Pros	Pro Cloud based Pro Lead tracking Pro Customer journey
Top Cons	Minus Data loading Minus Lead management Minus Skilled personnel

Best Alternatives
	SAP Service Cloud
Small Businesses	Simplify360 Score 7.8 out of 10
Medium-sized Companies	Bright Pattern Contact Center Score 10.0 out of 10
Enterprises	Conversica Score 9.4 out of 10
All Alternatives	View all alternatives

User Ratings
	SAP Service Cloud
Likelihood to Recommend	8.6 (74 ratings)
Likelihood to Renew	8.2 (2 ratings)
Support Rating	5.5 (1 ratings)
Ease of integration	7.4 (42 ratings)

User Testimonials
	SAP Service Cloud
Likelihood to Recommend	SAP It is well suited for Analytics, Customer Relationship Efficiency Engagement, and best suited to help decrease Infrastructure maintenance costs for Organizations. Learning for new bees is a little difficult to grasp with the features/functionalities. The Software is a little complex from the setup and configuration point of view. Reporting capability can be improved as it is a highly effective CRM. Incentivized Verified User Anonymous Read full review
Pros	SAP SAP Service Cloud pulls together messages from different channels - emails, calls, social sites - into one dashboard. This means we can quickly see and respond to any customer question or concern without jumping between different tools. It streamlines our workload by automatically categorizing and prioritizing customer issues. This ensures that urgent banking matters are addressed immediately and no query is left unanswered. The built-in knowledge base is a lifesaver. When a customer has a common question or issue, we can quickly reference or direct them to pre-existing solutions, speeding up the resolution process. Incentivized Verified User Anonymous Read full review
Cons	SAP Integrating SAP Service Cloud with non-SAP systems can be challenging, i faced some hurdles when my IT team took 3 months to integrate the billing data from some other vendor and the system would run slow if you try to pull billing data Slow loading of the pages as compared to other consumer tech softwares we use Implementation costs and complexity of implementation makes it an option only for large enterprises with huge IT teams (and it can take a few months to implement) Incentivized Verified User Anonymous Read full review
Likelihood to Renew	SAP Now all our critical processes are streamlined & would like to explore the new feature to have user friendly experiences Incentivized Verified User Anonymous Read full review
Support Rating	SAP I have found that sometimes issues reported to the SAP takes more time also they lack system support with respect to the priority . Also we don't see RCA for the issues raised. Also turn around time for the issues is not fixed as the support is global sometimes the issues float here and there. Incentivized VK Vishal kanwar Deputy Manager Read full review
Alternatives Considered	SAP We went with SAP Service Cloud instead of Oracle Cloud Platform because it is like a custom-made tool for big companies, seamlessly working with our other systems. It helps us manage complex tasks and customer interactions better, making everything smoother and more efficient. It just fits well with how we do things. Incentivized Priyanka Yadav Software Engineer Read full review
Return on Investment	SAP positive impact: Enhanced Productivity: The platform's automation and knowledge management capabilities can boost agent productivity. Agents can handle more cases in less time, leading to cost savings and potentially higher revenue through increased sales opportunities. negative impact: Complexity: If not properly configured or if it doesn't align with an organization's specific needs, SAP Service Cloud's complexity can hinder user adoption, leading to inefficiencies and potentially negative ROI. Incentivized Aman Kumar Researcher Read full review
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