SAP Service Cloud

SAP Service Cloud

SAP Service Cloud

200 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
SAP Service Cloud	Score 8.5 out of 10	N/A	SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability.	N/A

Pricing

SAP Service Cloud

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
SAP Service Cloud
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	SAP Service Cloud
Considered Both Products	SAP Service Cloud Jitu Yuddapa Project Manager Chose SAP Service Cloud We evaluated oracle service cloud before using SAP Service Cloud. Oracle was strong in handling structured service processes and an enterprise-grade support environment. But the company had long-standing relations with SAP, which made our choice easy because the integration was … Incentivized Helpful? Khushali Jain Software Engineer Chose SAP Service Cloud Salesforce has more efforts on development side and SAP Service Cloud does not have too much development. Also, Salesforce required more administration and the cost is also very high in comparison to SAP Service Cloud. If I talk about zendesk, it is very lightweight that it is … Incentivized Helpful? Vikyath Arya Business analyst Chose SAP Service Cloud It's much easy to work with SAP Service Cloud Incentivized Helpful? Christian Gesú De Andrade Trillo Freela de mídia e conteúdo Chose SAP Service Cloud I've also used Odoo, but SAP Services Cloud has allowed me to more effectively serve clients with diverse pre- and post-sales needs.Los correos electrónicos se envían con muchos menos errores, hay menos riesgo de spam y la plataforma en sí es muy intuitiva. Incentivized Helpful? Sandra Da Silva Gutierrez, PMP® CIO (Chief Information Officer) Chose SAP Service Cloud We selected it for the promise of ease integration. Incentivized Helpful? Arushi Batra Senior Technical Analyst Chose SAP Service Cloud because it has lots of features, superb customer support and large user community. Incentivized Helpful? Verified User Contributor Chose SAP Service Cloud Implementation costs and support costs are very less compared to sales force Incentivized Helpful? Verified User Consultant Chose SAP Service Cloud All in solution within SAP CX suite. Integrates better. Incentivized Helpful? Verified User Team Lead Chose SAP Service Cloud Integration with other SAP solutions as it is connect natively with other applications and this simply allows unified data to cross departments to check and vary. Due to its real time dashboard and reporting helps business to take future decision easily. Also, as per the … Incentivized Helpful? KC Kirsten Cornell Senior Communications Specialist Chose SAP Service Cloud Zoho Desk is the ultimate software for clear communication, but when we compared these two according to our needs, we found out that SAP Service Cloud is the best option for us. Since it provides everything in one location, Zoho Desk is somewhat lacking in this area. That was … Incentivized Helpful? Verified User Consultant Chose SAP Service Cloud It had better backed integration with SAP S/4HANA and had less overall cost of ownership and standard and less cost invite involved for integration Incentivized Helpful? Verified User Employee Chose SAP Service Cloud SAP C4C was selected to reduce the cost that they had with Salesforce. Incentivized Helpful? Verified User Administrator Chose SAP Service Cloud We are not aware of other sources or competitors for SAP Service Cloud Incentivized Helpful? Verified User Analyst Chose SAP Service Cloud customizations for zendesk are complicated and its expensive as compared to the features they are providing. Incentivized Helpful? Zulma Quiroz Corporate Credit Risk Analyst Chose SAP Service Cloud After analyzing several business intelligence solutions, we conclude that SAP Service Cloud is the winner. Our analysts can predict potential defaults with unprecedented accuracy, so there is a proactive approach to financial risk management. Incentivized Helpful? Verified User Consultant Chose SAP Service Cloud the user interface is much better, but most importantly the ability to integrate the tool with sap 4 hana easily Incentivized Helpful? VK Vishal kanwar Deputy Manager Chose SAP Service Cloud I was not the part of the engagement , Incentivized Helpful? Verified User Administrator Chose SAP Service Cloud SAP Service Cloud came out cheaper and tied in a lot better with out other SAP products. It was well established and the logic within the product made it a consistent and well structured solution compared to Salesforce. Salesforce did offer easy flexibility in customisation and … Incentivized Helpful? Verified User Administrator Chose SAP Service Cloud Service cloud is faster than Salesforce. Smooth configuration. Incentivized Helpful? SK Saurabh Kabra Solution Architect Chose SAP Service Cloud Since we already had SAP Sales Cloud V1, it was logical for us to enable service capabilities in the same tenant. (no additional effort for the integration and change management for the users). Incentivized Helpful? Ehtisham Syed EXECUTIVE DIRECTOR Chose SAP Service Cloud During evaluation , we found sap service cloud is better in all aspects especially ease to use. Incentivized Helpful?

Best Alternatives
	SAP Service Cloud
Small Businesses	Simplify360 Score 7.8 out of 10
Medium-sized Companies	Dialpad Support Score 9.1 out of 10
Enterprises	Verint Community Score 9.9 out of 10
All Alternatives	View all alternatives

User Ratings
	SAP Service Cloud
Likelihood to Recommend	8.4 (102 ratings)
Likelihood to Renew	7.5 (4 ratings)
Support Rating	5.5 (1 ratings)
Ease of integration	7.5 (66 ratings)

User Testimonials
	SAP Service Cloud
Likelihood to Recommend	SAP SAP Service Cloud is well-suited for handling a large number of customer complaints. For example, as a financial company, we receive customer inquiries about transaction failures. Once the client reaches us, we assign the problem to the right team and people, and that is all thanks to SAP Service Cloud, which helps ensure customer problems are solved in the best possible time. Incentivized Jitu Yuddapa Project Manager Read full review
Pros	SAP First is It is highly effective when we consider Customer Relation Engagement. Good User Interface by which anyone can get used to it quickly. It is providing infinite opportunity of integration with other SAP solutions. Affordable Solutions with effective features. It has prebuilt charts which helps us to define customer journey with ease of efforts. Incentivized Verified User Anonymous Read full review
Cons	SAP While SAP Service Cloud offers a wealth of features, its interface can sometimes feel overwhelming. For newcomers, especially those not tech-savvy, a more intuitive or simplified layout would be beneficial. While it allows for some level of personalization, making deep customizations can be challenging. Given the unique requirements of our client's customer service, having more flexibility in tailoring the tool to our exact needs would be nice. While SAP Service Cloud integrates well within the SAP ecosystem, it can sometimes be less smooth when linking up with non-SAP third-party tools. Enhancing these integrations would streamline our operations, especially when using other software tools alongside it. Incentivized Verified User Anonymous Read full review
Likelihood to Renew	SAP SAP Service Cloud offers sturdy competencies for case control, workflow automation, and purchaser engagement. However, since our organization continues to be within the early assessment section, we have not but experienced its complete potential. Once fully applied and custom designed to our desires, the score can also increase as we investigate usability and integration with other SAP solutions. Incentivized Verified User Anonymous Read full review
Support Rating	SAP I have found that sometimes issues reported to the SAP takes more time also they lack system support with respect to the priority . Also we don't see RCA for the issues raised. Also turn around time for the issues is not fixed as the support is global sometimes the issues float here and there. Incentivized VK Vishal kanwar Deputy Manager Read full review
Alternatives Considered	SAP Zoho Desk is the ultimate software for clear communication, but when we compared these two according to our needs, we found out that SAP Service Cloud is the best option for us. Since it provides everything in one location, Zoho Desk is somewhat lacking in this area. That was the reason for choosing SAP Service Cloud. Incentivized KC Kirsten Cornell Senior Communications Specialist Read full review
Return on Investment	SAP can help speed up issue resolution, reducing the time customers spend waiting for solutions AI insights help predict the customer profile, satisfaction, and possible options for service resolutions One stop for all historical customer service requests and data and useful to calculate who are high CLTV customers Incentivized Verified User Anonymous Read full review
ScreenShots	SAP Service Cloud Screenshots