Item: SAP Service Cloud
Rating: 8
Author: Verified User

Overall Satisfaction with SAP Service Cloud

Use Cases and Deployment Scope

I am an IT person, and I used to work with High amounts of data where we needed to store that particular thing on a large scale, and that information/data we were going to use as forecasting our business, so that was a pretty pleasant experience with it. SAP is also providing excellent support for customer relations management. It's better for effective Customer Relation Engagement. Also, SAP Cloud has integrated into SAP Enterprise, which is also an added advantage for our product to be still connected with SAP.

Pros and Cons

Pros

First is It is highly effective when we consider Customer Relation Engagement.
Good User Interface by which anyone can get used to it quickly.
It is providing infinite opportunity of integration with other SAP solutions.
Affordable Solutions with effective features.
It has prebuilt charts which helps us to define customer journey with ease of efforts.

Cons

Somewhere I feel like about its Graphics used for User Interface.
It has Strong, effective CRM features. Reporting interface graphics can be improved, but analysis is the strongest feature.
Somewhere, It becomes a little hard to understand with its features, but we can improve that part.

Return on Investment

Yes it reduces the infrastructure maintenance cost which is very likely things.
It reduces our time with analysis as It has great and vast feature supported to it.
It has great integration solutions which leads us to have good business.

Ease of Integration

I have tried to integrate with SAP ERP. That was done with little effort. Collectively, IT works like a charm for our business resolutions. I recommend using these affordable solutions.

Customer Service Improvements

Yes, it has improved a lot in that section particularly; I see many improvements in our services to date by using SAP services; it has excellent analytical inbuilt skills with AI Insights and automates the process, which produces beneficial reports that describe customer journey start to end through our platform.

Key Insights

Do you think SAP Service Cloud delivers good value for the price?

Yes

Are you happy with SAP Service Cloud's feature set?

Yes

Did SAP Service Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Service Cloud go as expected?

Yes

Would you buy SAP Service Cloud again?

Yes

Likelihood to Recommend

It is well suited for Analytics, Customer Relationship Efficiency Engagement, and best suited to help decrease Infrastructure maintenance costs for Organizations. Learning for new bees is a little difficult to grasp with the features/functionalities. The Software is a little complex from the setup and configuration point of view. Reporting capability can be improved as it is a highly effective CRM.

Comments

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Binod Negi
(Vendor Representative) commented 10 months ago
Hi Ajay, Thank you so much for your positive feedback on SAP Service Cloud and for agreeing to be a reference. We're thrilled to hear about your experience! Would you be willing to share your review on other peer-to-peer review platforms as well? Your insights are invaluable and help others make informed decisions about using SAP Service Cloud. If you're open to it, we can provide you with a list of platforms where your review would make a significant impact. We truly appreciate your time and support. If you have any questions or need assistance with posting the reviews, please don't hesitate to reach out. Best regards, Binod

SAP Cloud effectiveness overview.