Giva Change Management vs. Mojo Helpdesk

Giva Change Management is well-suited for a very busy IT department with multiple changes from multiple teams. There is an excellent change calendar which assists us in quickly identifying conflicting changes. Implementation was straightforward and efficient. Initially, we configured and customized the platform largely on our own with some assistance from Giva. Today, administration is shared between our Service Desk team lead, NOC supervisor, and myself. None of us is a dedicated Giva administrator; it is simply part of our broader responsibilities, which says a lot about how lightweight the ongoing maintenance is with Giva.

For a small business it is a very good value.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• User friendly- easy to setup and get running.
• Built in reports to improve and measure customer satisfaction.
• Always adding new features to enhance the product for the user.
• Support organization responds quickly to issues and questions.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
• Text box section on the rating to have the option to tell why a low rating was given.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Giva is easy to set up and effortless to update when areas for improvement are identified. New users can learn our processes quickly since the workflow is intuitive and easy to follow. Giva helps us navigate through our Change Management meetings and we can quickly identify potential problems with RFCs using the system.

Price and customer service.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Our company’s improved customer support response times and expert service has helped us make money.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info