Giveffect vs. Salesforce Agentforce 360 for Nonprofits

Salesforce is great for experienced users, especially if the system is already customized and structured. It is important to have a policies and procedures manual as well. If an organization is new to Salesforce CMS, they should be prepared to spend money on training and possibly an outside consultant to help customize the system to their preference. This can cost tens of thousands of dollars.

Incentivized

• NPSP is designed to help with donor management.
• There are free add-ons for volunteer management.
• There is a new Program Management Module to better manage program participation and attendance.
• Campaigns help organize and report on marketing efforts though we use a third-party solution to send out marketing materials.

Incentivized

• Not an easy lift right out of the box unless you completely rule out customization
• Not "free to own" even if the grant is free because you'll need about 0.25 FTE to maintain it
• Constantly being updated which is cool but many items are "forced" and you must respond
• Lots and lots of customization are required to equal many canned solutions available for any one particular feature set (but none of them can cover the breadth and flexibility of SF)

Incentivized

There is really no other tool to compare and especially since Salesforce for Nonprofits is free!!

Incentivized

Salesforce CMS is very intuitive and easy to use. I have not found where it glitches or crashes out. You can tell where data is "supposed to live" and it you aren't sure, there is an easy search function. Support is made readily available.

Incentivized

I have never had bad conversations with any support people with Salesforce but we also have not used them very much. I put it a little less because we are struggling to switch to lightning (some of our custom features do not migrate well) and it feels like the help and support for a little organization is not incredibly helpful unless we want to spend a lot of money.

Incentivized

I’ve evaluated and used Raiser’s Edge NXT by Blackbaud, and in comparison, Salesforce is definitely getting there. It’s more advanced and more secure than Blackbaud, but Blackbaud still does certain things really well — they’ve been around for decades, so they’re kind of the OG. That said, from a technology standpoint, they’re still catching up to what Salesforce can do.

Incentivized

• Positive in terms of reputation and trust due to being able to demonstrate control and the safe handling of information with our funders.
• Negative in terms of financial ROI but this is mostly down to the impact of COVID-19 and the inability to hit the growth targets we expected when using the product over the contract term.
• Positive in terms of demonstrating the value of a true partnership between a non-profit and a commercial entity (salesforce.org) and seen as an exemplar of this.

Incentivized