Item: Salesforce Nonprofit Cloud
Rating: 9
Author: Verified User

Overall Satisfaction with Salesforce Nonprofit Cloud

Use Cases and Deployment Scope

We use Nonprofit Cloud to store donor information. As a nonprofit, this serves as our main donor database, and we also use it to integrate with our other core systems. We have a healthcare system called Vet, which brings in client information from our hospital clients, and another system called Setpoint for storing adoption information. We also bring in volunteer data, which helps us have a 360-degree view of anyone interacting with any of our departments.

Pros and Cons

Pros

I think it really helps with scalability.
The API integrations allow us to use the data for more data-driven decisions.
It also helps us better serve our clients because it integrates with our phone system — so when someone calls in, we can immediately tell what type of client they are, whether they’re a donor or a hospital client. Overall, the open platform and scalability of the API integrations have been a big advantage.

Cons

I’d say we’ve also used another competitor product called Blackbaud Raiser’s Edge NXT — they’ve been in the nonprofit space for a long time. I feel like Salesforce is gradually getting there. Since Salesforce Nonprofit Cloud is highly customizable, implementation really depends on how we build the system. I think if there were more out-of-the-box modules for specific functionalities, it would make things easier for nonprofits.

Return on Investment

It has helped with making data decisions and having a 360 degree view of our constituency or clients.

Usability

A lot of the end users are from the fundraising team, and many of them are experienced with Blackbaud, so the transition can be a bit challenging — mostly because of the age group in those departments. They’re usually older staff who’ve used Blackbaud for many years. However, for millennials or younger users, the adoption tends to be much easier.

Alternatives Considered

Blackbaud Raiser's Edge NXT

I’ve evaluated and used Raiser’s Edge NXT by Blackbaud, and in comparison, Salesforce is definitely getting there. It’s more advanced and more secure than Blackbaud, but Blackbaud still does certain things really well — they’ve been around for decades, so they’re kind of the OG. That said, from a technology standpoint, they’re still catching up to what Salesforce can do.

Key Insights

Do you think Salesforce Nonprofit Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Nonprofit Cloud's feature set?

Yes

Did Salesforce Nonprofit Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Nonprofit Cloud go as expected?

Yes

Would you buy Salesforce Nonprofit Cloud again?

Yes

Other Software Used

Microsoft 365

Likelihood to Recommend

I’d say it’s very well suited for organizations looking to move toward AI integrations and make more data-driven decisions. As I mentioned, I’ve also used the competing product from Blackbaud, which is a very closed system — you can’t really pull out the data. Salesforce, on the other hand, has a big advantage with its APIs, allowing you to extract data, store it in Data Cloud, and do much more with it.
However, if your requirements aren’t clearly defined or if there’s heavy customization involved, the implementation can get messy. So I wouldn’t recommend using Salesforce Nonprofit Cloud in cases where the requirements and structure aren’t clearly laid out.

Salesforce Nonprofit Cloud Feature Ratings

Comments

Please log in to join the conversation