The perfect tool for nonprofits of all sizes
Updated April 01, 2021

The perfect tool for nonprofits of all sizes

Edward Phillips | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce for Nonprofits

We use Salesforce for Nonprofits as our exclusive CRM tool. Salesforce has provided a dependable/reliable solution for us! We are able to run all donations, campaigns, reporting, customer management, tasks, etc. through Salesforce!


  • Salesforce for Nonprofits has so many great free add-ons that enhance the experience!
  • Salesforce for Nonprofits' reporting tools are incredibly helpful and allow you to analyze your data in a very detailed way.
  • Salesforce for Nonprofits also has a lot of great partnerships, like with our online donation platform so all of that is able to sync automatically which saves us loads of time and money!


  • Within Salesforce for Nonprofits there could be some enhancements around soft credits for when a donor gives through a donor-advised fund.
  • Another enhancement would be how it works between accounts/contacts - this is not always seamless.
  • Salesforce has increased our revenue drastically as it has provided simple tools to be sure we are staying in touch with our monthly donors.
  • Salesforce for Nonprofits also allows us to track all donor/customer interactions so that everyone is on the same page with our donors.
I believe Salesforce for Nonprofits far exceeds expectations compared to these other tools. It has more free add-ons and a cleaner user experience.

Do you think Nonprofit Cloud delivers good value for the price?


Are you happy with Nonprofit Cloud's feature set?


Did Nonprofit Cloud live up to sales and marketing promises?


Did implementation of Nonprofit Cloud go as expected?


Would you buy Nonprofit Cloud again?


Salesforce for Nonprofits is the perfect tool for ALL nonprofits. It allows you to create a sales and customer focus in your fundraising which allows you to advance your mission! It could be less appropriate if you don't have someone that can ensure the accuracy of information on an ongoing basis.

Using Salesforce for Nonprofits

6 - Marketing, fundraising, data management, IT
  • Donation management
  • Relationship management
  • Reporting
  • Loving donors through birthday cards
  • Showcasing dashboards in team meetings
  • Mapping technology
  • Moves management
  • Levels and engagement plans
  • Pardot
There is really no other tool to compare and especially since Salesforce for Nonprofits is free!!


  • Kessa Kelly | TrustRadius Reviewer
    Hi Edward! I am looking into getting Salesforce and one of the cons you mentioned above is one of my precise concerns with this software. I already have a hard enough time with my current software recognizing the DAF. Could you elaborate on what the system does specifically that makes it difficult to work with this particular issue, please?

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