A pretty happy non-profit user
November 08, 2019
A pretty happy non-profit user
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Salesforce for Nonprofits
We use Salesforce as a database to keep track of donors and participants in all of our events. For us, this makes sure that our information is centralized and easy to update. We often use this to create mailing lists for support letters and promotional pieces. Lastly, we record donations and other payments so that it is easily trackable for our accountant. Salesforce is very important to our organization, the first place we look for information and the easiest way to keep track of the many moving pieces.
- Lots of connection points. I can associate a contact with an organization, an event and a donation, easily bouncing between them and pulling reports accordingly. Love this!
- This system has many more features than we will ever actually use but I love that because when we have a new idea or want to try something out we don't have to switch systems, we just have to dig a little deeper into salesforce and they probably have a solution waiting for us already.
- Salesforce is great at training! I love their trailhead and have used it a lot, especially when I was just getting to know the system. It is easy, fun, informative, and always there to teach me something new. I can also go at my own pace instead of many people's models of training through webinars that are almost always at inconvenient times.
- Sometimes having so many options and features can be overwhelming for an organization as small as we are. There are days when I wish I could hide pieces or shut them off entirely so that they don't clutter our account.
- Sometimes the Sales language doesn't translate very well to our non-profit world. While you could argue that we are doing a form of sales we really don't use typical sales verbiage or methods.
- It helps us not lose track of anyone which is a huge plus. I don't have real numbers but I do know that our data on people after we got this system is way better than our data on people pre-Salesforce.
Do you think Salesforce.org Nonprofit Cloud delivers good value for the price?
Yes
Are you happy with Salesforce.org Nonprofit Cloud's feature set?
Yes
Did Salesforce.org Nonprofit Cloud live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Salesforce.org Nonprofit Cloud go as expected?
I wasn't involved with the implementation phase
Would you buy Salesforce.org Nonprofit Cloud again?
Yes