Positive partnership with Salesforce.org which supports our mission.
April 16, 2021

Positive partnership with Salesforce.org which supports our mission.

Simon Sharkey Woods | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Salesforce for Nonprofits

Salesforce for Nonprofits is the information spine for our entire operating model. By using the platform we are able to manage a community of providers who deliver experiences for young people in a consistent and safe way. By having a common platform we can also extract great insights from our information and have used Einstein (Tableau CRM) and standard Salesforce reporting to put the right information in the hands of our operational and senior leadership teams. We are also piloting the use of core Tableau to create an overarching balanced scorecard for the organization that will ensure we stay aligned to our core mission.
  • Managing the capture of the information we need to provide safe experiences for young people.
  • Managing the communications with young people and their parents to ensure we have the best possible customer journey.
  • Enables the organization to be data led.
  • An interface that is more intuitive for senior executives would help with adoption.
  • A simpler approach to licensing and billing of the product.
  • Easy access through the web.
  • Security.
  • Management of communication with our stakeholders.
  • Management information and insights.
  • Positive in terms of reputation and trust due to being able to demonstrate control and the safe handling of information with our funders.
  • Negative in terms of financial ROI but this is mostly down to the impact of COVID-19 and the inability to hit the growth targets we expected when using the product over the contract term.
  • Positive in terms of demonstrating the value of a true partnership between a non-profit and a commercial entity (salesforce.org) and seen as an exemplar of this.
As a cloud native organization with no previous Microsoft infrastructure, Salesforce was a more logical and effective option for us. The suite of products was also far more comprehensive and required less customization. We were able to adopt a "configure not code" approach to our development of systems to support our mission that lowered the cost of upgrades.

Do you think Salesforce Nonprofit Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Nonprofit Cloud's feature set?

Yes

Did Salesforce Nonprofit Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Nonprofit Cloud go as expected?

Yes

Would you buy Salesforce Nonprofit Cloud again?

Yes

Google Workspace (formerly G Suite), Smartsheet, Drupal
As per our example, the product is a great way of connecting a community of practitioners who have different infrastructures and use different technologies. I don't think it would be as impactful for smaller, less complex organizations.