Likelihood to Recommend Glance is an ideal tool where the customer base is not very technologically savvy. We support farmers, so this demographic is known for being behind on the technological advances of their industry. We are primarily a call center. Glance has helped our new agents be better equipped from day one, which results in their onboarding time being much quicker since they are able to see common issues first-hand
Read full review It is well suited for repeatable user journeys that require a high touch and service environment. Glia excels at providing tools that enable and create engagement, in a diverse form of options and methods. It is fully customizable and integration is better than simple. Glia is probably less suited for an organization that is looking for a self-service engagement tool, not manned by users.
Read full review Pros Being able to start a meeting right from your task bar with minimal clicks is key for great customer service. The ability to customize our support domain makes it an easy address to verbally give the customer. Read full review The ability to conduct a co-browse session quickly and easily has been a big hit for our customers and employee base. SaleMove is always looking for creative new ideas to help provide additional value to our customers. Read full review Cons We would like more reporting features and more granularity with what we see. We would like to schedule our own reports. We would like more control over the user templates. Read full review Lack of SMS integration. The development required for integration into custom CRMs. Roadmap features AI-powered initiatives, but it is a product that integrates with AI and not a new or advanced AI tool. Read full review Support Rating Easy to get hold of and always very helpful. Having a support team dedicated to one product and one that will support all of your users (not just the admins) made it easy to implement in a small business.
Read full review This is Glia's largest strength. The integration and initial configuration were done exclusively by Glia, freeing up our limited technology resources. Especially at the beginning of our relationship, the customer success team on a scheduled basis assisted in the review of our data and KPIs while offering strategies to improve services and achieve higher ROI. None of these services were offered for a premium and this demonstrates the commitment Glia has to launch successful partnerships.
Read full review Alternatives Considered Glance, while lacking some features of its competitors, is easy to use and standalone. Support for this application is dedicated to it and you can get near immediate support. This was key given the demographic of our staff.
Read full review The customer success team was superior, as was the possibility of pro-active engagements across all mediums and platforms. Pricing models in this space are comparable, however, the enhanced auxiliary features, as well as a stronger product road map for development, tipped the scales towards Glia. The product road map is always made available to customers, and most initiatives are deployed on time.
Read full review Return on Investment Glance has reduced the amount of time an agent spends on a single call by nearly 30%. This reduction in time has helped us attend to more customers and more quickly. The speed at which our agents picked up this tool speaks to the ease of use and integration of Glance. Overall, this has helped our team managers train their teams on the product more efficiently. Read full review We have seen NPS results increase since using SaleMove Read full review ScreenShots