Glance Networks Inc.

Glance Networks Inc.

Score 8.0 out of 10
Glance Networks Inc.

Overview

What is Glance Networks Inc.?

Glance is a conferencing platform focused on customer engagement through visualization and collaboration.
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Recent Reviews

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Pricing

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Lite

$19.00

Cloud
per month

Professional

$35.00

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Details

What is Glance Networks Inc.?

Glance enables mid-to-large enterprises to engage customers in their digital environments. Glance's branded, in-the-moment web, mobile, and in-app Guided Customer Experiences (Guided CX) aims to increase customer satisfaction, ensures brand loyalty, and drive innovative new revenue streams. Enterprises can use Glance’s Guided CX technology to help customer-first teams to see, show, and share anything online with a click of a button. With integrations into enterprise platforms such as Salesforce, Microsoft, Twilio, Genesys, and ServiceNow, Glance leverages existing workflows to enable in-the-moment human guidance, in order to delight customers and optimize business performance.

Glance Networks Inc. Competitors

Glance Networks Inc. Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

 (4)

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
September 09, 2021

Screenshare at a Glance

Score 8 out of 10
Vetted Review
Verified User
Glance is used by our customer support team as a solution to see-what-they-see. This tool has been invaluable! We are able to better diagnose and understand an issue. It is as if we were sitting next to them and troubleshooting live. Our customers love this option and have began to ask for it. We use Glance on iOS, Android, and desktop.
  • The speed at which our agents can connect to the customer is amazing.
  • The simplicity of integrating Glance with our CRM was great.
  • The ability to track agent usage in the CRM and Glance admin portal has been helpful with reporting and tool utilization.
  • We would like more reporting features and more granularity with what we see.
  • We would like to schedule our own reports.
  • We would like more control over the user templates.
Glance is an ideal tool where the customer base is not very technologically savvy. We support farmers, so this demographic is known for being behind on the technological advances of their industry.
We are primarily a call center. Glance has helped our new agents be better equipped from day one, which results in their onboarding time being much quicker since they are able to see common issues first-hand.
Performance & Compatibility of Online Events Software (3)
53.33333333333333%
5.3
High quality video
N/A
N/A
Low bandwidth requirements
70%
7.0
Mobile support
90%
9.0
Screen Sharing (1)
100%
10.0
Desktop sharing
100%
10.0
Online Meetings / Events
N/A
N/A
Online Events Collaboration
N/A
N/A
Online Events Security (3)
86.66666666666666%
8.7
User authentication
80%
8.0
Participant roles & permissions
90%
9.0
Confidential attendee list
90%
9.0
  • Glance has reduced the amount of time an agent spends on a single call by nearly 30%. This reduction in time has helped us attend to more customers and more quickly.
  • The speed at which our agents picked up this tool speaks to the ease of use and integration of Glance.
  • Overall, this has helped our team managers train their teams on the product more efficiently.
Score 8 out of 10
Vetted Review
Verified User
Glance is used by our sales team and our support team to connect with our customers. Sales uses Glance to demonstrate the customizable features of our product using our software. Support uses Glance as a troubleshooting tool for screen sharing and remote control. The lightweight client is easy to use and the ability to start a meeting right from your task bar is key to our teams.
  • Being able to start a meeting right from your task bar with minimal clicks is key for great customer service.
  • The ability to customize our support domain makes it an easy address to verbally give the customer.
  • It would be nice to have a calendar plug-in that provides meeting details to the client.
  • While meetings are easy to start, having the ability to loop in a 3rd party into the same meeting would be nice.
It is an easy solution to add on top of your existing stack and can be deployed relatively easily. Unlike Skype, Teams, or Hangouts, it is not dependent on other pieces of technology to work. It is a great standalone application. Support is very helpful when needed.

This application would not be a good fit if your organization is trying to consolidate your technology stack. It provides redundant features of software you may already own.
Performance & Compatibility of Online Events Software (4)
90%
9.0
High quality audio
90%
9.0
High quality video
90%
9.0
Low bandwidth requirements
90%
9.0
Mobile support
90%
9.0
Screen Sharing (1)
100%
10.0
Desktop sharing
100%
10.0
Online Meetings / Events (1)
100%
10.0
Record meetings / events
100%
10.0
Online Events Collaboration
N/A
N/A
Online Events Security (1)
70%
7.0
User authentication
70%
7.0
  • Our customers are very happy with the ease of the application.
  • Pricing can be a bit high. It helps to ask for a pricing review every once in a while.
Glance, while lacking some features of its competitors, is easy to use and standalone. Support for this application is dedicated to it and you can get near immediate support. This was key given the demographic of our staff.
Easy to get hold of and always very helpful. Having a support team dedicated to one product and one that will support all of your users (not just the admins) made it easy to implement in a small business.
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