Screenshare at a Glance
Glance is used by our customer support team as a solution to see-what-they-see. This tool has been invaluable! We are able to better …
Glance Networks Inc.
Glance Networks Inc.
Glance Networks Inc.
Starting at $19 per month
View PricingOverview
What is Glance Networks Inc.?
Glance is a conferencing platform focused on customer engagement through visualization and collaboration.
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Pricing
View all pricingLite
$19.00
Cloud
per month
Professional
$35.00
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Glance Networks Inc.?
Glance enables mid-to-large enterprises to engage customers in their digital environments. Glance's branded, in-the-moment web, mobile, and in-app Guided Customer Experiences (Guided CX) aims to increase customer satisfaction, ensures brand loyalty, and drive innovative new revenue streams. Enterprises can use Glance’s Guided CX technology to help customer-first teams to see, show, and share anything online with a click of a button. With integrations into enterprise platforms such as Salesforce, Microsoft, Twilio, Genesys, and ServiceNow, Glance leverages existing workflows to enable in-the-moment human guidance, in order to delight customers and optimize business performance.
Glance Networks Inc. Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Reviews and Ratings
(4)
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September 09, 2021
Screenshare at a Glance
Glance is used by our customer support team as a solution to see-what-they-see. This tool has been invaluable! We are able to better diagnose and understand an issue. It is as if we were sitting next to them and troubleshooting live. Our customers love this option and have began to ask for it. We use Glance on iOS, Android, and desktop.
- The speed at which our agents can connect to the customer is amazing.
- The simplicity of integrating Glance with our CRM was great.
- The ability to track agent usage in the CRM and Glance admin portal has been helpful with reporting and tool utilization.
- We would like more reporting features and more granularity with what we see.
- We would like to schedule our own reports.
- We would like more control over the user templates.
53.33333333333333%
5.3
100%
10.0
N/A
N/A
N/A
N/A
86.66666666666666%
8.7
- Glance has reduced the amount of time an agent spends on a single call by nearly 30%. This reduction in time has helped us attend to more customers and more quickly.
- The speed at which our agents picked up this tool speaks to the ease of use and integration of Glance.
- Overall, this has helped our team managers train their teams on the product more efficiently.
February 10, 2020
Glance at a glance: easy to implement and support
Glance is used by our sales team and our support team to connect with our customers. Sales uses Glance to demonstrate the customizable features of our product using our software. Support uses Glance as a troubleshooting tool for screen sharing and remote control. The lightweight client is easy to use and the ability to start a meeting right from your task bar is key to our teams.
- Being able to start a meeting right from your task bar with minimal clicks is key for great customer service.
- The ability to customize our support domain makes it an easy address to verbally give the customer.
- It would be nice to have a calendar plug-in that provides meeting details to the client.
- While meetings are easy to start, having the ability to loop in a 3rd party into the same meeting would be nice.
90%
9.0
100%
10.0
100%
10.0
N/A
N/A
70%
7.0
- Our customers are very happy with the ease of the application.
- Pricing can be a bit high. It helps to ask for a pricing review every once in a while.
- Microsoft Teams, Skype for Business (formerly Lync), Google Hangouts, GoToMeeting, GoToAssist SeeIt and Join.me
Glance, while lacking some features of its competitors, is easy to use and standalone. Support for this application is dedicated to it and you can get near immediate support. This was key given the demographic of our staff.