Glance at a glance: easy to implement and support
February 10, 2020

Glance at a glance: easy to implement and support

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Glance

Glance is used by our sales team and our support team to connect with our customers. Sales uses Glance to demonstrate the customizable features of our product using our software. Support uses Glance as a troubleshooting tool for screen sharing and remote control. The lightweight client is easy to use and the ability to start a meeting right from your task bar is key to our teams.

Pros

  • Being able to start a meeting right from your task bar with minimal clicks is key for great customer service.
  • The ability to customize our support domain makes it an easy address to verbally give the customer.

Cons

  • It would be nice to have a calendar plug-in that provides meeting details to the client.
  • While meetings are easy to start, having the ability to loop in a 3rd party into the same meeting would be nice.
  • Our customers are very happy with the ease of the application.
  • Pricing can be a bit high. It helps to ask for a pricing review every once in a while.
Glance, while lacking some features of its competitors, is easy to use and standalone. Support for this application is dedicated to it and you can get near immediate support. This was key given the demographic of our staff.
Easy to get hold of and always very helpful. Having a support team dedicated to one product and one that will support all of your users (not just the admins) made it easy to implement in a small business.

Do you think Glance delivers good value for the price?

Yes

Are you happy with Glance's feature set?

Yes

Did Glance live up to sales and marketing promises?

Yes

Did implementation of Glance go as expected?

Yes

Would you buy Glance again?

Yes

It is an easy solution to add on top of your existing stack and can be deployed relatively easily. Unlike Skype, Teams, or Hangouts, it is not dependent on other pieces of technology to work. It is a great standalone application. Support is very helpful when needed.

This application would not be a good fit if your organization is trying to consolidate your technology stack. It provides redundant features of software you may already own.

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