1. Home
  2. Customer Success Software
  3. Glance Reviews
  4. User Review of Glance
Screenshare at a Glance
September 09, 2021

Screenshare at a Glance

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Glance

Glance is used by our customer support team as a solution to see-what-they-see. This tool has been invaluable! We are able to better diagnose and understand an issue. It is as if we were sitting next to them and troubleshooting live. Our customers love this option and have began to ask for it. We use Glance on iOS, Android, and desktop.
  • The speed at which our agents can connect to the customer is amazing.
  • The simplicity of integrating Glance with our CRM was great.
  • The ability to track agent usage in the CRM and Glance admin portal has been helpful with reporting and tool utilization.
  • We would like more reporting features and more granularity with what we see.
  • We would like to schedule our own reports.
  • We would like more control over the user templates.
  • Glance has reduced the amount of time an agent spends on a single call by nearly 30%. This reduction in time has helped us attend to more customers and more quickly.
  • The speed at which our agents picked up this tool speaks to the ease of use and integration of Glance.
  • Overall, this has helped our team managers train their teams on the product more efficiently.

Do you think Glance delivers good value for the price?

Yes

Are you happy with Glance's feature set?

Yes

Did Glance live up to sales and marketing promises?

Yes

Did implementation of Glance go as expected?

Yes

Would you buy Glance again?

Yes

Glance is an ideal tool where the customer base is not very technologically savvy. We support farmers, so this demographic is known for being behind on the technological advances of their industry.
We are primarily a call center. Glance has helped our new agents be better equipped from day one, which results in their onboarding time being much quicker since they are able to see common issues first-hand.