TrustRadius

GLPI vs. Miradore Management Suite

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GLPI
Score 9.1 out of 10
Mid-Size Companies (51-1,000 employees)
GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
$23
per IT agent/per month
Miradore Management Suite
Score 8.0 out of 10
N/A
Miradore Management Suite is an IT asset management tool. It allows users to manage and optimize hardware and software assets, while automating routines like deployments, patches and configurations.
$800
per month 200 licenses (minimum)
Pricing
GLPIMiradore Management Suite
Editions & Modules
GLPI Network Cloud
$23
per IT agent/per month
Basic
$1,455
for <10 IT agents; <500 IT assets
Standard
$4,365
for <50 IT agents; < 5000 IT assets
Advanced
$14,550
for >51 IT agents; > 5001 IT assets
Miradore Management Suite
$4
per month per device (200 minimum)
Offerings
Pricing Offerings
GLPIMiradore Management Suite
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup Fee$1,200 per installationOptional
Additional DetailsPrices for on-premises support L.3 and editor´s guarantee depends on the number of IT agents and IT assets. The price for GLPI Network Cloud is unique price per IT agent/per month. IT assets are free of charge and unlimited on GLPI Network Cloud. End users are free of charge for both options.—
More Pricing Information
Features
GLPIMiradore Management Suite
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
GLPI
9.0
2 Ratings
9% above category average
Miradore Management Suite
-
Ratings
Organize and prioritize service tickets10.02 Ratings00 Ratings
Expert directory8.02 Ratings00 Ratings
Self-service tools9.12 Ratings00 Ratings
ITSM collaboration and documentation8.12 Ratings00 Ratings
ITSM reports and dashboards9.92 Ratings00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
GLPI
8.6
2 Ratings
4% above category average
Miradore Management Suite
-
Ratings
Configuration mangement9.01 Ratings00 Ratings
Asset management dashboard8.12 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
GLPI
9.4
2 Ratings
10% above category average
Miradore Management Suite
-
Ratings
Change requests repository9.01 Ratings00 Ratings
Service-level management9.92 Ratings00 Ratings
IT Asset Management
Comparison of IT Asset Management features of Product A and Product B
GLPI
-
Ratings
Miradore Management Suite
8.4
1 Ratings
9% above category average
Software and hardware inventory tracking00 Ratings9.01 Ratings
License management00 Ratings8.01 Ratings
Asset lifecycle monitoring00 Ratings8.01 Ratings
Contract management00 Ratings8.01 Ratings
Asset relationship management00 Ratings9.01 Ratings
Best Alternatives
GLPIMiradore Management Suite
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Atera
Atera
Score 8.7 out of 10
Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
KACE Systems Management Appliance
KACE Systems Management Appliance
Score 8.4 out of 10
Enterprises
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.1 out of 10
KACE Systems Management Appliance
KACE Systems Management Appliance
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GLPIMiradore Management Suite
Likelihood to Recommend
9.1
(2 ratings)
8.0
(1 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
GLPIMiradore Management Suite
Likelihood to Recommend
Teclib
GLPI is
well suited to an on prem environment, I work for a company that values open-source
software and European solutions.
I have no
experience with GLPI cloud hosted solution or their support as we have in house
devs that fix and improve our installation, their community in the support forum
is excellent if you have a question or want advice on an issue.
Verified User
Anonymous
Read full review
GoTo (formerly LogMeIn)
Miradore Management Suite is very useful for organizations with a dozens of mobiles devices, like smartphones and tablets. I think if you need to implement security policies this is a good software. But, I think if you are in a company with a small number of devices or you don't have strict security policies, maybe another software could be more appropriate.
Jaime Martínez | TrustRadius Reviewer
Jaime Martínez
Central America Technology & Infrastructure Manager
Read full review
Pros
Teclib
  • Tickering
  • Inventory
  • FAQ
Víctor Carrión Hontoria | TrustRadius Reviewer
Read full review
GoTo (formerly LogMeIn)
  • Devices enrollment
  • Automation of configuration
  • Android Devices management
  • Security features like device encryption, remote wipe, password enforcement
Jaime Martínez | TrustRadius Reviewer
Jaime Martínez
Central America Technology & Infrastructure Manager
Read full review
Cons
Teclib
  • Lack of auto update mechanism.
  • Admin interface is somewhat dated.
Verified User
Anonymous
Read full review
GoTo (formerly LogMeIn)
  • It's some complicated to ensure installation on android devices
  • The user interface is not so intuitive
  • Lack of integration to other systems, such as Active Directory
Jaime Martínez | TrustRadius Reviewer
Jaime Martínez
Central America Technology & Infrastructure Manager
Read full review
Usability
Teclib
We’ve used
GLPI for many years and the interface has gotten better with every major
release, the dashboard is easy to use and customizable.

With the
massive catalogue of plugins, you can change or add so many features and if you
have the right team, you can turn it into a completely unique piece of
software.

So, if the
default setup isn’t to your liking you can tweak it extensively.
Verified User
Anonymous
Read full review
GoTo (formerly LogMeIn)
No answers on this topic
Alternatives Considered
Teclib
We selected GLPI because it is free software, and because of the potential it expected to have. We do not consider other alternatives.
Víctor Carrión Hontoria | TrustRadius Reviewer
Read full review
GoTo (formerly LogMeIn)
Miradore Management Suite is a little more expensive than SOTI , but Miradore Management Suite supports more type of devices. Also, Miradore Management Suite has remote support and data loss prevention, SOTI does not have these features. We prefer the Miradore Management Suite's GUI against SOTI, and Miradore Management Suite offers a wide range of reporting in order to have enough information about devices usage and take decisions.
Jaime Martínez | TrustRadius Reviewer
Jaime Martínez
Central America Technology & Infrastructure Manager
Read full review
Return on Investment
Teclib
  • Quick resolution of incidents
  • User satisfaction measurement
Víctor Carrión Hontoria | TrustRadius Reviewer
Read full review
GoTo (formerly LogMeIn)
  • Improved security
  • Reduced IT costs, optimization of your IT staff
  • Reduced cost of software deployment
Jaime Martínez | TrustRadius Reviewer
Jaime Martínez
Central America Technology & Infrastructure Manager
Read full review
ScreenShots

GLPI Screenshots

Screenshot of Dashboards for Asset Management and HelpdeskScreenshot of Asset ManagementScreenshot of Asset management: item viewScreenshot of User managementScreenshot of Helpdesk: Kanban viewScreenshot of Helpdesk

Miradore Management Suite Screenshots

Screenshot of Hardware Asset ManagementScreenshot of Scheduled TasksScreenshot of Event MonitoringScreenshot of Service Now Integration