GLPI vs. Red Hat Ansible Automation Platform

GLPI is
well suited to an on prem environment, I work for a company that values open-source
software and European solutions.
I have no
experience with GLPI cloud hosted solution or their support as we have in house
devs that fix and improve our installation, their community in the support forum
is excellent if you have a question or want advice on an issue.

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I think it's the best defacto orchestrator for automation because it's so easy to integrate in other tools to it (dynatrace, cyberark, terraform, etc). It is a lot for a new or smaller team to use so I wouldn't recommend it to a new team using Ansible, in that case using Ansible navigator is a better start to understanding playbooks/inventories before diving into the complexity of Red Hat Ansible Automation Platform. EDA also takes a lot of connectivity between Red Hat Ansible Automation Platform and target systems to get working which can be difficult in very locked down envs unless you have approval from many other teams like networking and security.

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• Tickering
• Inventory
• FAQ

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• Standardize controls and visibility for automation.
• Provide RBAC and Vault for improved automation security and support.
• Job Scheduling is much more effective than Cron or other home-grown solutions.
• The Red Hat Ansible Automation Platform API is one of the best features as it makes automation accessible from any other platform.

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• Lack of auto update mechanism.
• Admin interface is somewhat dated.

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• Ansible is still not truly declarative like Terraform.
• Simple automation is fine, but creating complex, scalable automation scripts is very difficult to learn.
• For a higher number of nodes, Ansible consumes a lot of resources. It needs the paid version of AAP, which requires a cost.

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We are extremely happy with the use of AAP. It's better than expected, There is almost no limit when thinking of automation. The only problem is that the day to day is consuming a big part of our time. Patching and checking vulnerabilities are virtually killing us. But we can only improve with AAP.

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We’ve used
GLPI for many years and the interface has gotten better with every major
release, the dashboard is easy to use and customizable.

With the
massive catalogue of plugins, you can change or add so many features and if you
have the right team, you can turn it into a completely unique piece of
software.

So, if the
default setup isn’t to your liking you can tweak it extensively.

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Everything has room for improvement, but Ansible is the best tool out there for what it does and what it can do. There are plenty of features and capabilities that can be added, but it's just a matter of time before it happens.

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Great in almost every way compared to any other configuration management software. The only thing I wish for is python3 support. Other than that, YAML is much improved compared to the Ruby of Chef. The agentless nature is incredibly convenient for managing systems quickly, and if a member of your term has no terminal experience whatsoever they can still use the UI.

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There is a lot of good documentation that Ansible and Red Hat provide which should help get someone started with making Ansible useful. But once you get to more complicated scenarios, you will benefit from learning from others. I have not used Red Hat support for work with Ansible, but many of the online resources are helpful.

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I spoke on this topic today!

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We selected GLPI because it is free software, and because of the potential it expected to have. We do not consider other alternatives.

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AAP compares favorably with Terraform and Power Automate. I don't have much experience with Terraform, but I find AAP and Ansible easier to use as well as having more capabilities. Power Platform is also an excellent automation tool that is user friendly but I feel that Ansible has more compatibility with a variety of technologies.

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• Quick resolution of incidents
• User satisfaction measurement

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• First, it keeps our entire server infrastructure aligned with our standards and reduces the time and effort needed to maintain our systems.
• Automate routine IT tasks to save time, reduce errors, and ensure every server is configured and updated consistently.
• Tasks that used to take our teams weeks to complete manually now run automatically and reliably, with full visibility, making our infrastructure management more effective and our compliance tracking much easier.

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