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GoGuardian Admin vs. Symantec Intelligence Services

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    GoGuardian Admin

    Score7.2 out of 10
    N/AGoGuardian Admin is a web content filtering solution from education software company GoGuardian in Los Angeles, provide web filtering on-campus and off-campus filtering.N/A

    Symantec Intelligence Services

    Score8 out of 10
    N/ASymantec WebFilter / Intelligence Services (formerly Blue Coat WebFilter) is a web application protection and web content filtering solution, designed to allow users to control access to web content and block web threats with advanced threat defense and real-time global threat intelligence.N/A
    Pricing
    GoGuardian AdminSymantec Intelligence Services
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    GoGuardian AdminSymantec Intelligence Services
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    GoGuardian AdminSymantec Intelligence Services
    Considered Both Products
    GoGuardian
    No answer on this topic
    Broadcom
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    7 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    7 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    7 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    7 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    7 Answers
    No answers on this topic
    User Ratings
    GoGuardian AdminSymantec Intelligence Services
    Likelihood to Recommend
    7.0
    (8 ratings)
    8.0
    (2 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    -
    (0 ratings)
    5.0
    (1 ratings)
    Support Rating
    9.7
    (2 ratings)
    10.0
    (1 ratings)
    User Testimonials
    GoGuardian AdminSymantec Intelligence Services
    Likelihood to Recommend
    GoGuardian
    GoGuardian is excellent for any district with a 1:1 Chromebook program. Our program would not be nearly as successful without it. GoGuardian does work with other devices (Windows, iPads) but I believe some features do not work as well in those setups. We haven't tried using it for anything other than Chromebooks and I am not aware of anyone using it for iPad/Windows or Macs.
    Incentivized
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    Broadcom
    In a large environment, this is the perfect system. If you do not have constant changes, it easily becomes a system you drop in place and rarely have to think about. Our units have been rock solid and have never experienced any unexpected downtime, and upgrades are just a couple button clicks to deploy, or roll back. For small offices, with minimal traffic this may be using a sledgehammer to put in a push pin. It will work great, but the devices is likely over engineered for small offices (<50 people). That being said, price-wise it's still a great solution when compared to competing products and being from Symantec, you know it's going to be around and support for the long term.
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    Pros
    GoGuardian
    • The reporting Dashboard page gives you a great picture of what your users are doing on the internet.
    • The Theft recovery piece works very well and helps recover devices that are missing in action.
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    Broadcom
    • Almost real time protection from all ongoing threats with their DLA inspection
    • Great visibility into web filtering policies using the dashboards and reports
    • No patching or downloads needed, immediate protection is provided as clients are always cloud connected
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    Cons
    GoGuardian
    • With the new Minnesota state laws regarding student data privacy - it made it somewhat challenging for us to continue utilizing GoGuardian Admin. However, they provided some updates to their software to address these issues.
    • GoGuardian Admin recently put out an option to checkbox COPPA/CIPA compliance verifications for web filtering. It seems that this still needs some work, as several educational websites we utilize are coming up as "uncategorized" - and then are being falsely flagged and declining access.
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    Broadcom
    • The admin interface would be better off not using Java
    • Setting up SSL properly can be a bit challenging
    • Could really use a better source for training, like a library of how-to videos
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    Likelihood to Renew
    GoGuardian
    Does what we need it to do and more in a very cost-effective manner. Relatively easy to use and great customer support. They are quick and clear and will walk you through things in real time.
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    Broadcom
    No answers on this topic
    Usability
    GoGuardian
    No answers on this topic
    Broadcom
    I really like the system, it's easy to use and mostly intuitive. I would have gone 10/10, but the management interface uses Java, and that seems to always make things a bit harder to start. Once everything is loaded and running, it's great - but it does require me to maintain a compatible version of Java on the machine I use to access the system, I'd be much happier with some kind of HTML5 interface. I also deducted 1 point for the functionality of the refer filter - it works as expected, but if the site isn't coded with the correct refer header, like Microsoft's site - then some page elements get stripped and pages only render about 98% correctly. I know that's not in Symantec's list of responsibilities, but having a filter that doesn't fully understand CDNs is worth the 1 point ding.
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    Support Rating
    GoGuardian
    GoGuardian support is the best in the business. Within seconds of the business day I can chat with a human being about any issue.
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    Broadcom
    I've had exactly 1 problem in 8 years, I contacted support via the customer portal, less than an hour later I found myself in a screen share with a support tech who not only fixed my configuration error, but also took the time to ask about my usage and offered some great tips on changes. It was just one support incident, but I was impressed by the speed of response to a non-critical issue as well as the depth of product knowledge the support engineer had.
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    Alternatives Considered
    GoGuardian
    GoGuardian Admin has been leading the way in content filtering for both on and off site with an easy-to-use interface. At the time, it was one of the first to offer cloud-based off-site filtering for Chromebooks. They continue to grow and provide new features every year with great tutorials and updates.
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    Broadcom
    Symantec WebFilter / Intelligence Services solution was a simple 1U appliance that does everything we need, compared to the Forcepoint solution which required a virtual appliance, a database server, a log server, and a management server - the licensing costs alone make the Symantec WebFilter / Intelligence Services solution a clear winner. The Forcepoint solution is really good, it just requires such a big footprint without delivering much beyond what the Symantec WebFilter / Intelligence Services solution does with a single unit.
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    Return on Investment
    GoGuardian
    • GG Admin has made it easy to justify the use of Chromebooks in our district.
    • GG Admin has alerted us to times where students might be in a dangerous/unwanted situation.
    • GG Admin has helped us locate quite a few lost or stolen devices over the years.
    Incentivized
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    Broadcom
    • Boosts business productivity with having secured systems
    • Globally available threat protection adhering to our own security policies
    • User may sometime find it difficult to deal with - so there can be a feature to make it more user friendly in terms of user experience. That is a bit of negative we have seen.
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    ScreenShots