Likelihood to Recommend App Engine is such a good resource for our team both internally and externally. You have complete control over your app, how it runs, when it runs, and more while Google handles the back-end, scaling, orchestration, and so on. If you are serving a tool, system, or web page, it's perfect. If you are serving something back-end, like an automation or ETL workflow, you should be a little considerate or careful with how you are structuring that job. For instance, the Standard environment in Google App Engine will present you with a resource limit for your server calls. If your operations are known to take longer than, say, 10 minutes or so, you may be better off moving to the Flexible environment (which may be a little more expensive but certainly a little more powerful and a little less limited) or even moving that workflow to something like
Google Compute Engine or another managed service.
Read full review For growing technology-based companies, Zendesk Sunshine is the best ally to provide email and chat support. It supports various integrations and can provide exceptional service that is fully customizable for both the customer and the agents using Zendesk. It is not appropriate for small companies, and for companies with a very small customer base, it is a considerable expense after a customer base of at least 10,000 customers.
Read full review Pros Quick to develop, quick to deploy. You can be up and running on Google App Engine in no time. Flexible. We use Java for some services and Node.js for others. Great security features. We have been consistently impressed with the security and authentication features of Google App Engine. Read full review Customization and ability to create customer profiles Easy integration with other tools and rich history of customer actions. Provides a fully intuitive interface Very good ways to analyze Read full review Cons There is a slight learning curve to getting used to code on Google App Engine. Google Cloud Datastore is Google's NoSQL database in the cloud that your applications can use. NoSQL databases, by design, cannot give handle complex queries on the data. This means that sometimes you need to think carefully about your data structures - so that you can get the results you need in your code. Setting up billing is a little annoying. It does not seem to save billing information to your account so you can re-use the same information across different Cloud projects. Each project requires you to re-enter all your billing information (if required) Read full review There are some glitches when doing upgrades on information or data, sometimes It is difficult to find tickets once they are solved, we could have a tracking of the most recent or solved tickets during the day. The integration or merge with other tickets from the same client is not intuitive at all, there should be an alert that throws a match. Read full review Likelihood to Renew App Engine is a solid choice for deployments to Google Cloud Platform that do not want to move entirely to a Kubernetes-based container architecture using a different Google product. For rapid prototyping of new applications and fairly straightforward web application deployments, we'll continue to leverage the capabilities that App Engine affords us.
Read full review Usability Google App Engine is very intuitive. It has the common programming language most would use. Google is a dependable name and I have not had issues with their servers being down....ever. You can safely use their service and store your data on their servers without worrying about downtime or loss of data.
Read full review Because it is a tool that we use on a daily basis and has provided confidence for the massive use that is given to it, it has also been the expected product, allowing customization and optimizing processes, saving us a lot of money and time. Definitely, the ability to track customers and the way to automate all customer support processes becomes totally easy and intuitive.
Read full review Support Rating Good amount of documentation available for Google App Engine and in general there is large developer community around Google App Engine and other products it interacts with. Lastly, Google support is great in general. No issues so far with them.
Read full review Due to the implementation and the few issues that ha In summary, there are few times that we have had to use this functionality, but the help that Zendesk has provided has been of another level, complying with our standards and SLAs so as not to interfere in the operation or processes.ve arisen, it is a platform that provides a fast, intuitive and tailor-made service for each user.
Read full review Alternatives Considered We were on another much smaller cloud provider and decided to make the switch for several reasons - stability, breadth of services, and security. In reviewing options, GCP provided the best mixtures of meeting our needs while also balancing the overall cost of the service as compared to the other major players in Azure and AWS.
Read full review Return on Investment Effective employee adoption through ease of use. Effective integration to other java based frameworks. Time to market is very quick. Build, test, deploy and use. The GAE Whitelist for java is an important resource to know what works and what does not. So use it. It would also be nice for Google to expand on items that are allowed on GAE platform. Read full review Agility and improved response times Improved customer relationship/engagement Integration and tracking capabilities for customer growth phases. Read full review ScreenShots