Google App Maker (discontinued) vs. ServiceNow Now Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Google App Maker (discontinued)
Score 7.5 out of 10
N/A
Google AppMaker was a low-code development environment. App Maker is included with G Suite Business and Enterprise editions, as well as with G Suite for Education. It was discontinued in early 2021.N/A
ServiceNow Now Platform
Score 8.6 out of 10
N/A
The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.N/A
Pricing
Google App Maker (discontinued)ServiceNow Now Platform
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Google App Maker (discontinued)ServiceNow Now Platform
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Google App Maker (discontinued)ServiceNow Now Platform
Top Pros
Top Cons
Features
Google App Maker (discontinued)ServiceNow Now Platform
Low-Code Development
Comparison of Low-Code Development features of Product A and Product B
Google App Maker (discontinued)
9.3
1 Ratings
6% above category average
ServiceNow Now Platform
-
Ratings
Visual Modeling8.01 Ratings00 Ratings
Drag-and-drop Interfaces9.01 Ratings00 Ratings
Platform Security10.01 Ratings00 Ratings
Platform User Management9.01 Ratings00 Ratings
Reusability10.01 Ratings00 Ratings
Platform Scalability10.01 Ratings00 Ratings
Best Alternatives
Google App Maker (discontinued)ServiceNow Now Platform
Small Businesses
Zoho Creator
Zoho Creator
Score 9.1 out of 10
SmartSuite
SmartSuite
Score 9.2 out of 10
Medium-sized Companies
Quixy
Quixy
Score 9.6 out of 10
DocuWare
DocuWare
Score 9.0 out of 10
Enterprises
Bonita Platform
Bonita Platform
Score 9.1 out of 10
DocuWare
DocuWare
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Google App Maker (discontinued)ServiceNow Now Platform
Likelihood to Recommend
8.0
(1 ratings)
8.7
(24 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
-
(0 ratings)
8.8
(18 ratings)
Support Rating
6.0
(2 ratings)
8.7
(22 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
8.6
(8 ratings)
Professional Services
-
(0 ratings)
8.5
(4 ratings)
User Testimonials
Google App Maker (discontinued)ServiceNow Now Platform
Likelihood to Recommend
Google
App Maker is exceptionally strong when you need things to just get done, but your internal development team has a full queue. Or maybe you don't even have an internal development team! If you need a check-in system, an applicant tracking system, an office cleaning checklist with notifications and reports, etc. you can use App Maker to throw something together and make sure your team can use it. You can also collaborate on it, so teams can make this part of their process improvement goals.
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ServiceNow
Using it in the application support team is worth it as it is capable of carrying a lot of information. But using it for a Service Desk operation might not be of much use as it won't be used up to its full potential and will be costly as compared to other alternatives available in the market.
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Pros
Google
  • Minimal coding experience required. Javascript is a must-have, but the documentation is excellent, and once you're past the learning curve, it's great!
  • Great WYSIWYG editor. It's easy to see the layout and still have deep control over what you're putting together.
  • Excellent integrations with G Suite. There are methods built-in that allow you to easily authenticate and work with the G Suite APIs.
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ServiceNow
  • The best ITSM management just in 1 tool.
  • User friendly for no IT people when they must raise a IT issue.
  • It offer very good workflow during incident or request item.
Read full review
Cons
Google
  • Definitely not for beginners. App Maker certainly isn't usable by "everybody," but it's excellent for those who are willing to learn and get their hands dirty!
  • Experienced developers will have issues. The target user is someone who doesn't want to (or know how to) use something like App Engine or Kubernetes. People with more experience will certainly see limitations and find it difficult to use to the fullest extent.
  • Data sources can be iffy to manage. It used to be that App Maker would use a sheet or "Drive table" as a data source, but it now requires a GCP data source like CloudSQL.
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ServiceNow
  • Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platform
  • Tutorials on how to be the best at reporting in servicenow
  • Guided tour functionaltiy is a bit rigid and could use more workflow capabilities
  • Making it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion.
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Likelihood to Renew
Google
No answers on this topic
ServiceNow
Everybody in the company is happy to use ServiceNow. All people are happy to use a user-friendly web tool in order to open IT incidents. IT people can easily support people with a stable and solid tool.
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Usability
Google
No answers on this topic
ServiceNow
As a regular user of the ServiceNow platform, including the incident management, change management and enterprise application management modules, I find that I am able to competently use the platform with minimal training and assistance. User guides are available from the vendor if required. The customisable front-end that we use in the organisation as an ordering tool for internal IT services is very easy to use, and makes searching for the required IT service simple for business users.
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Support Rating
Google
App Maker is a very "do it yourself" platform. There is a huge amount of documentation and plenty of examples to begin learning, plus a vast community support through StackOverflow that can assist anywhere that you're stuck, but the great thing is that it's all up to you. If there are specific features that don't work, Google is always there to help troubleshoot.
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ServiceNow
They are Knowledgeable. They explain from the layman's perspective and are always quick and ready to help. They carry the patient in their conversation and provide a detailed understanding of our query. They also help to build knowledge. They are quick in rendering their help in Service Now forums. They understand their responsibility as the face of the company and are on top of things.
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Alternatives Considered
Google
App Maker is really kind of new in its own space. We haven't seen the level of functionality, nor the deep integrations, with anything else. It can replace a lot of products, and we've seen it in place in many applications across our organization, so it's been able to reduce our spend on products that offer specific functionality and still need to be customized.
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ServiceNow
ServiceNow is by far a better tool over Remedy. Its ability to integrate so seamlessly to so many tools allows for plenty of opportunity to streamline and improve processes. Servicenow has intuitive flows that allow you to quickly pivot if process change. Its adaptiveness is what makes it far better solution over Remedy
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Contract Terms and Pricing Model
Google
No answers on this topic
ServiceNow
Our base managed service MSA is very clear and focused on our use of ITSM (ITIL role license). Other parts of the platform use some sort of transaction count licensing. This type of pricing does not work for an implementation of our scale.
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Professional Services
Google
No answers on this topic
ServiceNow
Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.
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Return on Investment
Google
  • We have seen a reduction in time spent on manual processes by being able to automate functions in Google Sheets, take input with special functionality, and have App Maker do the work for us.
  • We have seen the internal development queue decrease, which allows us to focus on larger projects that couldn't be handled by App Maker.
  • We have seen ownership and process improvements increase in certain departments, as they are able to get to work themselves.
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ServiceNow
  • Ensuring good service support internally and externally has triggered opportunities to sustain good links with everyone and opened the door to more sales and successful business and ServiceNow has been key in all this, so the investment came back to us faster than expected.
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ScreenShots