Google Assistant vs. Luma

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Google Assistant
Score 8.0 out of 10
N/A
Users can build custom conversational experiences using Google Assistant’s voice and visual APIs. Take users on journeys through a product, using Assistant’s natural language understanding (NLU) capabilities and developer tools.N/A
Luma
Score 8.8 out of 10
N/A
Serviceaide headquartered in San Jose offers Luma, an AI virtual assistant designed for customer support.N/A
Pricing
Google AssistantLuma
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Google AssistantLuma
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Google AssistantLuma
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
Google AssistantLuma
Small Businesses
Intercom
Intercom
Score 8.7 out of 10
Intercom
Intercom
Score 8.7 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Google AssistantLuma
Likelihood to Recommend
8.0
(1 ratings)
8.5
(5 ratings)
User Testimonials
Google AssistantLuma
Likelihood to Recommend
Google
  1. For quick timing and scheduling calls - As I can just say, ok google, I want to have a call with {teammate's name} today, can you find a. time of 30mins for me sometime this week?
  2. Can you answer on the design pattern which Netflix uses for next video
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Serviceaide
I can fast chat, share files, share screens, present, and collaborate on any work through a streamlined interface. it is very easy to use and accessible worldwide for meetings despite long distances between users, You can use it to meet people virtually using video and audio, making it easy to connect with people across borders. It saves a lot of time and is effective for both discussion and work meetings.
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Pros
Google
  • To-do lists and task boards so I can work on it better, and can ask quickly on what I need to do.
  • Saves time and increases efficiency - I can ask and can answer relevant answers
  • Set-up meetings - quickly scheduling and checking for time which suits all people
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Serviceaide
  • It provides quick replies to the customer with chat it has AI which determines and replies to frequently asked questions.
  • Without stating the whole sentence it understands what the user is going to express it helps to get a better approach in terms of communication stability.
  • The best part is effective and satisfactory support given by he service owners.
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Cons
Google
  • It switches on without even calling sometimes, which makes me little insecure
  • Has few trouble with hindi accent, tough for me (indian)
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Serviceaide
  • more accessibility
  • mprovement in the Spanish language
  • a friendlier system
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Alternatives Considered
Google
I chose this because it was easier for me and can be accessed via mobile and laptop too because it enables cross device support because it helps in adding more depth to my life, and can help me save tons of time.
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Serviceaide
1. Cheaper 2. More user friendly for both the organisers and attendees 3. Better design
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Return on Investment
Google
  • positive because it saves my time and improves productivity
  • I can do quick research based on my thoughts and even asking it to write notes
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Serviceaide
  • It is a somewhat complex tool to use where the learning curve can be high, but in the long run, customer service agents feel that the work is lighter. They are able to attend and prioritize customer calls making all customers feel satisfied with our services.
  • The purchase of this software is an investment that is undoubtedly worthwhile because, in the medium and long term, the sales department will work better and will be much more productive.
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ScreenShots