Best Virtual Assistant which can ever assist
March 27, 2022

Best Virtual Assistant which can ever assist

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Luma

Luma is the best Virtual Assistant Tool. We can use it in any large or small scale industry in the marketing business and getting in touch with customers or clients is a very crucial part of maintaining relations with clients. Luma comes with big help its own virtual assistant feature helps to communicate with customers 24/7 the queries is been solved virtually with the help of AI in Luma.

Pros

  • It provides quick replies to the customer with chat it has AI which determines and replies to frequently asked questions.
  • Without stating the whole sentence it understands what the user is going to express it helps to get a better approach in terms of communication stability.
  • The best part is effective and satisfactory support given by he service owners.

Cons

  • The configuration of Luma in the user end is much more complex if a newbie tries to configure it will be difficult to handle it.
  • The steps must be properly documented while performing the change.
  • Sometimes it shows inconsistent lagging behaviour while handling the app.
  • Best Virtual support it gives with less human intervention.
  • The business productivity is increased because we can help our customers 24/7 with Luma.
  • Communication is done very fluently with none misconceptions.
  • Business requires marketing skills which Luma filled it and returns given is profitable.
  • It's worth allocating money after because it gives satisfaction to the service we use.
  • It maintains customers and vendor relations with its bandwidth in communication.

Do you think Luma delivers good value for the price?

Yes

Are you happy with Luma's feature set?

Yes

Did Luma live up to sales and marketing promises?

Yes

Did implementation of Luma go as expected?

Yes

Would you buy Luma again?

Yes

Canvas, MetaViewer, Adobe Animate (formerly Flash)
Sometimes we came across many customers who actually don't know their own expectations. Reading it via the human mind is very hard so Luma, with its AI feature, helps to give customers better ideas to know their expectations. Productivity is well scheduled, it alarms the user in its busy schedule also it has good pricing to deal with and the service they provide is worth spending time in it.

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