Google has launched a cloud based contact center software which uses artificial intelligence (AI) to improve the customer experience and provide real-time insights for agents. Announced in July 2018, this product adds three core AI functionalities to the contact center software tool belt with its Dialogflow feature: virtual agents, AI assistance for human agents, and contact center analytics. Google’s product streamlines inbound and outbound communications by…
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Lifesize CxEngage
Score 7.8 out of 10
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CxEngage is a cloud contact center solution designed to meet users' needs and
work in their environment. Unlike monolithic architectures and on-premises
solutions, CxEngage is a ‘born-in-the-cloud’ platform to deliver unified visibility
across voice, video, and digital channels. CxEngage is designed to just work
anywhere, and to be implemented in a few days or weeks.
$85
per month per user
Pricing
Google Cloud Contact Center AI
Lifesize CxEngage
Editions & Modules
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Offerings
Pricing Offerings
Google Cloud Contact Center AI
Lifesize CxEngage
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
Optional
Additional Details
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More Pricing Information
Features
Google Cloud Contact Center AI
Lifesize CxEngage
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Google Cloud Contact Center AI
8.4
13 Ratings
1% above category average
Lifesize CxEngage
6.9
2 Ratings
19% below category average
Agent dashboard
8.513 Ratings
7.31 Ratings
Validate callers
7.911 Ratings
00 Ratings
Outbound response
8.211 Ratings
7.31 Ratings
Call forwarding
8.611 Ratings
6.41 Ratings
Click-to-call (CTC)
8.911 Ratings
00 Ratings
Warm transfer
8.810 Ratings
00 Ratings
Predictive dialing
8.39 Ratings
00 Ratings
Interactive voice response
8.411 Ratings
7.31 Ratings
REST APIs
7.211 Ratings
6.41 Ratings
Call scripts
8.211 Ratings
00 Ratings
Call tracking
8.411 Ratings
7.72 Ratings
Multichannel integration
8.712 Ratings
6.42 Ratings
CRM software integration
8.711 Ratings
6.41 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B