Google Cloud Contact Center AI vs. Nectar Desk
Google Cloud Contact Center AI vs. Nectar Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Google Cloud Contact Center AI | N/A | Google has launched a cloud based contact center software which uses artificial intelligence (AI) to improve the customer experience and provide real-time insights for agents. Announced in July 2018, this product adds three core AI functionalities to the contact center software tool belt with its Dialogflow feature: virtual agents, AI assistance for human agents, and contact center analytics. Google’s product streamlines inbound and outbound communications by… | N/A | |
Nectar Desk | Small Businesses (1-50 employees) | Nectar Desk is call center software for a wide variety of industries. It includes a complete suite of call center software features such as call recording, IVRs and call transfers. Additionally, it integrates with many CRM platforms in order to ensure that agents can work efficiently between Nectar Desk and their CRM. It also has advanced agent analytics which allow users to analyze their agents’ performance and make staffing adjustments as necessary. | N/A |
Google Cloud Contact Center AI | Nectar Desk | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Google Cloud Contact Center AI | Nectar Desk | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
|
Google Cloud Contact Center AI | Nectar Desk | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
Google Cloud Contact Center AI | Nectar Desk | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Google Cloud Contact Center AI | Nectar Desk | |
---|---|---|
Likelihood to Recommend | 8.5 (13 ratings) | 8.0 (1 ratings) |
Likelihood to Renew | 9.0 (1 ratings) | - (0 ratings) |
Usability | 9.0 (1 ratings) | - (0 ratings) |
Google Cloud Contact Center AI | Nectar Desk | |
---|---|---|
Likelihood to Recommend | Google | NectarDesk Inc. |
Pros | Google | NectarDesk Inc. |
Cons | Google | NectarDesk Inc. |
Likelihood to Renew | Google | NectarDesk Inc. No answers on this topic |
Usability | Google | NectarDesk Inc. No answers on this topic |
Alternatives Considered | Google | NectarDesk Inc. No answers on this topic |
Return on Investment | Google | NectarDesk Inc. |
ScreenShots | Nectar Desk Screenshots |