Google Cloud Contact Center AI vs. NovelVox Agent Accelerator
Google Cloud Contact Center AI vs. NovelVox Agent Accelerator
Product | Rating | Most Used By | Product Summary | Starting Price |
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Google Cloud Contact Center AI | N/A | Google has launched a cloud based contact center software which uses artificial intelligence (AI) to improve the customer experience and provide real-time insights for agents. Announced in July 2018, this product adds three core AI functionalities to the contact center software tool belt with its Dialogflow feature: virtual agents, AI assistance for human agents, and contact center analytics. Google’s product streamlines inbound and outbound communications by… | N/A | |
NovelVox Agent Accelerator | N/A | To support the Customer Experience, NovelVox offers Agent Accelerator, a unified agent desktop that comes with out-of-the-box customization and optimization capabilities. The solution integrates with 75+ third-party applications to offer the agent a unified view of information. The integration with CRMs, Ticketing applications, core systems, and telephony systems such as Avaya, Genesys, Amazon Connect, and Cisco, enables agents to fetch data from multiple sources for driving contextual… | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Google Cloud Contact Center AI | NovelVox Agent Accelerator | |
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Top Pros | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Google Cloud Contact Center AI | NovelVox Agent Accelerator | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Google Cloud Contact Center AI | NovelVox Agent Accelerator | |
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Likelihood to Recommend | 8.5 (13 ratings) | - (0 ratings) |
Likelihood to Renew | 9.0 (1 ratings) | - (0 ratings) |
Usability | 9.0 (1 ratings) | - (0 ratings) |
Google Cloud Contact Center AI | NovelVox Agent Accelerator | |
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Likelihood to Recommend | Google | NovelVox No answers on this topic |
Pros | Google | NovelVox No answers on this topic |
Cons | Google | NovelVox No answers on this topic |
Likelihood to Renew | Google | NovelVox No answers on this topic |
Usability | Google | NovelVox No answers on this topic |
Alternatives Considered | Google | NovelVox No answers on this topic |
Return on Investment | Google | NovelVox No answers on this topic |
ScreenShots | NovelVox Agent Accelerator Screenshots |