TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Google Meet

    Score8.4 out of 10
    N/AGoogle Meet, formerly Hangouts Meet, replaces the former Google Hangouts as the company's G Suite integrated web conferencing tool, allowing users to join meetings directly from a Calendar event or email invite from a computer, phone, or conference room. G Suite's Enterprise edition also creates a dial-in phone number for each meeting, as an additional convenience.

    $6

    per month

    MUGA

    Score8.7 out of 10
    N/AMUGA is a web-based video conferencing system built to deliver a real-time communication and collaboration experience. In an era of rapid digitization, globalization of businesses, and geographically dispersed teams, the need for dynamic online meeting solutions has been on the rise. In response to the growing demand, the vendor states they have built MUGA as an all-inclusive virtual conferencing platform for seamless communication, effective collaboration, and better remote workforce…

    $5.35

    per user

    Pricing
    Google MeetMUGA
    Editions & Modules
    Google Workspace - Business Starter
    $6
    per month
    Google Workspace - Business Standard
    $12
    per month
    Google Workspace - Business Plus
    $18
    per month
    Monthly ( India )
    $5.35
    per user
    Yearly ( India )
    $57.82
    per user
    Offerings
    Pricing Offerings
    Google MeetMUGA
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup fee$5.35 per user
    Additional Details
    More Pricing Information
    Community Pulse
    Google MeetMUGA
    Considered Both Products
    Google
    No answer on this topic
    Kyyba Innovations
    No answer on this topic
    Key User Insights
    Would buy again
    97%
    Would buy again
    64 Answers
    No answers on this topic
    Delivers good value for the price
    98%
    Delivers good value for the price
    60 Answers
    No answers on this topic
    Happy with the feature set
    83%
    Happy with the feature set
    55 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    93%
    Lived up to sales and marketing promises
    41 Answers
    No answers on this topic
    Implementation went as expected
    98%
    Implementation went as expected
    55 Answers
    No answers on this topic
    Features
    Google MeetMUGA
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Google Meet and MUGA
    Feature
    Google Meet
    8.8
    60 Ratings
    11% above category average
    MUGA
    6.8
    1 Ratings
    15% below category average
    High quality audio8.760 Ratings8.01 Ratings
    High quality video8.460 Ratings8.01 Ratings
    Low bandwidth requirements8.943 Ratings7.01 Ratings
    Mobile support9.354 Ratings4.01 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Google Meet and MUGA
    Feature
    Google Meet
    8.9
    60 Ratings
    11% above category average
    MUGA
    6.5
    1 Ratings
    20% below category average
    Desktop sharing8.660 Ratings7.01 Ratings
    Whiteboards9.240 Ratings6.01 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Google Meet and MUGA
    Feature
    Google Meet
    8.5
    58 Ratings
    4% above category average
    MUGA
    7.3
    1 Ratings
    11% below category average
    Calendar integration9.557 Ratings7.01 Ratings
    Meeting initiation8.857 Ratings7.01 Ratings
    Integrates with social media6.325 Ratings00 Ratings
    Record meetings / events8.946 Ratings9.01 Ratings
    Slideshows8.847 Ratings6.01 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Google Meet and MUGA
    Feature
    Google Meet
    8.4
    57 Ratings
    4% above category average
    MUGA
    7.0
    1 Ratings
    14% below category average
    Live chat8.855 Ratings8.01 Ratings
    Audience polling8.037 Ratings00 Ratings
    Q&A8.439 Ratings6.01 Ratings
    Online Events Security
    Comparison of Online Events Security features of Google Meet and MUGA
    Feature
    Google Meet
    9.2
    50 Ratings
    13% above category average
    MUGA
    10.0
    1 Ratings
    21% above category average
    User authentication9.547 Ratings10.01 Ratings
    Participant roles & permissions9.145 Ratings10.01 Ratings
    Confidential attendee list8.936 Ratings10.01 Ratings
    Best Alternatives
    Google MeetMUGA
    Small Businesses
    ClickMeeting
    Score9.5 out of 10
    ClickMeeting
    Score9.5 out of 10
    Medium-sized Companies
    JioMeet
    Score9.8 out of 10
    JioMeet
    Score9.8 out of 10
    Enterprises
    Webex Meetings
    Score8.7 out of 10
    Webex Meetings
    Score8.7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Google MeetMUGA
    Likelihood to Recommend
    9.2
    (65 ratings)
    8.0
    (1 ratings)
    Likelihood to Renew
    7.0
    (6 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (24 ratings)
    8.0
    (1 ratings)
    Support Rating
    9.8
    (18 ratings)
    3.0
    (1 ratings)
    Contract Terms and Pricing Model
    8.6
    (2 ratings)
    -
    (0 ratings)
    Professional Services
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Google MeetMUGA
    Likelihood to Recommend
    Google
    Well suited for both our workplace and virtual meetings, especially when people are not in one place. It is also more appropriate with audio, visual, and captions. It is also more appropriate to send a recording to your drive for reference on parts that a host may not have captured.
    Read full review
    Kyyba Innovations
    It is great for international use. It has good features, and the security is above and beyond. The service level if I/we have a problem could be better as their customer service is not quick to respond, but other than the occasional glitch, it is the best platform we have experienced and much better than MS Teams. Ease of use - easy set up for new employees inside the co and out.
    Incentivized
    Read full review
    Pros
    Google
    • It allows multiple people to join in a meeting.
    • The admin can change the role and make anyone as admin of the current session.
    • Even if the meeting gets disconnected due to network in the admin's side error still it remains running on the user's side.
    • Multiple people can share screen together at the same time.
    • The admin can make the meeting open to all so that every time someone joins the admin does not have to allow them one by one. Once it's open, all can join without permission of the admin.
    Read full review
    Kyyba Innovations
    • Reliability
    • Good connection
    • Security
    • Ease of use - easy set up for new employees inside the co and out
    Incentivized
    Read full review
    Cons
    Google
    • One major one — I always say that we cannot send attachments during the meeting. Teams has that, so I believe Google should add that as well. Because you can have the conversation in the messages, but you can’t provide a file. So let’s say I have a technical conversation with someone, and I want to share a document, like an architecture diagram — I cannot send it. We have to use Gmail or Drive for that. It can be integrated for sure, so that’s an improvement that definitely can be done.
    Incentivized
    Read full review
    Kyyba Innovations
    • Connectivity at times there are speed + connection issues
    • Price - at times our invoice is different than expected and it is tough to reconcile
    • Service - difficult to get someone on the phone for customer service needs
    Incentivized
    Read full review
    Likelihood to Renew
    Google
    This app is still having a lot of redundant features as compared to other industry apps such as Zoom and Webex which offers much more on the functionality side along with the option to have greater user access control to the admin/host of the meetings. A sense of interaction is always found to be missing in Google meet which can be easily adopted in the Zoom
    Read full review
    Kyyba Innovations
    No answers on this topic
    Usability
    Google
    Google Meet is very easy and simple to use. I can schedule a meeting right on my calendar - it literally takes a few seconds. There is no additional app I have to open to schedule anything. Guests can click on the link easily to join any meetings. 10/10!
    Incentivized
    Read full review
    Kyyba Innovations
    Easy to use and very few complaints. But the usability on the front end was not easy as we had difficult setting up the contract and thus the first call. Timing was urgent and it took too long to get a rep to call us back and that put us in a bind and we had to use another web product
    Incentivized
    Read full review
    Support Rating
    Google
    Google does a great job of providing tech support for this product, as it does many others. Similarly, Google has FAQs that cover a large amount of issues faced by users. Problems have not persisted in our use of this product. Problems are resolved quickly and easily, with or without personal Google support.
    Incentivized
    Read full review
    Kyyba Innovations
    We have tried to reach out a few times and the cust service dept was inept. Slow to get to and when we did get through they were not bright folks. Thankfully we haven't had to call them often. But it is a security and long term concern that as we expand our need, will they be there for us? That is a remaining question. A
    Incentivized
    Read full review
    Alternatives Considered
    Google
    I use Microsoft Teams, but obviously Google Meet is much better than that because there are some challenges which I see as part of this. One of the main pros that I see here is that in Google Meet, whenever you have all those recordings as part of the Google Suite, you have those recordings stored in Google types. So that's the same Google product and everything stays in the same thing.
    Incentivized
    Read full review
    Kyyba Innovations
    No comparison. MUGA was the best solution and the best technology. It was an easy decision. The biggest challenge was getting a contract and securing ourselves as a customer to get the very first video set up and to get a call back on a few insurance/cyber security questions answered before we had our first official call.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Google
    I wasn't involved in the unit pricing factor. So far I used Google meet in the office where I got access to all these Google applications including the Google Meet feature. So I wasn't involved much in this pricing factor of Google Meet and also regarding the contact terms of the product.
    Read full review
    Kyyba Innovations
    No answers on this topic
    Professional Services
    Google
    This is very good in the professional services as I started using this first for the professional service only. While using this Google Meet itself gives a professional feel as the UI works in a professional way. The video background modification, multi-screen feature, and some other features help in professional service.
    Read full review
    Kyyba Innovations
    No answers on this topic
    Return on Investment
    Google
    • It's definitely the way that we engage with our customers and each other. So I think it's really good that it can help you bring remote people together and feel like you've met with them online. And then when you meet them in person you're like, this tracks, this definitely coincides with who I saw online. So it definitely is a really good platform to just bring people together, but remotely.
    Incentivized
    Read full review
    Kyyba Innovations
    • Great return. It has come in handy for our customers to use it also
    • Great for new employees
    • Good for last minute set-up calls with customers
    Incentivized
    Read full review
    ScreenShots

    MUGA Screenshots

    Screenshot of Login pageScreenshot of Home pageScreenshot of meeting pageScreenshot of Recording tab