Likelihood to Recommend The Google Search Appliance is well suited to most site search needs and it is possible to customize the front end seen by website visitors to produce a satisfactory basic interface with basic branding applied to it. However, in some situations it may be necessary to instead make API calls from a web page to retrieve search results and the format in which those results are returned might be a little more difficult to work with.
Read full review Overall, IBM Watson Discovery is an amazing technology that we use with our clients to address various business problems, but the biggest challenge has always been about ingesting, analyzing, enriching, and searching huge collections of documents and allowing our end users and SMEs to be able to search for what they need to reduce the time and efforts spent daily on a manual search through various collections of documents. We have successfully managed to reduce manual work by over 80%, and now our SMEs are being used for the skills they have to gather insights rather than do manual work.
Read full review Pros Homes in on key searches. Immediate response. Simple UI, very user-friendly. Read full review It is an excellently fast platform with documents and the answers to queries. With automation learning beneficial as it saves time. When searching for a document, everything stays located and easy to find. Acceptance of various documents. It has a quite comfortable Technical support, always available when required. Read full review Cons It's my understanding that Google is ending support for the appliance soon. This is obviously an important consideration. The administrator interface is far from easy to use. There is a significant learning curve for new users. Read full review I believe AI should be more flexible about providing data. However, it's understandable that you need to provide the details you need in a more specific and detailed way. The interface could use more tweaking. Being new to the program, it was kind of hard to navigate. Luckily, there was a customized feature of the dashboard that I could set up, and having something that you know where you are placed always feels familiar and comfortable. Read full review Usability Powerful insights with a little bit of a learning curve
Read full review Support Rating Neutral rating because I've never needed support.
Read full review Similar to all IBM Watson and Salesforce product solutions, the overall support would be a 10/10. Their provided FAQ's help with frequently experienced issues and if still unable to figure something out, their customer service representatives are always super responsive. With instant chat functions available, it is easy to ask a quick question rather than sitting on hold.
Read full review Alternatives Considered Google search has always been superior. No other search engine application can even come close.
Read full review Discovery differs from its competitors due to the better ease of implementation and the high level of natural language recognition, it is equal in integration resources such as API and workflow or process pipeline, but it loses in the price for a high volume of documents and/or research. If you own or plan to use other services from the IBM Watson family, there is no doubt that Watson discovery is your best option. Another important point is if you plan to use a cloud or on-premise service (local server or private cloud).
Read full review Return on Investment The GSA was not cheap. At all. There has also been a cost associated with our need to switch to another site search solution in the near future, due to Google ending support for the sppliance. That said, we have so much support content that we owed it to our customers to offer a comprehensive search tool to help them find the most relevant content - and of course Google are the masters of this. However, it's worth noting that the alogorithms used on the GSA are far older than those used on google.com. Read full review We find its Enterprise plan expensive for a country of LATAM. For US or Europe based businesses, looks great. A Big Data and massive queries based company would find the service expensive. Maybe a flat price plan would be helpful. Have you thought in making a cheaper plan where you take the learning from your customer's data to enrich your AI tool? Read full review ScreenShots