Greenshades vs. kredily

We used to have ADP for payroll, the gold standard. I guess to save a few bucks my company switched to Greenshades. From time to time my payroll stub does not show up on time. I asked my HR department about this and was told they are not fond of Greenshades. I call Greenshades to ask about the delay. They do not have any support contact information on the employee website I use to get my payroll information. I had to google them and found a support contact on their website. Not good. When I spoke to someone to ask about the pay stub delays, he hung up on me.

It covers almost the all the needs of HR. However, in my opinion, the customer support team does not care if you have any issues especially during payout timelines. We had issues with attendance sync for over 3 months, we waited patiently for 3 months for the team to fix the issues, although they attempted a few times, in my experience, they did not care later to respond to calls or emails. In my experience, they give out standardised ticket numbers through email and leave issues unattended just blatantly stating you will recieve a call back (which is never). In my experience, you will definitely get no response even if you have to sort the issue with the team heads. I had the worst experience with the entire team.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Requesting Time- Off, which can include PTO and sick time.
• Managing the hours that you have worked during each pay period.
• Seeing past pay information.
• Quick access to W-2.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Communication - New product rollouts
• Billing - Rarely gets this right the first time
• Timeliness on making year-end submissions available
• Troubleshooting - New product rollouts

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

In my previous place of employment, we used the Paycom system as our resource for managing hours and time. I do believe that the Paycom system had more privacy and safety aspects implemented with their software. However, Greenshades Software is a very user-friendly website that provides all of the resources that are necessary to do the job well!

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We selected kredily for the pricing and package but unfortunately when they do not meet expectations of basic customer care experiences then no software is worth the price paid

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Enables multiple team members to access payroll
• Eliminates the need for a GP server to run our payroll internally
• Assists greatly with filing our tax returns on-time and correctly.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info