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Filter 147 vetted Paycom reviews and ratings
Reviews (1-25 of 98)
July 02, 2020
Most modern Payroll and HR Software on the market
Paycom is our payroll provider, but we also use the app for much of our data transfer to and from employees. The use of the app actually helps communicate with each staff member directly. Communication is one of the most important issues their product addresses. The other ones are probably efficiency of operation and morale. Employees like to manage their own stuff.
- Modernizes human capital management.
- Excellent customer service.
- Improves business's bottom line.
The Paycom app is used across the origination and is very helpful for employees. Especially with electronic signatures on HR docs, saving employees time as they don't come in when it's not their shift. The time off request has made management much easier. Multiple languages is a nice feature for us as well.
- Customer service
- Innovation
- Technology
- Value/economical
May 02, 2020
Paycom Makes Human Resource Management Easy!
We use this platform to engage all aspects of our Human Resources Department from onboarding to Payroll to PTO to just basic communication from top-level to the team members on the field. Paycom helps us streamline all communication and makes it simple for our teams to be up to date with information while aligning all of us to one end goal.
- Sales Team is great.
- Support Team is great.
- Their ability to utilize the input that we provide and make it part of the platform has been a wonderful partnership.
- Sometimes the applications and reports are a little difficult to use.
February 29, 2020
Paycom delivers phenomenal customer service!
Our company uses Paycom for Time and Attendance, Ad Hoc Reporting, and to help with Benefits Administration. Both Operations and Human Resources use it. It helps us keep track of payroll for sites throughout the southwest region. This allows site managers, directors, and other operations leaders to upload payroll information before the deadline for HR to review and audit in time for submission.
- User-friendly layout
- Customer Service is very responsive
- The reporting feature allows for custom fields
- Information on reports is sometimes missing or erroneous
- Report generation is difficult to navigate
- Employees forget login information ALL THE TIME
At Parent Promise, a nonprofit service organization, we use Paycom's software across the entire organization for payroll services. The one task Paycom's services addresses is making labor allocation streamlined and much easier to accomplish. We have to allocate staff time across several revenue sources so that we invoice grantees and private funders according to the contracts issued. Labor Allocation allows us to this in a manner that saves me an incredible amount of time. We also use Paycom payroll, payroll tax deposits, and direct deposit. We recently started including expenses with payroll deposits which is saving us time an money.
- Customer Service. Paycom's software is easy to use and their customer service is fantastic. There is always a live person there ready to answer all my questions.
- Labor Allocation. We have to allocate staff time across several revenue sources to invoice accurately. We know with Paycom the numbers will be accurate and it saves an incredible amount of staff time.
- Bookkeeping. With Paycom's reporting process we are able to pull reports for our bookkeeper to help her perform her job for efficiently.
- Ability to add expenses with payroll deposits help save us time and money.
- We are very happy with Paycom's services.
We use Paycom for a variety of services, from Payroll to PTO, etc. Their platform is implemented across the company. It is user friendly for those that are not "technologically advanced."
- They provide quick responses to any questions or concerns. I believe this is specifically important because of the size of company. Some fear their problems may get "lost," when in fact Paycom does a great job not only replying, but also walking users through the issue together.
- I have no criticism at this time.
We use Paycom across our whole organization. Paycom enables us to improve our data integrity and analytics for the purpose of developing our business strategy.
- End user experience.
- Data control.
- Evolving the platform.
- Customer testing tools.
- Product release notes.
- Communication.
We use Paycom as our HR platform throughout our whole workforce for clocking in and out, requesting time off, performance reviews and tracking, benefits enrollment, and many more HR related actions.
- Simple structure to the system
- Ease of use
- Allows customization to match company branding
- The transition from Client access to Employee access within the system is not as easy as it could be.
- They could simplify the standard view, there are several tiles that are infrequently used that do not need to be as prominent on the homepage
- Some aspects are not easy to use and could be formatted a little differently to ease use.
March 03, 2020
Think twice...and then think again.
Paycom is used company wide as our HRIS. It addresses none of our business problems...in fact it has caused more.
February 27, 2020
Paycom really saved us time and delivered what was promised
We are using Paycom for our restaurant, payroll for the corporate stores and we are loving it so far. The system does offer great tools that help us to maximize our time. Not only that, Paycom helps us to have accurate information, as we have the candidates/employees changing their information instead of another person.
The system works pretty well, but as any system it is not perfect and does have some room for improvement that would create even more value.
The system works pretty well, but as any system it is not perfect and does have some room for improvement that would create even more value.
- Employees can fill out their own information.
- Candidates as well input their own information.
- Fixing wrong reports.
- Addressing tax requests.
Paycom is used across the entire company for benefits, PTO tracking, company information, reviews, etc. It is very user friendly and straightforward which makes the training process simple. Compared to our last vendor, Paycom is easier to use and you can find the information you need quicker. You are also able to view past reviews at a glance.
- Paycom makes it easy to locate W2's and paystubs.
- Paycom makes it simple to request time off and track PTO.
- With Paycom, you can work on reviews and it will save your information so you can work on it a little bit at a time.
- I wish there was a 'save login info' button so I didn't have to look up my password each time.
Paycom is used by my organization for all employee enrollment, benefits, payroll, vacation/PTO accruals, etc. Paycom is used across the majority of the organization. Paycom addresses problems such as benefits enrollment, new hire onboarding, payroll and direct deposit, and performance evaluations. Payom has assisted the organization with streamlining pretty much every aspect of payroll services.
- Accrual tracking
- Benefits enrollment
- Onboarding checklists
- New user login
- Password retrieval
- Username change
Paycom is used for employee tracking, scheduling, payroll and training across the organization as a whole. Paycom helps us operate more efficiently and communicate inter-departmentally on staffing in an organized and easy to use platform.
- New Hire process - this process has an easy flow for both the user and employee, with notifications to keep you up-to-date. Training and necessary documents are easy to upload and add to the process and can be tailored to fit the specifics of different positions.
- Scheduling - employees can easily make changes and communicate with management on availability, holidays, etc. The managers then save time by utilizing tools like automatic scheduling.
- Payroll - Schedules and hours are easy to add to timecards. Employees who use the clock in function can request changes that may need to be made and managers can just log in and approve changes and timecards from different points in the system.
- Information - company, tax, payroll and benefit information are all readily available and easily accessible for review and update.
- Interfacing with other required certification software. For instance, Red Cross for 1st Aid, SafeSport certification, etc. Accessing these databases so that employee accounts of persons who already have certifications are up to date and visible for all managers in an organization to view.
- Some aspects of the scheduling component (when not using automated scheduling) are redundant. It can be confusing to add and remove people from certain groups so they are available to a certain manager for scheduling.
March 04, 2020
Great investment in people and their pay console
Paycom is used both by my employees and contractors. I love it because it allows me to onboard both employees and contractors, manage multiple payrolls, and give compliance information to everyone using automation and scheduling. It shares information through feeds with my benefit providers, so I have one less administrative task to complete every time we hire or terminate. We have their core product, their time and attendance, their cobra, their document management, their governmental compliance. We do not have their learning nor their recruiting modules.
- Pre-boarding.
- Benefits administration and COBRA.
- Government document creation and sending.
- Learning integration to 3rd party sites.
- More EDI feeds into retirement services.
We use Paycom at Farmers Insurance (Scott Streller Agency) for Onboarding and Payroll. Without referring to instructions, a first-time user can onboard in a matter of minutes. If you have a question and need to speak to a Paycom representative, they are fast and knowledgeable. Payroll is always on time and paystubs are sent quickly.
- Ease of onboarding
- Payroll is simple
- Quick responses to questions
- I would like an online link to my personal payroll issues. Perhaps there is one and I am not aware.
Paycom is used as the benefits and payroll application for HR/Accounting and end users. This is for all FTEs across the org. It is the company's primary HCM tool.
- Ease of use for end users.
- Continuous improvement of application and UI/UX.
- Real time updates from company administrators to end users.
- Continue to refine mobile app.
- Allow for removal of unused links/modules within web site and mobile app.
May 07, 2020
Well-Equipped Customer Support!
We use Paycom for our entire organization. It allows employees to easily access all of our information without having to contact or visit the HR department.
- Customer service
- Organized platform
- User-friendly
- Login process
My review with Paycom is not a positive one. This system went live in December and it has been a nightmare since. Today none of our employees got paid because Paycom did not take the responsibility to process our payroll timely.
How can a payroll company act so irresponsible towards their clients? This is an HCM that no company should use.
How can a payroll company act so irresponsible towards their clients? This is an HCM that no company should use.
- Nothing.
- Communication.
- Training and Development of staff.
- Experienced payroll professionals.
- Knowledge of their product services.
April 24, 2020
Very pleased with our decision
We are using Paycom across our entire company. Our initial rollout was with payroll, but we have also brought expense management and the learning management modules online as well.
- Intuitive user interface (mobile & desktop).
- Ease of customization & integration with other products.
- Flexibility of the platform.
- As a manager, the ability to toggle between the ESS side and Client side without having to log into both systems would be nice.
We used it to manage our HR and compensation platform. As a user, it was very easy to add employees, verify w-2's, and I-9's and other requests for myself. As someone who had to manage it for other employees I liked how easy it was to input information and because we had a smaller support force this product made it easy for us to be able to incorporate all of our payroll easily. It's a great product.
- Easy to upload documents.
- Easy to view information and to run reports.
- Has a steep learning curve.
November 20, 2019
Look deeper for better or equivalent products for your buck
We used Paycom for timesheets, HRIS management, applicant tracking, recruiting and are currently considering its performance review system.
- Performance reviews - open dialogue performance reviews are the future of performance reviews. Check boxes do not work anymore for every employee.
- HRIS management and change tracking helps show and employees progression thru pay changes and promotion history.
- Reporting functions allowed you to design any type of report needed that is particular to each user's needs.
- Proactive fixes on payroll functionality. I felt like we were the guinea pig to find the flaws and report them to improve their product. Example in point would be combining the retirement contributions pay codes so nobody contributed too much to their plan beyond IRS guidelines. We had employees consistently go over at the end of each year and it never got fixed until we left using them this year.
- Consistent account representation. Too much turnover.
- The ability to delete or hide unused fields in reporting. If I no longer use the code, I should be able to hide it. If a code was made in error and never used, it should be deleted instead of finding another way of naming it while keeping the old error code.
November 16, 2019
Paycom Pays Off for Small Organizations
Paycom is the system of record for payroll and HR benefits. We use the Org Chart functionality, along with the Employee Directory (which shows employee photos and email addresses). We use the Documents feature to store our handbooks (e.g. University, staff, disability) and contracts for adjunct professors. And we use the Checklists primarily for the onboarding capabilities (e.g. to house all the forms that new employees need to submit when joining the organization). There's a Learning module as well, which has tutorials and quizzes on the Paycom functionalities.
- I appreciate that it's an online tool that I can access from home, work, etc.
- I like that I can log in and make updates whenever I'd like (e.g. to change the amount I contribute to my 401(k).
- Having the new employee forms in one place prevents emailing forms back and forth and email inboxes from getting clogged.
- The biggest area of opportunity is usability. It's not the most intuitive site in the sense that things sometimes aren't where you'd expect them to be. I recommend conducting a Usability study with people who use the system (both end user's and administrators).
- I wish it had a pay-check modeling function that let you run "what if" scenarios. For example, when I was considering changing the amount of my 401(k) contributions, I would have loved to be able to see exactly how that would impact the amount of my paycheck BEFORE I made the change.
November 13, 2019
Paycom is a Huge Time Saver
We switched from another HRIS/payroll provider over to Paycom a little over a year ago and I can honestly say that it has been one of the best decisions our HR department has made. I was the point-of-contact throughout the implementation process and their service model was certainly refreshing. I had been accustomed to long holds on 1-800 numbers and having a dedicated service rep at Paycom has been great for our team.
We use Paycom for electronic onboarding, online learning management system (LMS), benefit administration, and survey facilitation to name a few. Paycom truly has robust options that are integrated within their system that are easy to use.
We use Paycom for electronic onboarding, online learning management system (LMS), benefit administration, and survey facilitation to name a few. Paycom truly has robust options that are integrated within their system that are easy to use.
- The service we receive is great. We can call and get our representative on the phone within moments.
- The system itself has played an integral role in streamlining and digitizing many of our processes. Onboarding has moved away from the stone age with the help of Paycom, which has been a life saver for us since we have several locations across the United States.
- The built-in LMS has been great for us with administering organization-wide trainings.
- The idea of having the applicant tracking portion integrated within our HRIS was great in theory, but ultimately Paycom's ATS offering was subpar for the time that we used it. To their credit, however, they are proactive in hearing client feedback and upgrading their system regularly.
September 23, 2019
Paycom is much better than competitors
We use Paycom as our employee record management system, using it to process payroll and to collect employee documents during the onboarding process.
- Robust back end system and reporting.
- Easy to create and use checklists to make sure the correct paperwork and information are collected from employees.
- The software itself is not visually appealing or intuitive.
- Limitations with APIs and sharing information to and from Paycom.
February 21, 2019
Save me time...Save me money...Thanks Paycom!
Paycom has been my payroll administrator for the past 10 years. I have watched the company grow from a small very efficient software company to a large very efficient software company. The systems they provide are all very user friendly. We have not taken advantage of the Human resource side of the company yet but from what I have seen it is amazing as well. I am very impressed with the efficiency of this company.
- Customer service is an A+. I have NEVER called or emailed my account representative without an immediate response. If we have a question, the answers are only a quick call away.
- Before Paycom, our payroll process was tedious and frustrating. It was inconsistent and unfortunately we were constantly trying to correct mistakes that we or our employees had made. Since Paycom, our payroll is literally EASY. We can add employees easily, we can delete employees easily, and Paycom has NEVER made a mistake on our payroll.
- Training and communication is simple and effective. They rarely send emails, but when they do, we know to pay attention to the content. We have found many useful tips and ideas for our staff.
- Direct deposit and accounting reports are flawless. Our corporate accountant loves the reports Paycom provides us with at the end of the year.
- The training videos Paycom has put together for our company are unbelievable. I am most impressed with the professionalism of the employees and the content they can convey in many different ways.
- The growth of Paycom has been fun to watch. However, with growth there are always growing pains. Although they are very efficient and the new representatives seem to be well trained, it would be nice to have a more consistent account representative. This position seems to change often.
Paycom Scorecard Summary
Feature Scorecard Summary
About Paycom
Paycom is a core HR management software solution. It includes features such as talent acquisition and management, time tracking, and payroll management. It offers some automation capacities, particularly regarding payroll.
Paycom Technical Details
| Operating Systems: | Unspecified |
|---|---|
| Mobile Application: | No |