Paycom
Paycom
Overview
Recent Reviews
Awards
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Popular Features
View all 48 featuresUpdate personal information (245)
8.5
85%
View and generate pay and benefit information (245)
8.2
82%
Direct deposit files (237)
8.1
81%
Pay calculation (236)
7.6
76%
Reviewer Pros & Cons
View all pros & consVideo Reviews (4)
RecordPricing
View all pricingEntry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Features Scorecard
Human Resource Management
7.2
72%
Payroll Management
7.6
76%
Leave and Attendance Management
7.7
77%
Employee Self Service
8.0
80%
Asset Management
4.6
46%
HR Reporting
6.5
65%
Onboarding
7.0
70%
Performance and Goals
5.8
58%
Performance Management
7.3
73%
Succession Planning
6.7
67%
Recruiting / ATS
6.4
64%
Product Details
What is Paycom?
Paycom provides HR and employee-driven payroll
technology to enhance the entire employee life cycle. It is designed to support employee management from hire to retire in one system.
Through a self-service app, employees can request time off, clock in
and out, and do their own payroll, so they to be accountable for the
accuracy of their personal data. Beti automatically builds
and manages payroll through an employee-driven experience.
Paycom Features
Human Resource Management Features
- Supported: Employee demographic data
- Supported: Employment history
- Supported: Job profiles and administration
- Supported: Workflow for transfers, promotions, pay raises, etc.
- Supported: Benefits information
- Supported: Organizational charting
- Supported: Organization and location management
- Supported: Compliance data (COBRA, OSHA, etc.)
Payroll Management Features
- Supported: Pay calculation
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Reimbursement management
- Supported: Statutory form management
Leave and Attendance Management Features
- Supported: Approval workflow
- Supported: Email notifications
- Supported: Balance details
- Supported: Annual carry-forward and encashment
Employee Self Service Features
- Supported: Employee login
- Supported: View and generate pay and benefit information
- Supported: Update personal information
- Supported: Request time off
- Supported: View job history
- Supported: View company policy documentation
- Supported: Employee recognition
HR Reporting Features
- Supported: Report builder
- Supported: Pre-built reports
Integration with other HR capabilities Features
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
Performance Management Features
- Supported: Performance plans
- Supported: Performance improvement plans
- Supported: Review status tracking
- Supported: Review reminders
- Supported: Multiple review frequency
Onboarding Features
- Supported: New hire portal
- Supported: Manager tracking tools
Performance and Goals Features
- Supported: Individual goal setting
- Supported: Performance tracking
Recruiting / ATS Features
- Supported: Job Requisition Management
- Supported: Company Website Posting
- Supported: Publish to Social Media
- Supported: Job Search Site Posting
- Supported: Duplicate Candidate Prevention
- Supported: Applicant Tracking
- Supported: Notifications and Alerts
Paycom Screenshots
Paycom Videos
The Paycom Experience
The Old Way
Inefficiency at Work
Data Overload
Why Not at Work?
Paycom Competitors
Paycom Technical Details
Deployment Types | SaaS |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Comparisons
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Frequently Asked Questions
What is Paycom?
Paycom is a core HR management software solution. It includes features such as talent acquisition and management, time tracking, and payroll management. It offers some automation capacities, particularly regarding payroll.
What are Paycom's top competitors?
What is Paycom's best feature?
Reviewers rate Create succession plans/pools highest, with a score of 9.1.
Who uses Paycom?
The most common users of Paycom are from Mid-sized Companies (51-1,000 employees) and the Non-profit Organization Management industry.
Reviews and Ratings
 (423)
Reviews
(1-25 of 260)- Popular Filters
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June 27, 2022
User Friendly Application
We use Paycom for HR and payroll. It addresses a need of our organization to be able to handle HR issues without having to travel somewhere else, wasting time and resources. The single database solution with a concise interface makes it easy to complete all my payroll and HR tasks. I have found that I am much more productive in mundane HR tasks since switching to Paycom.
- Phone app that is easy to use.
- Intuitive graphic user interface.
- Single database solution with a single user interface.
I primarily use Paycom for Payroll, Time Management, and Reporting. I also consult with the HR department on everything else. The largest item for my personal role that Paycom is addressing is our complex pay structure. They were able to create a converter that facilitates the payment of the bulk of our employees, a job that was previously done in a massive spreadsheet by a handful of people over the course of multiple days. Now it only takes a few minutes.
- The reporting is malleable and just what I need most of the time.
- The Tax Profile Audit report is an underappreciated gem. It saves me hours of confirming tax information is set up correctly for our employees all over the country.
- The ability to import things is fantastic. We save countless hours of manual labor by importing information easily via spreadsheets.
- We do not currently use ATS through Paycom, partially because our recruiters enjoy the platform they use now better. I've used it when working at a previous job and it never felt particularly cohesive, even with constant updates.
- Position Management is often confusing. It's repetitive, large sections of it aren't applicable for certain industries, and the work done there is also often duplicated as a part of your Labor Allocations. It's also hard to know what things flow over to employee records and how.
- The Garnishments module could use a little work. It takes 3+ days for things to be updated sometimes, and the communication with garnishment specialists is often hard to find/manage. It feels a little messier than most of their products. For example, having to "submit an order" and upload something just to send the team a question is a little awkward. Does it work? Sure, but it's slow and looks/feels less professional.
- It would be pretty cool if Paycom got into the POS game. So many companies use a Point of sales system, and if the product was worth using, it would solve a lot of people's problems when deciding to do clock-ins with Paycom or their POS.
Paycom has allowed the company to grow quickly through M&A activities as well as through organic, ground-up growth strategies. It has all the functions we need to facilitate the full life cycle of employment. These include payroll, time & attendance, HRIS, applicant tracking, benefits enrollment, learning & development, expense management, performance management, ACA reporting, etc.
- Employee life-cycle transactions (HRIS functions)
- Benefits enrollment
- Time & attendance
- Payroll
- Applicant tracking
- Performance management
- Learning & development
- Analytical reporting - deep dive analytics
We used Paycom for our payroll and HRIS needs. It serves as a full-service provider for all of our HRIS needs. We had 2000 employees across 18 states so we needed a system that was seamless and easy for our employees to use. Paycom delivered! The implementation was incredible, the go-live was fantastic, and we had an overall 5-star experience. We used the system fully for reporting, benefits administration, surveys, exit interviews, status changes, etc. Employees and managers alike enjoyed using the system due to its ease and intuitiveness of it.
- Implementation
- Customer Service
- Reporting is the best!
- Constantly updating the products to make them best in class
- Quick, but accurate, implementation
- Allow customers to see the backend of benefits implementation so that they can confirm the setup is accurate
Paycom is very easy to use and its user interface is very simple compared to the other HR management software in the market. Paycom empowers your entire organization with an employee life cycle all in a single software from payroll to hire and retire everything you can manage from this software. You can update employee data and their daily performance. HR can do staffing and recruiting-related work easily and manage with Paycom.
- You can do expense and payroll management work with Paycom.
- HR related work like recruiting and staffing new employee.
- Update employee details and their daily performance report work.
- They can improve the direct deposit returns issue, Paycom doesn't always let us know when direct deposits are returned.
- Took a long time to implement and takes a bit of time to load.
- Sometimes we not get the same help support from the Paycom support team.
I was sold Paycom as a payroll service that would be up to date on California payroll laws. What I found out is that Paycom is payroll software, and it's up to you to learn how to use its incredibly complicated software and get it to work with California laws. We use the Timekeeping (glitchy), payroll, expenses, scheduling, HR, and talent acquisition functions. The expenses were sold as highly customizable, but the reports they use do not show any of the custom fields you created unless you run a custom report, so you lose the ability to sort the information in a meaningful way. I turn off the expense portion since it has never worked or imported into my QuickBooks correctly, and they removed all access to past reporting, so I've lost a year of expense backup.
- Sales
- Access to people who know how to use the software
- Honesty in the sales process
- Access to the tax department to fix issues
- Quick response to problems
- Following through with employee promises
May 19, 2022
Paycom keeps it simple
I use Paycom as an employee and I also manage 30 employees who use the system as well. The system is user-friendly. Easy to explain to new hires. My staff uses it to enter their PTO, print their pay stubs and W2, and sign documents electronically. As a manager, I can easily keep track of and approve time-off requests. I haven't had any major issues with the system. I look for a system that is easy to use for all levels of my employees. I don't want to have to take time out of my day to handle Payroll issues and with Paycom I don't have to.
- As a manager, the time off request calendar is helpful.
- Easy of pulling up paycheck stubs.
- Documents are electronic and easy to sign.
- I'd prefer days off instead of accrued hours.
May 16, 2022
Paycom Payroll and HR Solutions
I use Paycom to process our agency's payroll. I also use it for recruiting purposes. I run various reports from Paycom to perform reconciliations, including but not limited to benefit reconciliations and tax reconciliations. I use Paycom to provide staff with their year-end tax forms. All staff at our agency use Paycom to record their time and attendance.
- Reporting
- Benefits
- HR and Payroll integration
- Customer service
- Report formating
- Custom forms
May 14, 2022
Paycom is the full HRIS/Payroll package
I am the top Paycom administrator. Paycom handles all of our HRIS and Payroll functions. We currently use their entire platform.
- Excellent HRIS and Payroll Platform
- They have a great learning management system
- Their governance platform handles our WC program, COBRA compliance, and OSHA reporting
- Their ATS system is not intuitive enough to drag and drop information
- Their ATS interface needs to be more open to exporting information to recruiters such as Glassdoor
- It would be amazing if we could track temporary labor that are not W2 employees
May 13, 2022
Paycom - A System We Didn't Know We Needed!
We use Paycom to do many things, from hiring and onboarding to payroll to performance management and more. We switched from another provided to Paycom for the more usability of the platform for Employees as well as Management. They are also cost-effective.
- Ease of Use
- Payroll
- Customer Service
- Cost
- Performance Management
May 04, 2022
Buyers Beware!
We purchased the entire package: Payroll, HR, General Ledger, Talent Acquisition/Background Checks, EDI feeds that do not operate or disseminate accurate information, etc. We are currently only utilizing payroll, HR, and background checks as the rest of the products are hopelessly inefficient, we were promised the system could do things it cannot do, and very dissatisfied with the lack of resolution, communication, and an effective system. WE have had 5 account managers in two years! We never should have changed, went from mediocre to just bad overall. We do not recommend any of their products.
- Background checks
- COBRA Administration
- All areas, HR, Payroll, Talent Acquisition, Taxes (which you can never speak with), GL, stopped using this and the Expense Management is less than stellar in its functions.
April 25, 2022
Paycom - use it and love it
Paycom has been our payroll processor for at least the past 5 years or more. I have been using Paycom for the last 3 years and have been learning something new that makes it easier for us to use. The system has so many features that we were not aware of and we are now trying to find the time to learn. As I learn more, I don't want to change.
- Reviews our payroll for mistakes.
- Won't allow us to submit until errors are fixed
- Has many features that would make it easier to use.
- PTO - easier sign on for supervisors to add.
- Salary increases, be able to have more than one report
- Work Org Chart - have a button for it
April 23, 2022
Paycom makes life easier!
I love using Paycom! It has amazing reporting features and is overall a solid platform. Their Beti program makes payroll super easy and quick. It cut our payroll time in half. The applicant tracking is super user-friendly and Paycom is also really user-friendly for our employees. I have used competitors in the past and prefer Paycom for so many reasons. They also have super friendly customer service which I love!
- Reporting
- Payroll
- Ability to go paperless
- No ability for 360 feed with other software which means more manual work
- Sometime it can seem a bit dated
April 18, 2022
Paycom just makes sense...
Paycom is our system of record for human resources and payroll since 2016. But, over the last year, we have expanded how we've used Paycom for learning, COVID tracking, benefits administration, and applicant tracking with great results in efficiency and integrated processes. By consolidating these processes into the Paycom system, we have reduced errors, costs and improved our delivery of information.
- Reporting ease - both prepopulated and custom
- Solid account support for building out capabilities
- Continued learning opportunities for users
- International capabilities - only can be used domestically now
- 360 integration with 401k vendors - limited to 180 now
April 18, 2022
Paycom - The Future
We use it as our Payroll & human resource dashboard. All payroll and benefits are ran through the Paycom system. The product helps us stay organized, stay in compliance with state and federal regulations, better and accurate check processing, and it keep everything we need about employees in one place.
- Payroll
- Keep all information in one place
- Easy access for our employees
- The packages and bundles we wish they weren't all separate or additional cost
- Navigation when making a change to take you back to the previous page you were on instead of the main menu
- Reporting features
April 13, 2022
One Stop Shop
We use Paycom as our primary HCM for all things HR and finance.
- There's nothing they haven't thought of, it does everything.
- The YouTube videos are short and to the point and engaging.
- The user manuals are very detailed.
- I would love to see Positions eliminated in favor of Position Seats. This just seems to be like a duplication of work.
- Maybe this already exists, but I could benefit from a process map of some sort that lets you know if you change A it will affect B, and so on and so forth.
- It would be nice if system users were automatically deactivated upon termination since that info can be linked in their user profile.
April 07, 2022
Paycom is a breath of fresh air
We use Paycom for performance reviews, tracking pay rate changes and amounts, time and attendance, disciplinary actions, i9s, covid tracking, EEOC-1 reporting, and much more. Paycom has made things easy with reports as it helps us gather all of the information that we need
- Payroll - We use semi-monthly payroll and the system recognizes when people work overtime when the week crosses between 2 pay periods.
- Time and Attendance Changes - Very easy for employees to submit correction requests in Paycom
- Reporting - I can easily create reports based on what is needed.
- Clue - The covid tracker is amazing and helps us a lot with being able to track and report on our covid trends.
- Reporting - Some reports will not allow us to include everything we need in one report. Meaning we may need to run 2 different reports in order to get the information we absolutely need.
March 25, 2022
Administer with Ease
I use Paycom for my own personal use. I also work with Paycom as a Third Party Administrator for billing and administration through Payroll deduction and file feeds. The product addresses ease of administration for the employee and employer. Easy and user-friendly both for the employee and employer. I like the format easy to access
- Make Changes Easily for employee and employer
- Easy to do business with from and administrator
- Good support
- Its pretty standardized, programming customization.
We use Paycom as our HRIS, payroll system, applicant tracking, recruiting, hiring, personnel files, learning management system, and communication system with employees.
- Enables electronic personnel files
- Automates discipline
- Administers clock in procedures
- Paycom does not provide customers with any access to upper management so issues can not be escalated when needed.
- Paycom's first response to all of our requests is 'no.'
- We have requested fixes to issues four years ago that still aren't resolved. For example, the system only knows Central Time so if you are located in another time zone all of your transactions are stamped in Central Time.
- Paycom is a better option for small companies with small payrolls. ACH is not an option for large payrolls and they will not change this for large, investment-grade organizations.
- There is no way to run a headcount report with an 'as of' date.
- The front line team to assist customers changes a lot and often is hard to reach.
- Paycom will not permit automated background checks unless you use their background check solution.
- Paycom normally will not integrate with other providers of systems that companies use.
March 18, 2022
Paycom Review
We use Paycom for all of our HR needs from payroll, benefits administration, applicant tracking, onboarding, offboarding, data management, etc. There's a large scope of use for the platform and because it encompasses so much there are a lot of modules that we would like to continue to implement in the future.
- Applicant Tracking
- Onboarding
- Notifications
- Better implementation
- Customer service is hit or miss
- Hard to navigate some of the customizations
- Expected customizations are not in the system
March 16, 2022
Paycom - the system I measure all others up against!
I used Paycom at a previous employer for 2 years. I was Project Manager when we went through the implementation. We were extremely pleased with the implementation process and the product. After 30+ years of HR experience, and having gone through system conversions 6 times, in addition to having worked with 8 HRIS/PR products, Paycom was by far the one I ended up comparing everything else too. When we found ourselves in the unexpected situation of having to find a new provider at my new job - Paycom was definitely the first vendor we contacted. In the end, Paycom was our product of choice, and we began implementation in Nov. 2021. Even in the 5 years since my prior implementation - things have improved and the process was definitely the easiest implementation I have ever been through. The team was tremendously knowledgeable, they did the majority of the building work, and they made the entire process feel so seamless. We love that it is an all-inclusive system - this eliminates so much error, makes our jobs significantly easier, and places a lot of the ownership of data onto the employees themselves - they know their data best!
- PAF - Personnel Action Forms, makes changes easier, faster, electronic, and through routing and approval, are life and driven by the effective date
- Online benefit enrollment - the easiest process I have ever seen
- BETI - the new functionality that allows employees to review and approve their paychecks prior to posting payroll - catches errors before payroll is finalized, and helps employees have a better understanding in acknowledging the accuracy of their pay.
- On-line Self On-boarding. Saves our team time and improves accuracy!
- Applicant tracking - from posting the job to the offer and hire - keeps track of candidates through the entire process - all in one system!
- Payroll has never been so easy! BETI has cut down my processing time by more than half!
- Excellent App! Our employees and managers LOVE it! They can approve things with ease right from their phones.
- Ability to customize (add fields) to some of the canned reports
- The minor issue of setting up payroll processing schedules - if you have different deductions based on the payroll within the month - some additional ability to set it up and forget it... it does require some additional monitoring
- The manual check process is easy - but it would be helpful if the printed check included the routing numbers and account numbers coded at the bottom - we have had to do some editing to print the checks to match our check stock - apparently that is not a current option for them.
March 01, 2022
Paycom Fails
Paycom was implemented within our organization in 2020. We utilize the time and attendance, payroll, reporting, training, benefits administration, talent management, and talent acquisition functions of the system. Time and attendance, payroll, and reporting are the most user-friendly functions. The remaining offerings are cumbersome to manage, with the least user-friendly being talent acquisition and the documents within onboarding. My department´s struggles within these platforms have made for a poor candidate experience and have forced the company to utilize external options like Docusign to manage the onboarding. Outside of the software itself, Paycom fails in all aspects of customer service. The sales team informed me that we would have a dedicated specialist. While we do have an assigned specialist (we are on our second because the other was transferred), we rarely are able to contact them on phone (this was the same for the first assigned specialist). It has gotten so bad that we have a tally of how many times we can contact her on the phone (it has become a joke with a sour punchline). When our specialist is not available we are sent to another team member for assistance. The issue with this is they provide solutions, my team executes them, something goes wrong and when we finally do get feedback from our assigned specialist we are told that the instruction given to us was incorrect. This has happened a minimum of seven times within our time with Paycom. There is also a lack of urgency for Paycom issues dealing with our executive staff. We have been working on benefit integration for over a year. Our carriers have requested that Paycom assign another representative due to a lack of response. Paycom is likely a great option for companies with less than 200 employees. We will be exploring other options and terminating our contract.
- Time and Attendance
- Employee Self Service
- Customer Service
- Talent Acquisition
- Security Administration
- Tax Compliance and Timeliness
- Onboarding Experience
- Benefit Administration
- Scheduling
February 18, 2022
Using the Paycom app gives me direct access to important payroll information in a user friendly and informative app
I use the Paycom app as an employee and it allows me to keep up with time-off requests, payroll, tax documents, and more. There are additional links to help me better understand how the app works as well as important documents regarding my place of employment. This is a super useful and user-friendly app.
- Keep up with time off requests
- Easy to access paycheck information
- Paycom responds to and addresses any issues within our organization
- Easy access to important payroll documents
- I cannot think of anything at this time
February 09, 2022
Paycom - Providing All You Can Objectively Manage - All in one easy to use platform!
I am the HR Generalist for a company of 300+ that utilizes Paycom on a daily basis for all our HR and Payroll needs. We use almost all of the available modules, including HR, Time Management, and Talent Acquisition. Each of the interfaces of the modules with the others, allowing for a seamless HR and Payroll system. The struggle of remote onboarding for new employees is easily solved with this system by allowing companies to have all the pre-hire documentation completed prior to the first day of employment!
- On-Boarding of Employees
- Benefits Administration
- Payroll
- HR Document storage
- More user ability to customize screens for ease of use
February 09, 2022
Paycom - feature set good but tweaks need for ease of use.
I do not see any problems with my profile and services. I see some complications/hassles with the client-side login provided. Batch approval of time off requests does not work many times. Batch approval of goals was not possible and when we approve a goal, it navigates back to the main list and we have to search for the next goal to approve and it is a time-consuming process. A single page to update goals for performance and development using drop-down menus and comment sections can be of much help.
- Time Management.
- Information & Documents.
- Checklists, Performance management.
- Company Information.
- Bulk approval of time off requests.
- Bulk approval of performance goals using a drop-down and comment section.
- Bulk approval of development goals.