Guidewire ClaimCenter vs. Xactimate

ClaimCenter is well suited for any size insurance company, as it is easy to use, is intuitive in navigating through the screens, and helps keep adjusters and managers on top of respective claims inventories via the ability to create and assign "activities".

Incentivized

As we are mainly a roofing company, this program is very well suited to our needs working with insurance companies. More than anything else, we use it for supplementing for roofing code items after a full roof replacement has been performed. It is not so well suited for small repairs we quote for siding or even roof repairs

Incentivized

• Creates an efficient workflow
• Intuitive interface simplifies training and mitigates some mistakes

Incentivized

• Database of actionable items & pricing.
• Scope of work creation.
• Communication between other platforms.

Incentivized

• Challenging and complex integration with other systems
• Anticipating more support from core implementation for a seamless end-to-end flow

• I am not aware of anything that needs improvement.

Incentivized

Most interactions with support have been very helpful and led to the resolution of the issues. They were more than willing to help resolve issues and were knowledgeable. Also, the time to get an actual representative was much lower than many other vendors. Getting to additional tiers of support was a hassle at times, but once there the issues got resolved.

Incentivized

Whenever I have contacted them for support, they have always solved my problems.

Incentivized

We have been very happy users of ClaimCenter (currently on version 9) for over 15 years and have not had any reason to review other competitor claims management platforms.

Incentivized

We have not used any other software other than Xactimate at this time. We feel it is the most widely used software product by insurance companies and they also continue to try and improve their software regularly. Most recently, I have found out they are working towards integration of (I may be using the wrong terms for this...) photographic/scanning measurements just auto populating into the sketch window. Even the auto population of line items with other software integration would almost eliminate the need to take physical measurements in the future and drastically reduce the time it takes to generate a claim report.

Incentivized

• ROI is still under assessment

• Clear communication with all stakeholders.
• High pricing for smaller scaled operations - ROI can be long.
• Training team members is an investment.

Incentivized