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Happy Returns vs. Linker Cloud

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Happy Returns

    Score10 out of 10
    N/AHappy Returns offers what the vendor describes as the industry’s only comprehensive solution to initiate, accept, and process returns. This returns software is designed to enable forward-thinking retailers to reduce refunds and increase exchanges over 36%—2X above the industry average. This also raises customer lifetime value by giving shoppers an easy, frictionless experience, no matter how they choose to return: by mail, in-store, or in-person at over 700 Return Bars nationwide. No…N/A

    Linker

    Score9 out of 10
    N/AThe Linker Cloud Fulfillment Platform, from Linkercloud headquartered in Warsaw, Poland, enables users to control all e-commerce logistics operations and processes with their Order Management System (OMS). Linker's services focus on cross-border ecommerce. They aim to enable their customers to reach customers in new countries through their network of managed warehouses.N/A
    Pricing
    Happy ReturnsLinker
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Happy ReturnsLinker
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    User Ratings
    Happy ReturnsLinker
    Likelihood to Recommend
    10.0
    (1 ratings)
    9.0
    (2 ratings)
    User Testimonials
    Happy ReturnsLinker
    Likelihood to Recommend
    Happy Returns
    Happy Returns are best suited for retail stores and ecom where customers need to return or exchange goods. Happy Returns have a number of options and levels of return services they can offer. Having return bar partners like FedEx opens up many local return drop-off locations making it much more convenient for the customer as well as having the option to mail the good back by easily printing a pre-paid return label.
    Incentivized
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    Linker Cloud
    In the furniture industry, there are often situations that require a less conventional approach - and, for example, shipping a piece of furniture in two parcels, but... on the same tracking number. Linker Cloud's employees are true business partners and are able to fulfill such custom requests.
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    Pros
    Happy Returns
    • Makes the return process easy for customers
    • It's easy for our customer service team to manager
    • Has a seamless Shopify integration
    Incentivized
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    Linker Cloud
    • Stock count generation
    • Tracking inventory movements live
    • Recording product returns from customers
    Incentivized
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    Cons
    Happy Returns
    • Currently there is no API to GET or POST data
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    Linker Cloud
    • The overall layout could be more user friendly
    • Generating stock count spreadsheets for the past dates would be useful
    • Processing of large amounts of data is sometime slow
    Incentivized
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    Alternatives Considered
    Happy Returns
    We migrated from Narvar to Happy Returns for a number of reasons. Happy Returns had a better Shopify integration and the process for customers to return via the website was much easier for customers. The Happy Returns admin UI is simple, modern, and easy to navigate. Happy Returns offers features like return bars, exchanges, and site credit that allowed us to give our customers options in how they return in an easy way without any development cost. Our experience with Narvar was the opposite.
    Incentivized
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    Linker Cloud
    W2S (Way2Send) was a pain in the back for us as we could not perform most basic operations ourselves. Almost each task had to be performed by system admins. In contrary, Linker Cloud Fulfillment Platform enables easily performing basic operations by ourselves which takes down the friction in our cooperation with the fulfillment center.
    Incentivized
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    Return on Investment
    Happy Returns
    • We have seen an increase in customer retention
    • Customer service spends less time servicing return issues
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    Linker Cloud
    • Increased satisfaction of our team working with the inventory management
    • Keeping records of returns from customers in order
    • Good communication with fulfillment center as Linker serves as our single source of truth
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    ScreenShots

    Happy Returns Screenshots

    Screenshot of Make returns beautiful for your business, shoppers, and the planet with returns software and reverse logistics.Screenshot of Reduce costs and retain revenue with returns software and reverse logistics