Happy Returns vs. Shippo

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Happy Returns
Score 10.0 out of 10
N/A
Happy Returns offers what the vendor describes as the industry’s only comprehensive solution to initiate, accept, and process returns. This returns software is designed to enable forward-thinking retailers to reduce refunds and increase exchanges over 36%—2X above the industry average. This also raises customer lifetime value by giving shoppers an easy, frictionless experience, no matter how they choose to return: by mail, in-store, or in-person at over 700 Return Bars nationwide. No…N/A
Shippo
Score 9.1 out of 10
N/A
Shippo in San Francisco invites users to save on rates for USPS, UPS®, DHL Express, and more with their multi-carrier shipping software for e-commerce businesses.
$10
per month
Pricing
Happy ReturnsShippo
Editions & Modules
No answers on this topic
Professional
$10
per month
Premier
Custom
Offerings
Pricing Offerings
Happy ReturnsShippo
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
Happy ReturnsShippo
Top Pros

No answers on this topic

Top Cons

No answers on this topic

User Ratings
Happy ReturnsShippo
Likelihood to Recommend
10.0
(1 ratings)
9.7
(3 ratings)
User Testimonials
Happy ReturnsShippo
Likelihood to Recommend
Happy Returns
Happy Returns are best suited for retail stores and ecom where customers need to return or exchange goods. Happy Returns have a number of options and levels of return services they can offer. Having return bar partners like FedEx opens up many local return drop-off locations making it much more convenient for the customer as well as having the option to mail the good back by easily printing a pre-paid return label.
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Shippo
Shippo is great when you are just getting started because you don't know what you need, and Shippo does! Shippo is also great for growing companies. As we grew from 10 orders per day to several hundreds, the experience with Shippo was seamless.
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Pros
Happy Returns
  • Makes the return process easy for customers
  • It's easy for our customer service team to manager
  • Has a seamless Shopify integration
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Shippo
  • Integrate with e-commerce site(s)
  • Offers competitive rates
  • Configuration is easy
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Cons
Happy Returns
  • Currently there is no API to GET or POST data
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Shippo
  • Their mobile UI is pretty difficult to use
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Alternatives Considered
Happy Returns
We migrated from Narvar to Happy Returns for a number of reasons. Happy Returns had a better Shopify integration and the process for customers to return via the website was much easier for customers. The Happy Returns admin UI is simple, modern, and easy to navigate. Happy Returns offers features like return bars, exchanges, and site credit that allowed us to give our customers options in how they return in an easy way without any development cost. Our experience with Narvar was the opposite.
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Shippo
We used Shipeasy for a short time, but we were much smaller, so we can't make a good comparison.
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Return on Investment
Happy Returns
  • We have seen an increase in customer retention
  • Customer service spends less time servicing return issues
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Shippo
  • N/A
  • N/A
  • N/A
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