Happy Returns vs. Shippo

Happy Returns are best suited for retail stores and ecom where customers need to return or exchange goods. Happy Returns have a number of options and levels of return services they can offer. Having return bar partners like FedEx opens up many local return drop-off locations making it much more convenient for the customer as well as having the option to mail the good back by easily printing a pre-paid return label.

Shippo is great when you are just getting started because you don't know what you need, and Shippo does! Shippo is also great for growing companies. As we grew from 10 orders per day to several hundreds, the experience with Shippo was seamless.

• Makes the return process easy for customers
• It's easy for our customer service team to manager
• Has a seamless Shopify integration

• Integrate with e-commerce site(s)
• Offers competitive rates
• Configuration is easy

• Currently there is no API to GET or POST data

• Their mobile UI is pretty difficult to use

We migrated from Narvar to Happy Returns for a number of reasons. Happy Returns had a better Shopify integration and the process for customers to return via the website was much easier for customers. The Happy Returns admin UI is simple, modern, and easy to navigate. Happy Returns offers features like return bars, exchanges, and site credit that allowed us to give our customers options in how they return in an easy way without any development cost. Our experience with Narvar was the opposite.

We used Shipeasy for a short time, but we were much smaller, so we can't make a good comparison.

• We have seen an increase in customer retention
• Customer service spends less time servicing return issues

• N/A
• N/A
• N/A