HCL Notes vs. Thomson Reuters HighQ

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HCL Notes
Score 6.4 out of 10
N/A
Notes from HCL (formerly from IBM, acquired by HCL in late 2018) is a collaboration platform based on the Lotus platform.N/A
HighQ
Score 7.6 out of 10
N/A
HighQ Collaborate, now from Thomson Reuters (acquired 2019) is a cloud-based enterprise collaboration platform, featuring secure file sharing but also means for sharing documents with users outside the enterprise, as well as a user-interface optimized for mobile devices and intuitive interface, with real-time communication.N/A
Pricing
HCL NotesThomson Reuters HighQ
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
HCL NotesHighQ
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
HCL NotesThomson Reuters HighQ
Top Pros
Top Cons
Features
HCL NotesThomson Reuters HighQ
Project Management
Comparison of Project Management features of Product A and Product B
HCL Notes
6.9
10 Ratings
13% below category average
Thomson Reuters HighQ
8.2
2 Ratings
4% above category average
Task Management7.09 Ratings8.01 Ratings
Gantt Charts6.03 Ratings00 Ratings
Scheduling8.09 Ratings8.01 Ratings
Workflow Automation5.06 Ratings9.01 Ratings
Mobile Access8.010 Ratings9.32 Ratings
Search6.09 Ratings9.62 Ratings
Visual planning tools8.03 Ratings5.01 Ratings
Communication
Comparison of Communication features of Product A and Product B
HCL Notes
9.2
10 Ratings
13% above category average
Thomson Reuters HighQ
8.6
2 Ratings
7% above category average
Chat6.010 Ratings9.01 Ratings
Notifications9.010 Ratings9.02 Ratings
Discussions9.57 Ratings9.01 Ratings
Surveys9.14 Ratings6.01 Ratings
Internal knowledgebase10.06 Ratings10.01 Ratings
Integrates with GoToMeeting10.03 Ratings00 Ratings
Integrates with Gmail and Google Hangouts10.02 Ratings00 Ratings
Integrates with Outlook10.05 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
HCL Notes
7.6
9 Ratings
6% below category average
Thomson Reuters HighQ
9.4
2 Ratings
15% above category average
Versioning9.04 Ratings10.01 Ratings
Video files6.05 Ratings9.01 Ratings
Audio files6.05 Ratings9.01 Ratings
Document collaboration8.08 Ratings9.22 Ratings
Access control6.08 Ratings9.22 Ratings
Advanced security features8.08 Ratings10.02 Ratings
Integrates with Google Drive10.02 Ratings00 Ratings
Device sync8.05 Ratings00 Ratings
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HCL NotesThomson Reuters HighQ
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Enterprises
HCL Connections
HCL Connections
Score 9.0 out of 10
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Score 9.0 out of 10
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User Ratings
HCL NotesThomson Reuters HighQ
Likelihood to Recommend
7.0
(16 ratings)
9.2
(2 ratings)
Likelihood to Renew
1.7
(5 ratings)
-
(0 ratings)
Usability
10.0
(1 ratings)
-
(0 ratings)
Availability
10.0
(1 ratings)
-
(0 ratings)
Performance
10.0
(1 ratings)
-
(0 ratings)
Support Rating
9.0
(2 ratings)
10.0
(1 ratings)
Online Training
10.0
(1 ratings)
-
(0 ratings)
Implementation Rating
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
HCL NotesThomson Reuters HighQ
Likelihood to Recommend
HCL Technologies
I often work with teams from other country and regions, hence HCL Notes is a very useful platform for internal company management operations. It standardized organisational work standards in most of the offices worldwide. HCL Notes also enables chat with other team around the world that I find very helpful when initiating conversation or just want to have a quick update rather than sending emails and waiting for replies. However, HCL Notes is not very efficient in web browsing and user still need to use other internet service providers.
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Thomson Reuters
HighQ Collaborate is well suited to situations where a law firm maintains numerous documents for a client and the client needs access to them on a regular basis. For example, we may store the client's minute book (which is relatively common for a large corporate law firm to do), but the client may need access to documents in that minute book on a regular basis. Likewise, we have an internal system at the firm for hosting digital versions of closing books, however, many clients would not have a similar system because they would only receive closing books irregularly. USBs get lost and the client might not want to put the closing book on the main server where anyone can access it. By putting the closing book on the extranet site, the individuals in the client's organization who should be able to access the closing book can do so.
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Pros
HCL Technologies
  • It has a really strong and robust database that's extremely scalable and holds up well to thousands of users and many different environments.
  • It has a really good enterprise-grade framework for development custom database applications
  • All of the custom database applications along with the email all have a nice uniform look and feel so their easy-to-use.
  • I really like how it's developed and supported on every client OS (Windows, OSX, Linux)! The competitors definitely do NOT offer this (M$).
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Thomson Reuters
  • Document sharing. This product makes it easy to upload, review and organize documents related to a particular project or matter.
  • Permissions. Collaborate allows very granular permissions to be assigned for shared documents and administrative activities such as workflows.
  • Reliability. The product is cloud-based and rarely, if ever, unavailable.
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Cons
HCL Technologies
  • Notes' backwards compatibility sometimes gets in the way. Menus are cluttered with extraneous, outdated options and features that modern users will never use, and Preferences are often difficult to navigate for those coming from Gmail or Outlook. We have greatly simplified this via Policies, but users still find it daunting to go through all the options that are available.
  • The IBM Notes client for Windows & Mac is essentially the Eclipse Java development platform...so it is HUGE. Performance initially was very slow but IBM has done a good job of speeding things up. As IBM moves more toward cloud-delivered applications, this will not be as much of a problem.
  • Notes and Domino can be complex to manage for administrators who are more accustomed to ActiveDirectory, Group Policy, etc. Editing a notes.ini file to add a feature, or working with XML files by hand to create a SmartUpgrade kit can be daunting to those coming from more modern administrative roles.
  • Some users claim to "hate" Notes mail. While I have heard this less and less over the past 10 years, we have had 3rd party software offer plugins to Outlook and it's rare to see any for Notes.
  • The client update process should be automated more. I would like to see the Notes client update quietly and quickly more like an Adobe software update. If an update fails it should automatically try again without prompting the user over and over.
  • Notes multiple language spell checking is a downloaded add-on Java-based resource that has to be deployed in a convoluted way that is difficult for users to grasp. Therefore any foreign language spell check updates must be done individually per Notes client by IT, which is unfortunate. I would prefer to see that be a "live download" update option for users to get directly from IBM (don't make me download it and put it on my network).
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Thomson Reuters
  • It is just not that exciting. We host documents on there for clients but the extranet sites have ultimately turned out to not be a product that our clients are clamoring for or that we are regularly pushing.
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Likelihood to Renew
HCL Technologies
I've been in IT business and as a Programmer/Developer for 20+ years with too many programming languages experiences/back ground (C/C++/Visual Basic/Basic Program/Unix/COBOL/Java). Also with 18+ years with Lotus Notes/IBM Domino, I am still and always think Lotus Notes is the best RAD platform available!. When the time where resource is very limited and the expectation is very high and the turn around is too short, IBM Domino/Notes is the platform to use and it's the only choice available.
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Thomson Reuters
No answers on this topic
Usability
HCL Technologies
Easy to use for the user, most of the apps we developed, there is not much need for user training. Most of the times, we just do a demo to the users group and they can pick up from there.
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Thomson Reuters
No answers on this topic
Support Rating
HCL Technologies
I've been using the production for a very long time and very happy with it. Also, all the online resources and forums for notes is very friendly and easy/quick for getting help. I found out that compared to Microsoft or Oracle or any other platforms, IBM Notes online forum is the best I have seen.
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Thomson Reuters
The interface is easy to use and overall the software seems pretty robust (I haven't had any crashes yet), so I haven't had to use the support very often. Likewise, I don't think I've ever had a client e-mail me with questions or issues - the software is pretty idiot-proof.
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Implementation Rating
HCL Technologies
Implementation is easy and smooth if the requirement is well gathered/documented. Notes is a RAD platform, all projects in Notes is simple in the implementation step.
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Thomson Reuters
No answers on this topic
Alternatives Considered
HCL Technologies
Outlook has been considered for years as a replacement platform. Pricing and support staff made it prohibitive. Our long-time use of Microsoft Office productivity suite naturally led us to consider the adoption of Office365. A recent investigation told us that Azure Cloud services propel an O365 solution to the forefront. Early adopters in international divisions have paved the way for Azure and O365.
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Thomson Reuters
I feel that HighQ does not really have any real competition in this space because it simply accomplishes its goals far better than the competition at lower cost, while requiring less training and administration.
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Return on Investment
HCL Technologies
  • Over the years, we have lost countless hours of productivity from the thousands of crashes we have experienced.
  • One benefit of IBM Notes is that it is very simple to train a new user on. Many people prefer and are familiar with Google tools, but those that use IBM Notes have very little trouble acclimating themselves.
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Thomson Reuters
  • Permits fairly simple administration by a single person for hundreds of Extranets
  • One shop stopping for reliable, secure document sharing and signing with external parties
  • Simple enough to use that internal and external users do not need training to take advantage of the product.
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ScreenShots