Item: Thomson Reuters HighQ
Rating: 9
Author: Verified User

Overall Satisfaction with HighQ Collaborate

Use Cases and Deployment Scope

We use HighQ Collaborate to create custom extranet sites for sharing documents with clients. We use this software to address three main problems:

Long-term document sharing with select users of the client’s organization. For one-off transfers of large files, we use a different solution.
Sharing documents in a way which satisfies our requirements for the security of the client’s file.
Creating a custom experience for clients. For example, we are able to put the client’s logo on their extranet page.

Pros and Cons

Pros

Clean interface.
Designed to comply with the rigorous security and confidentiality requirements for client documents that are required by large corporate law firms.
Relatively easy to use.
The ability to replace documents with updated versions.

Cons

It is just not that exciting. We host documents on there for clients but the extranet sites have ultimately turned out to not be a product that our clients are clamoring for or that we are regularly pushing.

Return on Investment

Positive ROI for both us and the clients from reducing the number of one-off requests for access to documents.
Negative ROI because it is not software that has taken off in our organization.

There are a large number of file sharing solutions out there. We do not use services like Dropbox and Box because they do not meet our document security requirements. Some clients use Sharepoint to host documents and share them with external organizations. I find the interface clunky and overall harder to use.

For one-off requests, we use have a "Secure File Transfer" service (it seems to be a whitebox solution that we slap our logo on, so I'm not sure which software it actually is). That works well for one-off requests but does not have many of the key features that HighQ Collaborate does for long term document sharing.

Support Rating

The interface is easy to use and overall the software seems pretty robust (I haven't had any crashes yet), so I haven't had to use the support very often. Likewise, I don't think I've ever had a client e-mail me with questions or issues - the software is pretty idiot-proof.

Key Insights

Do you think Thomson Reuters HighQ delivers good value for the price?

Yes

Are you happy with Thomson Reuters HighQ's feature set?

Yes

Did Thomson Reuters HighQ live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Thomson Reuters HighQ go as expected?

I wasn't involved with the implementation phase

Would you buy Thomson Reuters HighQ again?

Yes

Likelihood to Recommend

HighQ Collaborate is well suited to situations where a law firm maintains numerous documents for a client and the client needs access to them on a regular basis.

For example, we may store the client's minute book (which is relatively common for a large corporate law firm to do), but the client may need access to documents in that minute book on a regular basis.
Likewise, we have an internal system at the firm for hosting digital versions of closing books, however, many clients would not have a similar system because they would only receive closing books irregularly. USBs get lost and the client might not want to put the closing book on the main server where anyone can access it. By putting the closing book on the extranet site, the individuals in the client's organization who should be able to access the closing book can do so.

HighQ Feature Ratings

Comments

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A good solution, even if it's not flashy