TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Hearsay, now part of Yext

    Score8.9 out of 10
    N/AAfter the August 2024 acquisition, Hearsay Systems joined Yext, combining Yext's digital presence management with Hearsay's compliant customer engagement tools.N/A

    Koncert

    Score8.3 out of 10
    N/AKoncert is a B2B Sales Engagement platform with over 12 years focusing on B2B sales dialer technology innovation. Koncert’s power dialer platforms leverage AI to enable more conversations and pipeline. The sales activity of manually dialing each prospect is enhanced with automation to connect agents with live prospects and scale up conversations with prospects. Koncert sales dialers helps to enable more meetings, build pipelines and insights for coaching and training sales teams. Koncert…N/A
    Pricing
    Hearsay, now part of YextKoncert
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Hearsay, now part of YextKoncert
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Hearsay, now part of YextKoncert
    Preview Dialer
    Comparison of Preview Dialer features of Hearsay, now part of Yext and Koncert
    Feature
    Hearsay, now part of Yext
    -
    Ratings
    Koncert
    8.4
    4 Ratings
    14% above category average
    Contact preview00 Ratings8.14 Ratings
    Dialer-CRM integration00 Ratings8.44 Ratings
    Call notes & tags00 Ratings8.54 Ratings
    Automatic call logging00 Ratings8.54 Ratings
    Core Dialer
    Comparison of Core Dialer features of Hearsay, now part of Yext and Koncert
    Feature
    Hearsay, now part of Yext
    -
    Ratings
    Koncert
    8.7
    4 Ratings
    12% above category average
    Outbound dialing00 Ratings9.04 Ratings
    Custom caller ID00 Ratings9.34 Ratings
    Click-to-call00 Ratings9.44 Ratings
    Recorded voicemail drop00 Ratings8.33 Ratings
    Dialer contact import00 Ratings8.43 Ratings
    Campaign & list management00 Ratings8.02 Ratings
    Call Follow-up and Quality Assurance
    Comparison of Call Follow-up and Quality Assurance features of Hearsay, now part of Yext and Koncert
    Feature
    Hearsay, now part of Yext
    -
    Ratings
    Koncert
    8.5
    3 Ratings
    10% above category average
    Follow-up calls00 Ratings8.43 Ratings
    Dialer reporting & analytics00 Ratings7.02 Ratings
    Dialer compliance00 Ratings10.02 Ratings
    Best Alternatives
    Hearsay, now part of YextKoncert
    Small Businesses
    Simplify360
    Score7.8 out of 10
    Dialpad Sell
    Score8.7 out of 10
    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    Nooks
    Score9.2 out of 10
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    Dialpad Sell
    Score8.7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Hearsay, now part of YextKoncert
    Likelihood to Recommend
    9.0
    (1 ratings)
    8.2
    (4 ratings)
    Usability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Hearsay, now part of YextKoncert
    Likelihood to Recommend
    Yext
    Apart from a few limitations, Hearsay Social is an excellent tool for managing your social media posts in one place. Its user-friendly interface allows you to analyze, track, schedule, and automate social media posts. This is a must in today's age. It saves a lot of stress and handwork and makes you efficient as it gives you tools to analyze the results of your posts in terms of reach, viewership, etc. Thereby helping you to formulate your social media strategy.
    Incentivized
    Read full review
    Koncert
    This is a great tool for heavy outbound teams, call centers, and others who need a greater reach. With integration into the right sales enablement platforms, it's a great tool in reaching the target market. It makes life so much more efficient for reps, who can do in 1 hour what might otherwise take them a week of dialing 10 or 11 digits every time
    Incentivized
    Read full review
    Pros
    Yext
    • Single dashboard of all your social media channels
    • Automation of posts
    • Scheduled posting as per design
    • Great for analytics & customer Interactions
    Incentivized
    Read full review
    Koncert
    • Click Dialer allows us to call a customer or prospect directly from our CRM without needing to type in a phone number or copy & paste
    • Click Dialer allows us to use local presence dialing
    • Click Dialer allows us to record our own calls for coaching and Quality Control purposes
    Incentivized
    Read full review
    Cons
    Yext
    • Lacks ability for significant flexibility and customization
    • Mobile app sometimes does not save the posts that are edited
    • It does allow you to tag or hashtag any post.
    Incentivized
    Read full review
    Koncert
    • UX - The interface is easy to understand, but not the most visually appealing.
    Incentivized
    Read full review
    Usability
    Yext
    If you wish to reduce stress of managing multiple social media handles from a single place, you can use Hearsay Social. Hearsay Social helps you analyze, automate, schedule posts and even give ideas for posts. Rather than multitasking, one would obliviously choose a single place to track your posts. It also fares greatly as compared to its competitors. It has a great interface. Very easy and simple to use.
    Incentivized
    Read full review
    Koncert
    No answers on this topic
    Support Rating
    Yext
    1. Simple to Use. 2. User Friendly Interface 3. Great Features 4. Very Few Limitations. 5. Automates my Tasks
    Incentivized
    Read full review
    Koncert
    No answers on this topic
    Alternatives Considered
    Yext
    Facebook Business Manager is also good however it has some limitations like it's very difficult to remove an ad account, we cannot schedule shared posts and the user interface is a bit complicated and not user-friendly. I like the user interface of Hearsay Social. I find it very simple and easy to use. Also, it has all the features that you might require in Social Media Management tool.
    Incentivized
    Read full review
    Koncert
    We came from using connect and sell after around 1.5 years. It basically came down to customer service. Their dialing capabilities and custom settings are very similar, both integrate very well with Salesforce and allow us to reach out to prospects, but ConnectLeader's customer support is amazing. If an issue occurs, we can easily submit a ticket and they will get back to us within minutes with a solution or acknowledgement that they're working to get the issue resolved.
    Incentivized
    Read full review
    Return on Investment
    Yext
    • It has helped us save time in maintaining our social media handles
    • It gave us a lot of intelligent insights on our posts, thereby helping improve our marketing strategy to perform better every time
    • It helped us design our posts better based on inputs & design ideas based on our past posts
    Incentivized
    Read full review
    Koncert
    • We've been able to multiply our outbound conversations and appointments significantly with this tool. We saw pipeline begin to grow meaningfully.
    Incentivized
    Read full review
    ScreenShots

    Koncert Screenshots

    Screenshot of Koncert AI Parallel Dialer My Session ScreenScreenshot of Koncert AI Parallel Dialer Call Disposition ScreenScreenshot of Remote Salesfloor - A feature designed to bring the traditional salesfloor workspace experienceScreenshot of Remote Salesfloor - A feature designed to bring the traditional salesfloor workspace experienceScreenshot of Koncert Remote Coach Feature - Remote Coach® is a feature within all five of Koncert’s Dialer Platforms.Screenshot of Koncert AI Dialer Analytics