CL Click Dialer - Time-saving and Reliable
May 16, 2018

CL Click Dialer - Time-saving and Reliable

Chris Hamborsky | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectLeader Click Dialer

ConnectLeader (CL) Click Dialer is used primarily, perhaps exclusively, by the SDR team in my company. I don't see it being as useful in other departments or roles, but it's certainly a time-saver. The reason it's more impactful on my team is because we each make a high volume of calls every day, so the time it saves us adds up and proves to be rather substantial.

I use CL Click Dialer in my role as an SDR. It's an extremely useful tool, allowing me to make calls to different people without having to dial. It's a big time-saver and seamlessly integrates with the CRM system we use. Without a tool like CL Click Dialer, I would certainly be less efficient and therefore less successful in my role. Every SDR team or team that makes a high volume of calls on a daily basis should implement something like CL Click Dialer. Rarely have there been any problems and the overall user-experience is rather intuitive.
  • Usability - It's pretty intuitive and not overly-complicated.
  • Reliability - I've only had a couple minor issues over the 6 months I've used it and they were resolved quickly.
  • Functionality - Useful and time-saving tool that does what it says it will do.
  • UX - The interface is easy to understand, but not the most visually appealing.
  • Increases efficiency and makes it possible to make more calls in a given time frame.
I don't have experience with any other similar tools.
It's good for folks who must make a high volume of calls on a regular basis (SDR teams). Elsewhere, it's less useful, though still time-saving.

Koncert Feature Ratings

Contact preview
8
Dialer-CRM integration
10
Call notes & tags
9
Automatic call logging
9
Outbound dialing
9
Custom caller ID
9
Click-to-call
10
Recorded voicemail drop
Not Rated
Dialer contact import
Not Rated
Campaign & list management
Not Rated
Follow-up calls
9
Dialer reporting & analytics
Not Rated
Dialer compliance
Not Rated