ConnectLeader is awesome
June 03, 2016

ConnectLeader is awesome

Luis Flores | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ConnectLeader Click Dialer

The connectleader click dialer is used by our sales development team to reach out to prospects directly from Salesforce. It solves the problem of having to dial by hand and having to dial from your desk phone, so if your number is not from the area of the person you're trying to reach, is a huge benefit.
  • Allows you to dial directly from Salesforce without having to dial the numbers by hand.
  • You can choose from custom numbers based on the area you're calling, so you can use a local phone number which could increase your connect rate.
  • Outstanding customer support. Any issues are solved or looked into immediately by their staff.
  • No cons at this point.
  • Made it much more efficient for us to reach out to prospects and do "one off" calls.
  • Our team is always growing so having the ease of training and awesome customer support helps us get our reps up to speed as quick as possible.
  • It has increased our chances of connecting with our prospects by dialing from custom called IDs based on local numbers.
We came from using connect and sell after around 1.5 years. It basically came down to customer service. Their dialing capabilities and custom settings are very similar, both integrate very well with Salesforce and allow us to reach out to prospects, but ConnectLeader's customer support is amazing. If an issue occurs, we can easily submit a ticket and they will get back to us within minutes with a solution or acknowledgement that they're working to get the issue resolved.
Well suited to improve the way you reach out to prospects and making it more efficient to do so. Well suited for companies that are reaching our to different territories since you can always select a local number to dial from. At this point, I cant really think of any situation where it would be less appropriate.

ConnectLeader Click Dialer Feature Ratings

Contact preview
10
Dialer-CRM integration
10
Call notes & tags
10
Automatic call logging
10
Outbound dialing
10
Inbound routing
Not Rated
Custom caller ID
10
Click-to-call
10
Recorded voicemail drop
10
Dialer contact import
10
Campaign & list management
Not Rated
Follow-up calls
10
Dialer reporting & analytics
10
Dialer compliance
10